Question Rx580 BSOD Nightmare - Please Help

Jan 3, 2021
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Hi,

I am getting BSOD when using RX580. clean install of windows, latest AMD drivers as of Jan 3rd 2021.
Adrenalin 2020 v20.11.2

Processor Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)

Gigabyte BaseBoard Product Z97-D3H-CF

BIOS Version/Date American Megatrends Inc. F9, 9/18/2015

Windows 10 pro version 10.0.19042
PSU is Thermaltake SPS-730AH3CCB 750watt
, 16GB Corsair Ram



It happens mostly when gaming, but sometimes on start up.



I have installed all Gigabyte apps, updated lasted drivers. Seems the bios is the correct one. I have done memory tests, cpu tests all came back good.

Any help would be greatly appreciated.

This is the log file



***
  • *
  • Bugcheck Analysis *
  • *
***

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffd6010208f028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

Page 1b6f47 not present in the dump file. Type ".hh dbgerr004" for details
Page 1b6f47 not present in the dump file. Type ".hh dbgerr004" for details

KEY_VALUES_STRING: 1

Key : Analysis.CPU.Sec
Value: 3

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-9Q96PPN

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.Sec
Value: 3

Key : Analysis.Memory.CommitPeak.Mb
Value: 66

Key : Analysis.System
Value: CreateObject


BUGCHECK_CODE: 124

BUGCHECK_P1: 0

BUGCHECK_P2: ffffd6010208f028

BUGCHECK_P3: be000000

BUGCHECK_P4: 800400

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

PROCESS_NAME: FortniteClient-Win64-Shipping.exe

STACK_TEXT:
fffff805572998e8 fffff805522b37ba : 0000000000000124 0000000000000000 ffffd6010208f028 00000000be000000 : nt!KeBugCheckEx
fffff805572998f0 fffff805500015b0 : 0000000000000000 ffffd6010208f028 ffffd6010210a430 ffffd6010208f028 : nt!HalBugCheckSystem+0xca
fffff80557299930 fffff805523b532e : 0000000000000000 fffff805572999d9 ffffd6010208f028 ffffd6010210a430 : PSHED!PshedBugCheckSystem+0x10
fffff80557299960 fffff805522b50e1 : ffffd6010263abe0 ffffd6010263abe0 ffffd6010210a480 ffffd6010210a430 : nt!WheaReportHwError+0x46e
fffff80557299a40 fffff805522b5453 : 0000000000000000 ffffd6010210a480 ffffd6010210a430 0000000000000000 : nt!HalpMcaReportError+0xb1
fffff80557299bb0 fffff805522b5330 : ffffd601002aac00 0000000000000001 0000000000000000 0000000000000000 : nt!HalpMceHandlerCore+0xef
fffff80557299c00 fffff805522b5581 : 0000000000000008 0000000000000001 0000000000000000 0000000000000000 : nt!HalpMceHandler+0xe0
fffff80557299c40 fffff805522b47eb : 0000000000000000 0000000000000000 fffff80557299ed0 0000000000000000 : nt!HalpMceHandlerWithRendezvous+0xc9
fffff80557299c70 fffff805522b7035 : ffffd601002aac00 0000000000000000 0000000000000000 0000000000000000 : nt!HalpHandleMachineCheck+0x5f
fffff80557299ca0 fffff8055230c769 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!HalHandleMcheck+0x35
fffff80557299cd0 fffff805522048fa : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiHandleMcheck+0x9
fffff80557299d00 fffff805522045b7 : 0000000000000000 0000000000000000 00000178e9bc3490 0000000000000000 : nt!KxMcheckAbort+0x7a
fffff80557299e40 00007ff83511cd20 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiMcheckAbort+0x277
0000001abe0df690 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : 0x00007ff8`3511cd20


MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {dbae0c63-5a7c-cd3f-eccf-de6e68aa7cf2}

Followup: MachineOwner
---------
 
Last edited:

Lutfij

Titan
Moderator
Welcome to the forums, newcomer!

Make and model of your PSU and it's age? When you mention using the RX580, what GPU were you using prior to it? Did you use DDU to remove your GPU drivers prior to removing your older GPU(if there was one) and then removing the card, to drop in the RX 580? Did you manually install the latest GPU drivers in an elevated command, i.e, Right click installer>Run as Administrator?

You might also want to state what version of Windows 10 you're currently on. I can see from the info that you're on version 2004. We're currently on version 20H2.
 
Jan 3, 2021
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Updated Windows version and PSU in initial question.

This is a second hand PC with a second hand RX580 (that was mine from before)

All GPU installs were done after a full windows 10 reinstall.
 

alphadogg123

Distinguished
Jul 14, 2009
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You need to narrow down the crash more. I’d start by removing the graphics card and running internal graphics and one stick of ram. See if you can recreate the crash in that state and add hardware until it comes back.

My suspicion is the crash is nothing to do with the graphics card it’s either deteriorated thermal paste on the cpu die which causes crashes as the voltage regulator is built into the die on haswell and can be delidded to fix or bad contacts on the ram dimms which can be fixed by cleaning the gold contacts with IPA, spraying the ram slots with IPA or a dirty cpu socket or bent pins on the cpu socket.
 
Reactions: yadbor

alphadogg123

Distinguished
Jul 14, 2009
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thanks, i'll work my way through the list and let you know how I got on.
Ok I’ve had luck triggering that kind of crash under a long blender/cinebench render with Ava instructions but you’d want to turn up the resolution for a longer sustained load. For IPA the best thing to have on hand is the aerosol for the socket/ram slot.
 
Jan 3, 2021
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Ok, I took out all memory and reseated. took out graphics card and reseate, did a DDU and reinstalled the AMD drivers. Then did a full 4 pass memory test with mem86 and it passed.

So far so good, been playing on Fortnite (this is testing for my son! as it is his machine) today and zero crashes. So fingers crossed. Thanks for the help
 

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