This happened on Win 8.1 but I note Win 8.1 does not have its own forum.
My RX 590 arrived today and to my amazement it actually can get through benchmarks without crashing. So the faithful R9-380 gets moved upstairs to the household's secondary pc.
Not hard right? Pull out the R9-200 and put in the R9-380. At first the desktop background was bloated, the way it can be with a swap like that. But something was churning and soon there was a black out as the screen reset and came back perfectly normal. It must have found some kind of drivers.
I should have stopped there, right! But no, I knew I was supposed to go into Safe Mode, do a ddu uninstall, and then get the best drivers. So I booted into safe mode and: My mouse stopped working. It worked in UEFI, it worked pretty much everywhere except Safe Mode. To make matters worse I could not get OUT of Safe Mode. I was trapped. Either in Safe Mode without a mouse, or in UEFI. Didn't matter if I rebooted. I tried a "repair" cycle and was informed that Windows could not complete the repair.
The keyboard worked in Safe Mode but the mouse did not. I switched USB ports and the keyboard still worked and the mouse still did not. An internet search was not particularly helpful. I couldn't find a discussion of a mouse not working specifically and only in Safe Mode. It may be out there, but I am not aware of it.
I disconnected thepsu GPU (!). This is not as crazy as it might sound. The upstairs build has an A10-5800k apu, so if there are problems with the psu GPU one can surely just disconnect it right? I ran that computer for months with no psu GPU at all. But this time, with the R9-380 disconnected, it would just give a post noise and then hang up on a black screen.
At some point I remembered that only two or three weeks ago I had cloned the computer's 128 gig ssd to a 500 gig ssd and that the 128 gig ssd was stashed in the closet. I hauled it out and was able to boot to a working OS. The mothballed 128 gig ssd needed new drivers (it was used to working with the R9-200) but I wasn't about to mess with that.
So I cloned it on to the no-mouse drive. And as soon as the cloning was done I detached the 128 gig and booted to the 500 gig clone which was now fully operational, except the desktop was magnified and fuzzy. I thought: No way I'm going into safe mode again to uninstall old drivers. I found the video utility on DEVICES. It was not labeled and was not recognized. I right clicked and chose Microsoft's "update drivers" and boom, it started a download and before it was even done everything snapped into focus. Sometimes doing things "wrong" (installing in regular mode) is "right."
My question is: Why did the mouse turn off in Safe Mode? Was it related to the changing of the gpus? Was there any other solution? I feel lucky to have had a not too out of date mirror to boot with. Anyhow this is what drives me nuts about computers. This was going to be a 20 minute job it ended up taking 3 hours and even so I finessed the issue, I did not find out why the mouse had gone dead in Safe Mode. I narrowly avoided a complete reinstall.
Greg N
My RX 590 arrived today and to my amazement it actually can get through benchmarks without crashing. So the faithful R9-380 gets moved upstairs to the household's secondary pc.
Not hard right? Pull out the R9-200 and put in the R9-380. At first the desktop background was bloated, the way it can be with a swap like that. But something was churning and soon there was a black out as the screen reset and came back perfectly normal. It must have found some kind of drivers.
I should have stopped there, right! But no, I knew I was supposed to go into Safe Mode, do a ddu uninstall, and then get the best drivers. So I booted into safe mode and: My mouse stopped working. It worked in UEFI, it worked pretty much everywhere except Safe Mode. To make matters worse I could not get OUT of Safe Mode. I was trapped. Either in Safe Mode without a mouse, or in UEFI. Didn't matter if I rebooted. I tried a "repair" cycle and was informed that Windows could not complete the repair.
The keyboard worked in Safe Mode but the mouse did not. I switched USB ports and the keyboard still worked and the mouse still did not. An internet search was not particularly helpful. I couldn't find a discussion of a mouse not working specifically and only in Safe Mode. It may be out there, but I am not aware of it.
I disconnected the
At some point I remembered that only two or three weeks ago I had cloned the computer's 128 gig ssd to a 500 gig ssd and that the 128 gig ssd was stashed in the closet. I hauled it out and was able to boot to a working OS. The mothballed 128 gig ssd needed new drivers (it was used to working with the R9-200) but I wasn't about to mess with that.
So I cloned it on to the no-mouse drive. And as soon as the cloning was done I detached the 128 gig and booted to the 500 gig clone which was now fully operational, except the desktop was magnified and fuzzy. I thought: No way I'm going into safe mode again to uninstall old drivers. I found the video utility on DEVICES. It was not labeled and was not recognized. I right clicked and chose Microsoft's "update drivers" and boom, it started a download and before it was even done everything snapped into focus. Sometimes doing things "wrong" (installing in regular mode) is "right."
My question is: Why did the mouse turn off in Safe Mode? Was it related to the changing of the gpus? Was there any other solution? I feel lucky to have had a not too out of date mirror to boot with. Anyhow this is what drives me nuts about computers. This was going to be a 20 minute job it ended up taking 3 hours and even so I finessed the issue, I did not find out why the mouse had gone dead in Safe Mode. I narrowly avoided a complete reinstall.
Greg N
Last edited:
Facebook
Twitter
Instagram