Samsung 850 EVO drive not recognized by data migration program

[Fogandrust54]

Trying to install Samsung 850 EVO into Acer desktop, with Windows 7. Plugged Anker sata/usb adapter with SSD in, driver loaded. When trying to use Samsung data migration program, SSD target is not identified. Device manager indicates USB mass storage "not started". I have read the posts here and have not seen similar issue. Have reinstalled the Samsung software twice, with same issue. Any thoughts?

 

[Saga Lout]

Try Control Panel>Administrative Tools>Computer Management>Disk Management and format the disk but don't set a drive letter at that stage. Windows will push it up the alphabetical line.

 

[ArtPog]

It appears there's some sort of problem involving the USB external device. You mention "driver loaded". What driver are you referring to? There is ordinarily no need to install a "driver" involving a USB external device.

Also, have you checked your Acer's BIOS to determine whether there's a setting involving disabling USB capability?

 

[hottoast]

I'm having a similar problem.

* I have an Anker USB sata/usb adapter.
* When I stick a samsung 850 EVO into it, I get an error (code 10) in the device manager.
* When I stick a seagate 2TB drive into it, that drive detects just fine. I can manage that drive in Computer Management > Disk Management

I guess the SSD might be defective, but is there anything else that might be an issue? The Anker adapter appears not to be the issue.

 

[Saga Lout]

This is only a theory but do you have a USB 3.0 port you can use for experimental purposes? I can see how a certain amount of wastage of speed of a SSD using USB 2.0 which got me wondering if that's why it won't even start.

 

[hottoast]

This is only a theory but do you have a USB 3.0 port you can use for experimental purposes? I can see how a certain amount of wastage of speed of a SSD using USB 2.0 which got me wondering if that's why it won't even start.

I do have two USB 3.0 ports. I've tried the adapter in both of the 3.0 ports, as well as various 2.0 ports. No dice.

I should mention that I'm on Windows7. I haven't installed the samsung data migration software at all, so I believe this is a problem at the OS level or with the SSD drive itself. If I can't figure this out my next step is to crack open the case and hook the SSD straight into the motherboard.

Or I guess I could try the adapter/drive on another computer. Yeah, that would probably be smarter.

 

[Saga Lout]

You'll have a better case for returning it if it's found to be less than it should be on more than one system but testing it directly into a SATA connection inside the box would be a bonus.

 

[Fogandrust54]

Update. I ended up sending the unit back for replacement. I will continue the update if I am able to install or have any issues with the replacement.