Question Samsung EVO 970 1TB

[Dasaint80]

Hello All,

I recently purchased a Samsung EVO 970 1TB NVMe PCIe M.2 2280 SSD. When I installed it onto my ASUS X99 Deluxe U3.1 Mobo, the bios detected it as a 1TB.
After I installed Windows it now sees it as a 250GB. Not sure what happened. I tried to update the firmware via the ISO file.

Rebooted my PC put the thumb drive and turned it on... It detect see any SSD for firmware upgrading.

Anything I can do? Should I contact Samsung?

Thanks,

Steve

 

[Darkbreeze]

Did you "install" Windows, as in, a CLEAN install, or did you clone your old drive to the new one?

Did you do a CLEAN install, as outlined here, EXACTLY as outlined here, with ALL other drives disconnected except the target drive and the drive you were installing FROM?

How To - Windows 10 clean install tutorial

If you are looking for the Windows 11 Clean install tutorial, you can find that here: Windows 11 Clean install tutorial (Click here) Otherwise, welcome to the Windows 10 Clean install tutorial This tutorial is intended to help you, step by step, to perform a clean install of Windows...

forums.tomshardware.com

 

[Dasaint80]

Did you "install" Windows, as in, a CLEAN install, or did you clone your old drive to the new one?

Did you do a CLEAN install, as outlined here, EXACTLY as outlined here, with ALL other drives disconnected except the target drive and the drive you were installing FROM?

How To - Windows 10 clean install tutorial

If you are looking for the Windows 11 Clean install tutorial, you can find that here: Windows 11 Clean install tutorial (Click here) Otherwise, welcome to the Windows 10 Clean install tutorial This tutorial is intended to help you, step by step, to perform a clean install of Windows...

forums.tomshardware.com

Yes I did.
It's wierd because it first install the bios showed 1TB.

When I got to the windows install window where it displays the hard drive it showed it as 250GB, so I cancelled install and went back in the bios.
In the bios it now showed 250GB!

WTF. Wierd **

 

[Darkbreeze]

I'd recommend that you download Gparted, delete all existing partitions on that drive, and leave it unpartitioned. Then go back into the BIOS and see what it's showing then.

 

[Dasaint80]

I'd recommend that you download Gparted, delete all existing partitions on that drive, and leave it unpartitioned. Then go back into the BIOS and see what it's showing then.

did that and it still shows up as Samsung Evo 970 250GB!

😢😭

 

[USAFRet]

Screencap of your current Disk Management window, please.

 

[Darkbreeze]

Well, my guess would be that it IS a 250GB drive, and you got bamboozled. As mentioned, if you have Windows installed on this drive then a screenshot of the disk management windows in Windows would be helpful.

Drives don't just magically "lose" 750GB.

 

[Dasaint80]

Screencap of your current Disk Management window, please.

Screencap of your current Disk Management window, please.

Since I just deleted all the partitions all I can do is give you a screenshot of the bios.

https://photos.app.goo.gl/qZVrFUgUyx5maVTw6

Darkbreeze I second that!

 

[USAFRet]

Find the serial number printed on the drive, and register it with Samsung warranty.
See what that says.

 

[Dasaint80]

I'm returning it!
look at the label. it clearly shows it was removed and added to this one.

https://photos.app.goo.gl/vMSoSGifWdrLKAgb9
🤦‍♂️

 

[USAFRet]

Oh yeah....that's a bad stick on label!

 

[Darkbreeze]

And that was my whole point when I said "Drives don't just magically "lose" 750GB", was that it was probably a unit that somebody swapped labels on and returned, and then they turned right around and shipped it back out to you.