[SOLVED] Samsung Evo 970 M.2 1TB SSD causing crashes and BSOD

[4535jacks]

I have just installed a Samsung 1TB M.2 on my Z370 Asrock Extreme4 MOBO to replace a Samsung 500gb SATA SSD.

I cloned the two drive and all seemed to go well with the new M.2 recognised in disk management and explorer. I also set it to the original drive path (G;\) and set the permissions to full control.

The SSD is used for games and each game crashes when loading. After the crash, I cannot access some (but not all) of the files and get the error:

File XXXX is not accessible

A device which does not exist was specified

After the crash, if I go into Disk Management and rescan disks, the SSD disappears and no longer shows in explorer.

Any ideas as to what is causing the SSD to crash?

 

[Deleted member 14196]

Something went wrong with cloning for sure. Describe what you did

 

[USAFRet]

Was the source drive the OS, or a secondary drive?

Please show us a screencap of your Disk Management window.

 

[4535jacks]

It was a secondary drive. I cloned it using ANOMEI backup and then changed the file path from E to G using EaseUS Backupper.

I also cloned my system drive from a smaller SSD to the SSD freed up by cloning to the larger M.2.

Interesting since cloning I fully unistalled and reinstalled one of the games but still have the same issues.

It is as if when certain files are accessed or a process completed, the drive crashes or disconnects

 

[USAFRet]

It was a secondary drive. I cloned it using ANOMEI backup and then changed the file path from E to G using EaseUS Backupper.

I also cloned my system drive from a smaller SSD to the SSD freed up by cloning to the larger M.2.

Interesting since cloning I fully unistalled and reinstalled one of the games but still have the same issues.

Please show us the Disk Management window.
(upload your pic to imgur.com, port the link here)

 

[4535jacks]

Thanks for the help.

Here is the image as requested:

https://imgur.com/eAydoYl

View: https://imgur.com/eAydoYl

 

[USAFRet]

and then changed the file path from E to G using EaseUS Backupper.

"changed the file path"

Do you mean changed the drive letter, or something else?

 

[4535jacks]

"changed the file path"

Do you mean changed the drive letter, or something else?

Yes I changed the drive letter to the one used by the original SSD.

I have done some further testing. I copied a game (X plane) to the spare drive and when I ran it it caused a BSOD with an error common for drive failures. So I removed the M.2 SSD from the MB and tried X plane again and it run perfectly several times.

Therefore, I am going to copy over some more files and reformat the M.2, download a game fresh and see it continues. If it does then I will return the SSD.

I have tried updating BIOS but got a download error.

I will also add that I installed the M.2 SSD into the M.2_2 slot on the MB rather than the M.2_1 as it is not my system drive and installing it in M.2_1 would disable the SATA port with the fastest boot time.

 

[Bob.B]

Yes I changed the drive letter to the one used by the original SSD.

I have done some further testing. I copied a game (X plane) to the spare drive and when I ran it it caused a BSOD with an error common for drive failures. So I removed the M.2 SSD from the MB and tried X plane again and it run perfectly several times.

Therefore, I am going to copy over some more files and reformat the M.2, download a game fresh and see it continues. If it does then I will return the SSD.

I have tried updating BIOS but got a download error.

I will also add that I installed the M.2 SSD into the M.2_2 slot on the MB rather than the M.2_1 as it is not my system drive and installing it in M.2_1 would disable the SATA port with the fastest boot time.

You have 4 disk.
What ports are these disk connected to?

Was the orig 500GB samsung a 2.5 or a m.2.?

 

[4535jacks]

You have 4 disk.
What ports are these disk connected to?

Was the orig 500GB samsung a 2.5 or a m.2.?

Original disk was a 2.5. I will check the ports when I get back but none are using the SATA ports that are disabled when M.2_2 is installed.

 

[4535jacks]

So I completely reformatted the hard drive, installed a game and still have the same issue. The game crashes and windows does not recognise the drive.

My SATAs are as follows:

SATA3_0 - 500GB 2.5" SSD (System install)
SATA3_1 - Empty
SATA3_2 - 250GB 2.5" SSD
SATA3_3 - 1TB HDD
SATA3_4 - Empty
SATA3_5 - Empty
SATA3_A1 - DVD Drive
SATA3_A2 - Empty
M2_1 - Empty
M2_2 - 1TB M.2 SSD (newly installed)

 

[Bob.B]

So I completely reformatted the hard drive, installed a game and still have the same issue. The game crashes and windows does not recognise the drive.

My SATAs are as follows:

SATA3_0 - 500GB 2.5" SSD (System install)
SATA3_1 - Empty
SATA3_2 - 250GB 2.5" SSD
SATA3_3 - 1TB HDD
SATA3_4 - Empty
SATA3_5 - Empty
SATA3_A1 - DVD Drive
SATA3_A2 - Empty
M2_1 - Empty
M2_2 - 1TB M.2 SSD (newly installed)

Just for test.
Move the m.2 to m.2-1.
Move the OS disk to sata 4.
Any diff?

 

[4535jacks]

Just for test.
Move the m.2 to m.2-1.
Move the OS disk to sata 4.
Any diff?

I will test tomorrow.

I still haven't tried a BIOS update either yet as I am concerned that may create further issues.

 

[4535jacks]

I moved the M.2 to M2_1 and my system disk to SATA3_4 and the M.2 worked fine with no crashes. Also according to Samsung Magician, the M.2 is running 20degrees cooler although that could be due to its position on board.

It seems the issue only exists in M2_2. Still I am keen to resolve the issue and use it in M2_2 so I can use my system disk in SATA3_0 to reduce boot time.

 

[USAFRet]

I moved the M.2 to M2_1 and my system disk to SATA3_4 and the M.2 worked fine with no crashes. Also according to Samsung Magician, the M.2 is running 20degrees cooler although that could be due to its position on board.

It seems the issue only exists in M2_2. Still I am keen to resolve the issue and use it in M2_2 so I can use my system disk in SATA3_0 to reduce boot time.

https://www.asrock.com/mb/intel/Z370 Extreme4/index.asp#Specification

Your board has 8x SATA ports.
Only 2 of which are the slower ASMEDIA ports.

You have at least 4 other normal SATA ports to use.
Which ones are which?

 

[Bob.B]

I moved the M.2 to M2_1 and my system disk to SATA3_4 and the M.2 worked fine with no crashes. Also according to Samsung Magician, the M.2 is running 20degrees cooler although that could be due to its position on board.

It seems the issue only exists in M2_2. Still I am keen to resolve the issue and use it in M2_2 so I can use my system disk in SATA3_0 to reduce boot time.

Unplug the m.2.

Connect the OS disk to sata 0.
Boot the pc and note boot time.

Connect the OS disk to sata 4.
Boot the pc and note the boot time.

Connect the OS disk to sata 7.
Boot the pc and note the boot time.

See a diff?