Samsung Series 5 Notebook not booting, Windows 8

[Christofer Julin]

Hello everyone. So I have an urgent "problem". My girlfriend is traveling to Bali tomorrow for studies, and her laptop just died. I have been on google the last two days trying to find a solution, but still no luck. So I come to you in desperate (lol) times, to ask your advice. This is my first post here so I hope I'm not posting in the wrong forum. Ok, to the problem.

The notebook is a Samsung Series 5 (NP535U3C), and is running Windows 8. My girl says shes not sure what really happend, but suddenly it would simply not boot. My worst thought is that it's dead, but I'm not really sure. I tried making a Ubuntu Live CD from an usb stick. When I booted from this stick and tried to install Ubuntu, the software did not find any other drive than my 8GB stick.

When I try to run Windows Recovery from Bios, the computer either freezes or goes into Bios. If I do nothing, the Samsung logo is displayed, then it either loads forever (see picture below), or just dim down and freeze.

Hope my information is clear, and hope you can help me! Thanks

Christofer

 

[faalin]

Does it see the hard drive in the bios?

 

[Christofer Julin]

Thank you for fast reply. Well, I don't think so. I took a picture to show you.

http://bildr.no/image/WW8wUC9y.jpeg

 

[faalin]

The picture is to small I cant read anything on it.

 

[Christofer Julin]

Haha, ok try it now.

 

[faalin]

If you want to try. Turn the laptop off, unplug it, pull the battery out, and hold the power button down for a few seconds that will get rid of any power in it. If you can try and pull the hard drive out and then reinstall it, it may have just come unseated.

 

[faalin]

Haha, ok try it now.

same size just in a link now.

 

[Christofer Julin]

I tried to pull the hard drive out actually, it did not change anything. Think is that this laptop has a built-in battery and I cannot remove it. What it does have is some sort of battery reset button under it..

 

[Christofer Julin]

Haha, ok try it now.

same size just in a link now.

What the.. Ok, try this then: http://bildr.no/view/WW8wUC9y

 

[faalin]

better it says nothing installed for sata port 1. can you go over to the boot tab and take a screenshot of that just to make sure. But it looks like its not finding your hard drive.

 

[Christofer Julin]

Ok, here's a picture of the boot tab.

http://bildr.no/view/dXUvYzlh

And here's a picture of boot device priority tab.

http://bildr.no/view/Y2hkZW9s

See, it only finds my usb stick..

 

[faalin]

If you can try reseating the harddrive. This might work but it looks like something failed in the laptop if its not finding the harddrive or cd-rom drive. If you have another laptop drive hanging around you can try that one to see if the laptop will see it. Or you can call Samsung and see what kind of warranty they have if it is broke.

 

[Christofer Julin]

Yeah was thinking the same. I tried reseating it earlier, did not work. I got a bigger samsung-laptop myself, but I'm not sure if the hdd will fit into mine. I'll try that and report back, thanks.

 

[Christofer Julin]

Well, my laptop contained a different HDD so I could not connect it. Well I'm out of options, maybe someone else knows, shout Thanks for your help tho faalin, appreciate that!