[SOLVED] Samsung 970 EVO Plus not recognised

[louis.chs]

So I just bought the Samsung 970 EVO Plus and installed it, but its not showing in my BIOS nor in windows.

I have a Maximum VIII Hero MB (https://dlcdnets.asus.com/pub/ASUS/mb/LGA1151/MAXIMUS_VIII_HERO/E10343_MAXIMUS_VIII_HERO_UM_WEB.pdf), and my main SSD is connected via SATA and runs Windows.

The 970 Evo seems correctly installed, Ive tried to unplug all other hard drives, but still, the BIOS doesnt show the SSD.

Anyone had this issue or have an idea on how to solve it?

 

[Jason H.]

Go to the search bar. Search for "Create and format harddisk partitions".

Click it. This will open Disk Management.

Go to the bottom section of disk management, find the unrecognized drive.

Right click in the big space next to it and assign the drive a partition. Its possible that its called "Initialize Drive". I dont have a blank drive to check the setting name. Or maybe "Initialize Disk".

Restart PC and it should work.

 

[louis.chs]

Go to the search bar. Search for "Create and format harddisk partitions".

Click it. This will open Disk Management.

Go to the bottom section of disk management, find the unrecognized drive.

Right click in the big space next to it and assign the drive a partition. Its possible that its called "Initialize Drive". I dont have a blank drive to check the setting name.

Restart PC and it should work.

Whoops, what I meant by not recognised was that it doesnt show anywhere, here is my disk management tab (its in french sorry) and the SSD isnt there

 

[Jason H.]

what is the F drive Disque 2 that looks like it has no partition?

 

[louis.chs]

what is the F drive Disque 2 that looks like it has no partition?

My SD card reader

 

[Jason H.]

My SD card reader

Im sorry didnt realize it is a m.2 drive. Im not much familiar with troubleshooting them. I will have to let someone else help you. Sorry I couldnt help

 

[louis.chs]

the SSD is in the middle

 

[louis.chs]

Im sorry didnt realize it is a m.2 drive. Im not much familiar with troubleshooting them. I will have to let someone else help you. Sorry I couldnt help

thanks for trying!

 

[geofelt]

Download and install the samsung nvme driver.

Tool & Software Download | Samsung Semiconductor Global

Download various software related to your product, including Samsung Magician, designed for use with Samsung's memory products, and find related information.

www.samsung.com

 

[logainofhades]

What SATA port number is your SATA drive plugged into? There could be a conflict as some slots share lanes, for M.2, on some boards.

 

[Turtle Rig]

WIth a M.2 the BIOS has it in a different place and has nothing to do with the SATA section and boot up process. You must choose M.2 to boot up and SATA drives to be disabled as far as which to boot up first. Good Luck 💯👨🏽‍🦲

 

[BachAudioDK]

the SSD is in the middle

It looks like your Samsung 970 EVO is not correct inserted into the socket. I can see some of the gold pins in the lower part, but not so much in the upper part. Probably because when you tighten the screw, it pulled the card out a bit... try to re-insert it

 

[louis.chs]

What SATA port number is your SATA drive plugged into? There could be a conflict as some slots share lanes, for M.2, on some boards.

1 and 2, but even when I unplug evrything apart from the drive, its still not showing up

 

[louis.chs]

Download and install the samsung nvme driver.

Tool & Software Download | Samsung Semiconductor Global

Download various software related to your product, including Samsung Magician, designed for use with Samsung's memory products, and find related information.

www.samsung.com

When lauching the driver it says that there isnt any drive connected

 

[louis.chs]

It looks like your Samsung 970 EVO is not correct inserted into the socket. I can see some of the gold pins in the lower part, but not so much in the upper part. Probably because when you tighten the screw, it pulled the card out a bit... try to re-insert it

I cant push it any further...

 

[louis.chs]

WIth a M.2 the BIOS has it in a different place and has nothing to do with the SATA section and boot up process. You must choose M.2 to boot up and SATA drives to be disabled as far as which to boot up first. Good Luck 💯👨🏽‍🦲

I cant find anything related to M.2 on my BIOS. Any idea where I could find this?

 

[BachAudioDK]

I cant push it any further...

Did you try to take the Samsung 970 Evo+ PCB out completely and then re-insert it again ? Try that... make sure it sits straight after the screw is tighten.. (To me, it does not look like it is straight in the picture you provided! )

 

[louis.chs]

Did you try to take the Samsung 970 Evo+ PCB out completely and then re-insert it again ? Try that... make sure it sits straight after the screw is tighten.. (To me, it does not look like it is straight in the picture you provided! )

yes multiple times, for me its not the problem, and its straight... samsung told me to send it back tho

 

[Turtle Rig]

yes multiple times, for me its not the problem, and its straight... samsung told me to send it back tho

Man this is tough one Im not familiar with your BIOS but you can try to restore defaults or optimized defaults then go to HD boot order and disable them or disable HD boot up. If you can't find M.2 section and if it will boot up and what not. 🙏🏽🙉

 

[geofelt]

yes multiple times, for me its not the problem, and its straight... samsung told me to send it back tho

Send it back as samsung requested.
When you install a m.2 the ssd should initially have the opposite end raised by perhaps 10 degrees.
Pushing down on the end and securing with a screw leverages up the contacts to make good contact.
If this is what you experienced, then the ssd is likely defective.
It happens on occasion to even the best of products.
In the photo, I see a bit of gold contacts.
Are you certain that you pushed the ssd in far enough before lowering it and securing the screw.