Samsung HDD M3 no recognition

[Alejandro_11]

The blue light on the HDD is on and the disc inside is spinning when it is connected as it should be. Once you connect it it, PC makes recognition noises and then nothing appears. I have checked other PC's and I get the same response. Took it out and put it back in again through different usb ports and nothing.

 

[Spencer_10]

Hello, Did you or someone drop it?
As this is what happens when they have been.

You could try try unscrewing the caddy and trying it direct into a PC, as it may be the controller in the case thats broken.

 

[Alejandro_11]

No, nobody drop it. Today what I did is I bought a new USB cable, the HDD is listed under "devices and printers" but I am not able to find it in "my PC" section. I am able to see my local disc C and DVD drive... but not the Samsung disc. What do you think it is?

 

[Spencer_10]

try searching in
disk management to see if you can see it

 

[Alejandro_11]

try searching in
disk management to see if you can see it

I did and this is what is displayed: http://

 

[Spencer_10]

link picture again please

actually i see it

select GPT disk

if you can see it, right click drive and select format

right-click on the black empty space to create a new partition by choosing New Simple Volume.

 

[Alejandro_11]

link picture again please

https://drive.google.com/file/d/0B3ElSMIvlRu_QXNzbl9ULVlVZUE/view?usp=sharing

 

[Alejandro_11]

Were you able to see the screen capture? There is no option to format the disk. But if it were, I don't want to lose the data.
Thank you in advance "Spencer_10" for the support

 

[Spencer_10]

I edited my post above

 

[Spencer_10]

right you want to keep the data...well dont format it

 

[Spencer_10]

First select GPT disk , then you need to right click again to assign it a letter / path

you may find it easier in cmd.exe
http://www.howtogeek.com/197296/how-to-use-the-diskpart-utility-to-assign-and-remove-drive-letters/

 

[Spencer_10]

edited ^^

 

[Spencer_10]

please look at this first http://www.tomshardware.co.uk/answers/id-1643274/fix-unallocated-external-hard-disk-drive.html