Samsung SSD 850 EVO: USB Divice Not Recognized

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Hyozans

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Apr 22, 2015
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So I bought a Samsung 850 EVO 500 GB SSD recently and I am trying to clone my previous OS/drives/data to it. I am following the (overly simple) images/instructions and I installed the Samsung Data Migration and Magician software. The problem is, neither program is detecting the SSD through USB. In addition, when I connect the SSD, Windows says:

"USB Divice Not Recognized: One of the USB devices attached to this computer has malfunctioned, and windows does not recognize it."

When I look at the Device Manager it just says Unknown device. I am using this cable (Which is USB 3.0 and I only have 2.0, but that shouldn't matter?). I will say that I originally didn't plan on using any of Samsung's software, and I was just going to use system image through Windows. However, I couldn't get that to work and I read there are a lot of issues with Window's system image and restoring them, so I gave up on that. Since it failed before it got anywhere I can't imagine it wrote anything or did anything to my new SSD. When connected through SATA, my BIOS recognizes the drive so it makes me think it's not bad, but I have no idea. I have searched online but no one seems to have quite the same issue in my situation.

I am running Windows 7, my computer is almost 8 years old so I'm not sure if that would have anything to do with it. My Motherboard: ASUS M2N-SLI Deluxe AM2 NVIDIA nForce 570 SLI MCP ATX AMD. I can post more specs if you think it's needed. Any ideas?
 
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That ancient ASUS AMD-based motherboard you're working with is a marvel. Apparently one needs a shotgun blast to kill it! I don't usually work with AMD-based systems but I have a friends who is still using that MB.

Setting aside the problem with the SSD as a USB-connected device, you say you connected the SSD internally in the system with apparently no problem with the system detecting the disk. Since that is so, why haven't you gone ahead with the disk-cloning ("data-migration") operation via that connection?

As to the USB problem - who knows? Defective enclosure perhaps? Data cable problem maybe? You're not using one of those SATA-to-USB "adapters" by any chance? We gave up on those devices a number of years ago. Found them quite unreliable.
 
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ArtPog, I'm using that cable I linked to, that's it. I didn't use the migration software with it connected internally because the instructions say to use USB. I guess I should have tried that, but I was worried it wouldn't clone correctly because it wasn't the connection the instructions called for. I will go ahead and try that, and let you know, but I still wonder why those programs and windows can't recognize it as USB.
 
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There's absolutely no reason why you can't internally install a HDD (or a SSD) that is to serve as the recipient of the cloned contents of the source drive. Naturally this is feasible when you're working with a desktop PC. With a laptop, for obvious reasons, one would nearly always connect the "destination" drive via a USB connection.

Since you didn't say, I don't know the type of USB device you were working with. If it was one of those adapters I mentioned in my previous post I'm not at all surprised there was a problem. With a decent USB external HDD there should be no problem in that device serving as the destination drive during a disk-cloning operation.

The Samsung Data Migration program works very well. We've used it a number of times and found it simple to use and quite reliable. You should have no problem with the program.

It's possible, of course, that there might be something else amiss other than a defective USB connection that prevented the SDM program from detecting the Samsung SSD. You'll find out soon enough if you haven't already...

Let us know how it turned out. Good luck.
 
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Sorry, I guess my link wasn't very obvious. This is the cable I was using when attempting to clone via USB: StarTech.com USB 3.0 to 2.5" SATA III Hard Drive Adapter Cable w/ UASP - SATA to USB 3.0 Converter for SSD/HDD

Anyway, so I connected the drive via SATA and it now shows up in the BIOS and in the Data Migration and Magician tools (it does not show up in Windows Explorer though). I went to migrate the data.. but it only shows that the C: drive will be transferred. My setup is that I have a 128 SSD already (which has my OS and some programs) and an HDD which has many of my files and some programs. No where on the Data Migration program does it show that this HDD will be copied, and furthermore, it says the old drive is going to be wiped. If it doesn't transfer both drives it's not going to work correctly, and I'm sure I'll lose everything. It says that it can do multiple drives but it's not showing up. The HDD is a 400 GB partition, but only about 230 GB is being used. The SSD has about 60 GB being used.

Samsung says:
When the Source Disk has two or more drives this software supports cloning of up to three drives, including the C drive where the operating system is usually installed.
Click to expand...
But also..
This software only runs if the operating system is installed on the Source Disk. It does not function on disks that lack an operating system installation.
Click to expand...
I think that last rule just has to do with the software itself running, not that it can't support multiple disks. It could be that though I suppose, or if because my partition is too big, or something. UGH I have no idea what to do. I feel like this should be way simpler than it is. I would appreciate any help! Thanks!
 
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You can't migrate and merge 2 drives into one. It won't do that.
It will migrate the existing C drive, OR the other one.

And you should have all other drives disconnected during this process.


So, what the tool will do is make an exact copy of what is on your current 128GB SSD. The new EVO will then become the C drive.
Anything that the current system refers to on the HDD will still work. That stuff, will of course, still live on the HDD.
 
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Samsung says:
Quote:
When the Source Disk has two or more drives this software supports cloning of up to three drives, including the C drive where the operating system is usually installed.
Click to expand...

I think what they are really saying is partitions on that "Source Disk", instead of multiple physical disks.

For instance, if you had an HDD, partitioned into C (boot), E (data), F(other junk), it would do all 3 of those partitions.
 
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I see.. so is the only way to get everything onto one drive is to install a fresh copy of Windows 7 on my new SSD, then reinstall programs and transfer the files manually? I made a backup using windows backup (not the system image), would I be able to restore my files with that if I DID do that fresh install on my new SSD?

Edit: I have another HDD I used for backups.
 
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You can migrate from the existing C drive to the new EVO. This includes whatever applications and other stuff is on that 128GB drive.
Any applications you installed on the HDD would need to be reinstalled, if and only if you want them on the new SSD. If you leave them on the HDD, they 'should' work just fine.

The migration software makes an exact duplicate of the 128GB drive on the new 500GB drive.
 
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I forgot to mention this before, but when I restart my computer Magician comes up with this message:
Magician is not properly communicating with Samsung SSD, so some of the Magician features may not work correctly. If you are using a custom storage driver, then Magician may not work properly. Please always use the latest storage driver or Microsoft driver. (then it list both my SSDs)
Click to expand...
Magician does not let me update the firmware for either drive, but it still lets me do most other things with it. As I said before, it is recognizing both drives now. Should I be concerned?

Also, I have a couple other questions if y'all don't mind. I can't ever seem to find clear answers when I search online, and it may have to do with my issue above.

1. HDD SMART Monitoring in the BIOS is currently Disabled. Should I enable this? I noticed Samsung splashes the SMART acronym around a bit.

2. Under advanced in BIOS, JMicron RAID Controller is set to IDE. Should this be RAID or AHCI? I know I read somewhere AHCI is better for SSD, but I don't plan on doing any RAID arrays (I dont think Samsung SSDs are RAID compatible anyway). Is there somewhere else in the BIOS where I should change something to AHCI?
 
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Re: the USB adapter. Yes, that's the more or less type of SATA-to-USB adapter that we no longer use. We found those kind of adapters so unreliable that we stopped using them. If we have need for a USB connection we use a USB enclosure or "docking station" to effect the transfer of data via USB. (Let me just add that I'm aware that many users have indicated they find those adapters quite effective & reliable. If you have one and it works, more power to you.) Anyway, that's "water over the dam" since you've internally-connected your intended source drive(s), i.e., the disk(s) you intend to clone.

Until your current post that I'm now responding to I was unaware that you are working with 2 drives - a 128 GB SSD boot drive containing your OS and apparently a HDD that contains some 230 GB of data.

That complicates the situation insofar as the disk-cloning ("data-migration") process goes, however,I'm reasonably sure (but not positive) it can be worked out using the Samsung Data Migration program in the sense that you'll be able to clone both the contents of the 128 GB SSD & the 230 GB of contents contained on the HDD over to the 500 GB SSD. Assuming this could effectively be done, would this suit your objective?

If so, I'll need a little time to ensure this is a workable solution using the SDM program. So let me know if you want me to pursue this.


UPDATE...
Unfortunately (as USAFRet & possibly others have indicated) the SDM program doesn't possess the capability of cloning the contents of two *separate* source drives to a single destination drive. I thought I might have found a workaround where this could be achieved using the SDM program, but it didn't work. At least I couldn't find a way to achieve this.

However...

The disk-cloning program that I use routinely - Casper - DOES have this capability. Using that program it would be a relatively simple & straightforward process to first clone the contents of your 128 SSD over to the 500 GB SSD and then clone the contents (approx. the 230 GB as you indicated that are contained on the 400 GB secondary drive) over to a second partition on the 500 GB SSD. So at that point (following the disk-cloning operations) your new 500 GB boot drive would have two partitions. If, for some reason, you desired to merge those partitions into a single partition you would need to accomplish this following the disk-cloning operation using a third-party partitioning program, e.g., the EaseUS Partition Master program. It's a freebie and generally performs quite reliably re basic partition merging.

But one tip if you do decide to use any program to carry out a partition merging operation. BEFORE you begin that operation ensure that you have a copy (preferably a cloned copy) of your entire system. Merging partitions can be complicated business & I'd like to have a dollar for every merging operation that went awry. And when it does you can just imagine what happens to all your data.

Getting back to the cloning...

Casper does have a 30-day trial edition of the program available at...
https://www.fssdev.com/products/casper/trial/
Unfortunately the trial edition has a ("volume resizing") restriction, the upshot of which will not permit the type of cloning operation in which you're interested. As I've indicated above there's no problem accomplishing what you want using the Casper commercial version which costs $49.99.

I've been using that program for more than 10 years. It's far & away the best disk-cloning program I've ever used. It's chief advantage is its rather extraordinary speed in carrying out the d-c operation. This major advantage lends itself to using the program as a routine backup program of one's entire system since the user doesn't have to expend an inordinate amount of time to backup his or her system. I back up my systems 2 or 3 times a week, frequently daily. Generally takes me about 1 to 3 or 4 minutes to carry out a d-c operation. So it's a strong incentive to maintain up-to-date backups of one's system on a frequent basis.
 
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Yeah, my original objective was to transfer both drive's data to my new SSD. Sorry for not mentioning multiple drives sooner. However the others that posted here seem to think that is not possible, and I'm not totally against just cloning the 128 SSD. It would be better than nothing. If you know of a way to do both, though, I'm all for it. I really appreciate the help.
 
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The Samsung data migration software does not appear to give the opportunity to work on multiple physical drives at once.

gcoDDjQ.png
 
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I really appreciate all the thought you guys put into helping me here, ArtPog & USAFRet. I think I will end up just cloning my C drive and reinstalling and moving everything that was on my HDD. I'd rather have everything back onto one partition, and I don't want to risk merging the partitions, etc. I think expanding the size of the C partition that will transfer should be easy enough. I will certainly keep that program you suggested in mind for the future, ArtPog.

Thanks again guys! :)
 
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Your not alone, I too have the same problem but my error messages says CODE 10, Device did not start. Device Manager under USB shows a USB Mass Storage Device with the Yellow Triangle with the exclamation point. I tried the same as you followed instructions used a USB to SATA converting cable that I used with a different brand name SSD and it work perfectly. I tried on 2 laptops and 1 PC, different Windows OS's and the same failure. Part of the USB driver is installing but additional USB drivers are not working.
My next thought is to install the SSD and load any Windows OS on it, then go back to the Samsungs instruction manual and try cloning my drive again.
My guess is the USB drivers are not code completed enough to deal with both our failures. I contacted Samsung support via email and waiting for a response.
Should anyone found a solution to this problem sharing the solution would be much appreciated.
 
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I experienced a similar issue with the same error msg (USB not recognized, malfunctioned...) I used Acronis true image and the supplied USB cable to clone from a WD drive onto an crucial SSD. After I completed yesterday and put the drive inside and attached via a SATA cable to the motherboard it booted just fine but each time I received the USB error. (My assumption is that the drive was cloned with the USB adapter and somewhere there is a parameter that is tied to that USB cable being married to the cloned drive) I was unable to find any solution or a parameter to change. TONIGHT - I re-imaged the drive again with true image but this time attached to MB via a SATA cable.(NO USB adapter) - USB error is gone and drive is booting after changing the BIOS boot sequence. MORAL OF THE STORY - DON'T USE THE USB ADAPTER CABLES (AS SOMEONE ELSE NOTED)
Final note - very fast boot now- previously 2:33 from beep to all icons loaded on desktop with the WD drive - Now 28 seconds.
 
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I found the Solution

1. Reboot Rig/PC

2. Boot into your UEFI/BIOS

3. Go to the Advanced Option

4. SATA Options in the Advanced Options

5. Change Hot Plug Disabled to Enabled on every SATA port

6. Restart the PC

7. Plug in your SSD and it should work now.

I don't recommend using Magician Software I heart a lot of bad things. Please use AOMEI Partition Assistant Pro and migrate your OS and it should be better.

I hope this helps please ask questions if you are confused.
 
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I know this reply will be too late for you Hyozans, but I just bought the same drive here in the UK and had the same issue. After much problem solving including trying various Win7 and Win8 laptops and different USB3-SATA connectors, I ended up returning the drive to the shop and got a Kingston HyperX drive instead. That worked perfectly straight out of the box. The Samsung drive obviously has issues with being connected via USB. Hope this helps somebody.
 
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I have a similar problem with the Samsung SSD 850 Evo 250GB bought yesterday to use externally on an Acer Aspire V3 laptop. The SSD can be used internally and externally with an adaptor but the Migration soft really simple to install (all automatic) just does not recognize it's own mother... . What the heck! Impossible to move forward... .
Back to MediaMarkt to get my money back and find another solution... . GEEEEEEEEE!

 
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