Samsung chromebook shuts off randomly

JhonConners

Honorable
Jul 17, 2015
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I have a 3ish year old Samsung chromebook that I've been using for the entire time I've had it.

Recently, when traveling with it, it would shut off randomly, yet when it's plugged in, its fine.

If it is charged and sitting on my desk(off the charger) it works completely fine and only dies when the battery dies from no charge.

Just when I move around it travel with it, it shuts off and immediately turns off after pressing the power button, but after many tries trying to turn it on and it shutting off, it'll turn on, go to the lock screen, then shuts off.

This is annoying because it's the laptop I use for school.

Originally it was school issued and repaired, but after graduating, we could buy them.

The problem persisted and the "Google software certified"
Person said they put in a new battery (I don't believe it)

But the problem still persists.
Any ideas?
 

th3p00r

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Sep 7, 2016
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If it belongs to school they might have manage it via google's admin console.
Try this: Press and hold esc + refresh (unclosed circle with arrow) + power > Control + D > Enter
just let it does it thing then it will reboot.
 

JhonConners

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Jul 17, 2015
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10,790
Umm no. Software would have nothing to do with this at all.

Plus I said after graduating they gave the chromebooks to us.

I didn't say it, but it really can be implied. The administrative locks were removed.