Ryzen 5 2400G + Gigabyte AB350N Gaming WiFi Dual Displays

[officialbay35]

So as the title states, I've recently completed a build the the Ryzen 5 2400G and Gigabyte AB350N Gaming WiFi Mini ITX Motherboard. Got the whole system up and running, installed Windows, all good to go. But I've tried connecting a second display to the system so I'm using both the HDMI and DisplayPort outputs from the motherboard itself, and can only get a display on the monitor connected via HDMI. The second monitor is using a Displayport to DVI-D cable that I know works, as I used to use it on my personal machine. Said monitor will also show the POST image as the system powers on, then go to "No signal" once Windows starts loading. I'm almost 100% certain that this APU should be able to run multiple displays, and Gigabyte's support page says that it can run both outputs, depending on what CPU is installed. So I guess my question is if the 2400G is capable of running 2 displays via this motherboard or did I buy this processor needlessly instead of a Ryzen 5 1400 w/ something like a GT 1030 or whatever. Is this configuration supposed to be able to run two displays?

 

[feelinfroggy777]

Have you gone into windows to activate the second display? I would look at the display settings in windows or the AMD driver software to see if you can get the second display activated as it should be able to run it.

 

[officialbay35]

Have you gone into windows to activate the second display? I would look at the display settings in windows or the AMD driver software to see if you can get the second display activated as it should be able to run it.

Yes, I already updated the driver for the APU and went into Windows settings and tried to use the "Detect" utility to see if Windows would find it to no avail. The fact that the boot screen came up on the second monitor briefly tells me that it's connected and able to communicate with the PC, so I'm almost wondering if it's a BIOS related issue. Is there some kind of setting that needs to be tweaked?

 

[rgd1101]

http://www.tomshardware.com/answers/id-3665868/dual-monitors-ryzen-2400g.html

 

[feelinfroggy777]

Did you go into the bios and enable multi-monitor as it was recommended in the previous post?

 

[officialbay35]

Did you go into the bios and enable multi-monitor as it was recommended in the previous post?

I tried looking in the BIOS and I'm either as blind as a bat or I can't find any kind of "Multi Monitor" setting ANYWHERE.

 

[rgd1101]

https://www.gigabyte.com/Motherboard/GA-AB350N-Gaming-WIFI-rev-10#support-manual
Dual-display configurations are supported after you install motherboard drivers in OS.

 

[officialbay35]

https://www.gigabyte.com/Motherboard/GA-AB350N-Gaming-WIFI-rev-10#support-manual
Dual-display configurations are supported after you install motherboard drivers in OS.

Tried that, and their site doesn't specify what I'm supposed to be installing from the Support page.

 

[feelinfroggy777]

Does your rig have an optical drive? If so, drop the dvd that came with it as it has the drivers.

If no optical drive, then go to the gigabyte support page and down load the latest chipset driver.

I think you can download the gigabyte app center application and it will automatically check to see if your drivers are up to date, but I am not certain about that.

 

[officialbay35]

Does your rig have an optical drive? If so, drop the dvd that came with it as it has the drivers.

If no optical drive, then go to the gigabyte support page and down load the latest chipset driver.

I think you can download the gigabyte app center application and it will automatically check to see if your drivers are up to date, but I am not certain about that.

I tried that, still couldn't find anything on the motherboard driver disc resembling display drivers. I messaged Gigabyte's support team and they did confirm that it's possible to use the two displays in the way I have them configured, but all they told me to do was update my Graphics driver, which I already stated I had done in my original ticket submission.
-_-

My ticket: "Is this motherboard capable of outputting two displays via the onboard graphics in the Ryzen 5 2400G? I've seen multiple people saying they were able to accomplish this, but no matter what I do, I can only get it to display out of only one display at a time. It will switch back and forth while booting on which displays it outputs to so I know it's connected to and detects both of them, but even with the newest AMD drivers, I am unable to get it to display to both simultaneously. Any help on this issue would be appreciated, Thank you! "

Their response: "Dear customer,

"Integrated graphics on Raven Ridge 2400G can support two display over HDMI and DP out on MB back panel. with graphic driver installed, when system boots only single monitor has display, when system boot into Windows OS second monitor will has display. to set two monitors display in clone or extended you will need to use Windows display settings. Best regards, GIGABYTE technical support team." Still not able to find any "Multi-Monitor option in the BIOS as the other thread stated. This is really starting to frustrate me.

 

[frodak17]

I ran across this question while trying to figure out my issues with Ryzen 3 2200G with this motherboard and strange display issues.

Yes, you can run dual displays but only under certain conditions.

First I would like to note that there is NO bios option for multiple displays.
For bios version F22 I simply did the following:
Load optimized defaults
Enable XMP
Use IGP first instead of PCI-E

When 2 displays are plugged in the following occurs:
The bios splash is displayed only on the display port and HDMI has no signal
The windows login is only displayed on the display port and HDMI is blank
Once logged in you can see dual displays active with extended desktop onto the HDMI

The MAJOR issue I've run into is that the AMD drivers do not always recognize a valid HDMI monitor.
In my case I had a monitor that was 1366x768 portable monitor that powers off USB.
The latest AMD drivers do not detect this monitor and so you can't use it in at all.

The reason I ran across this post was because of the following issue.
I was only using the HDMI 1366x768 display.
The bios would use it just fine.
Then windows installation would use it just fine.
Then windows updated from the initial Microsoft Display Adapter driver to a AMD driver.
At this point windows could not use the display anymore.

 

[officialbay35]

Hey Frodak, I actually did end up figuring out the issue! For whatever reason the displayport to DVI cable was bad, as i swapped it out and then both displays worked fine, which still makes no sense because it would work in the BIOS. But once I used a different cable it worked fine! ¯\_(ツ)_/¯