Question Sapphire Dual-X HD 7970 hangs with Skype video-calls ?

[OrcozZio]

Hi everyone,
I'm not sure if this is the right section to ask for help regard the issues I will describe:
I recently installed a Sapphire Dual-X HD 7970 graphic card in my pc (it was a gift of a friend of mine) under Windows 10. In the beginning the system was quite unstable with 1-2 random hangs (system halt, blue screen, hard reset) per day and I started to update Win10 and my gfx driver in the hope to fix the problem so I downloaded and installed the latest radeon-software-adrenalin-2020-21.5.2-win10-64bit-legacyasics-june21-legacy.

Now the random system hangs looks like fixed but I came across a new issue: starting a video-call in Skype the GPU fans start an acceleration because the GPU become hotter (checked with the radeon software monitor) and if the video streams (from me and from the person I'm connected to) are not stopped the system halt in a few seconds keeping the GPU fans running at full speed. After that I need to turn-off my pc and wait few seconds before turning it back on.

I searched the internet for a solution and I found other users with similar issues, but still nothing working.
I changed my Skype version taking the one from the Microsoft Store, but the problem remains but I have no trouble running other video-call solution like Google Meet.

Any help will be appreciated, thanks in advance and sorry for my poor english, I'm italian.

 

[Lutfij]

Welcome to the forums, newcomer!

What GPU were you working with prior to dropping the Sapphire Dual-X HD 7970? Did you use DDU to remove your prior GPU's drivers before removing/dropping in the 7970? How old is your PSU? Make and model of your PSU? Since you state being on Windows 10, what version(not edition) of the OS are you on?

 

[OrcozZio]

Welcome to the forums, newcomer!

Thank you for your time and your welcome

What GPU were you working with prior to dropping the Sapphire Dual-X HD 7970?
Did you use DDU to remove your prior GPU's drivers before removing/dropping in the 7970?
How old is your PSU? Make and model of your PSU?
Since you state being on Windows 10, what version(not edition) of the OS are you on?

My old (but still working) gfx card was an ASUS ENGTS450 DirectCU and I had to replace it because some new games was unable to run on that old hardware.
No I didn't used DDU to remove the old drivers.
My actual PSU is a Corsair 750W and it just need to provide power for the mother board, the GFX card, an SSD and 1 little external HD.
I exported some system info (sorry, they are in italian) that maybe can help:

Rapporto System Information disponibile in: 04/08/22 21:37:34

[Risorse di sistema]

Elemento    Valore   
Nome SO    Microsoft Windows 10 Pro   
Versione    10.0.19044 Build 19044   
Tipo sistema    PC basato su x64   
SKU sistema    To Be Filled By O.E.M.   
Processore    Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz, 2668 Mhz, 4 core, 8 processori logici   
Versione/data BIOS    American Megatrends Inc. 1408, 21/09/2010   
Versione SMBIOS    2.5   
Versione controller integrato    255.255   
Modalità BIOS    Legacy   
Produttore scheda di base    ASUSTeK Computer INC.   
Prodotto scheda di base    P6T   
Versione scheda di base    Rev 1.xx   
Stato avvio protetto    Non supportato   
Configurazione PCR7    Impossibile effettuare l'associazione   
Hardware Abstraction Layer    Versione = "10.0.19041.1566"   
Fuso orario    ora legale Europa occidentale   
Memoria fisica installata (RAM)    9,00 GB   
Memoria fisica totale    8,99 GB   
Memoria fisica disponibile    5,66 GB   
Memoria virtuale totale    11,1 GB   
Memoria virtuale disponibile    5,18 GB   
Spazio file di paging    2,13 GB   
File di paging    C:\pagefile.sys   
Protezione DMA kernel    Disattivato   
Sicurezza basata sulla virtualizzazione    Non abilitato   
Supporto crittografia dispositivo
    Motivi per cui la crittografia dispositivo automatica non è riuscita:
        TPM non utilizzabile, Associazione PCR7 non supportata, Interfaccia test di sicurezza hardware non riuscita.
        Il dispositivo non è di tipo standby moderno, È stato rilevato un bus/dispositivo con supporto DMA non consentito, TPM non utilizzabile   
Hyper-V - Estensioni modalità di monitoraggio macchina virtuale    Sì   
Hyper-V - Estensioni conversione indirizzi di secondo livello    Sì       
Hyper-V - Virtualizzazione abilitata nel firmware    Sì   
Hyper-V - Protezione esecuzione dati    Sì   

[Risorse hardware]



[Conflitti/Condivisioni]

Risorsa    Periferica   
Porta I/O 0x00000000-0x00000CF7    Complesso radice PCI Express   
Porta I/O 0x00000000-0x00000CF7    Controller di accesso diretto alla memoria (DMA)   
        
IRQ 20    Controller standard PCI IDE   
IRQ 20    Controller standard PCI IDE   
        
Porta I/O 0x000003C0-0x000003DF    AMD Radeon R9 200 / HD 7900 Series   
Porta I/O 0x000003C0-0x000003DF    Bridge da PCI a PCI   
        
IRQ 23    Controller Universal Host USB famiglia ICH10 Intel(R) - 3A34   
IRQ 23    Controller Enhanced Host USB famiglia ICH10 Intel(R) - 3A3A   
        
Porta I/O 0x0000B000-0x0000B0FF    AMD Radeon R9 200 / HD 7900 Series   
Porta I/O 0x0000B000-0x0000B0FF    Bridge da PCI a PCI   
        
IRQ 16    Controller Universal Host USB famiglia ICH10 Intel(R) - 3A37   
IRQ 16    Controller standard PCI IDE   
        
Indirizzo memoria 0xD0000000-0xDFFFFFFF    AMD Radeon R9 200 / HD 7900 Series   
Indirizzo memoria 0xD0000000-0xDFFFFFFF    Bridge da PCI a PCI   
        
IRQ 18    Realtek PCIe GBE Family Controller   
IRQ 18    Controller Enhanced Host USB famiglia ICH10 Intel(R) - 3A3C   
IRQ 18    Controller Universal Host USB famiglia ICH10 Intel(R) - 3A36   
        
IRQ 19    Controller Universal Host USB famiglia ICH10 Intel(R) - 3A35   
IRQ 19    Controller host compatibile OHCI 1394 VIA   
IRQ 19    Controller Universal Host USB famiglia ICH10 Intel(R) - 3A39   
        
Indirizzo memoria 0xA0000-0xBFFFF    AMD Radeon R9 200 / HD 7900 Series   
Indirizzo memoria 0xA0000-0xBFFFF    Complesso radice PCI Express   
Indirizzo memoria 0xA0000-0xBFFFF    Bridge da PCI a PCI   
        
Porta I/O 0x000003B0-0x000003BB    AMD Radeon R9 200 / HD 7900 Series   
Porta I/O 0x000003B0-0x000003BB    Bridge da PCI a PCI   
        

[Codec video]

CODEC    Produttore    Descrizione    Stato    File    Versione    Dimensioni    Data creazione   
c:\windows\system32\msyuv.dll    Microsoft Corporation        OK    C:\Windows\system32\MSYUV.DLL    10.0.19041.1    27,00 KB (27.648 Byte)    07/12/2019 10:09   
c:\windows\system32\iyuv_32.dll    Microsoft Corporation        OK    C:\Windows\system32\IYUV_32.DLL    10.0.19041.1    53,00 KB (54.272 Byte)    07/12/2019 10:09   
c:\windows\system32\msvidc32.dll    Microsoft Corporation        OK    C:\Windows\system32\MSVIDC32.DLL    10.0.19041.1    39,00 KB (39.936 Byte)    07/12/2019 10:09   
c:\windows\system32\msrle32.dll    Microsoft Corporation        OK    C:\Windows\system32\MSRLE32.DLL    10.0.19041.1    18,00 KB (18.432 Byte)    07/12/2019 10:09   
c:\windows\system32\tsbyuv.dll    Microsoft Corporation        OK    C:\Windows\system32\TSBYUV.DLL    10.0.19041.1    16,50 KB (16.896 Byte)    07/12/2019 10:09   


[Schermo]

Elemento    Valore   
Nome    AMD Radeon R9 200 / HD 7900 Series   
ID periferica PNP    PCI\VEN_1002&DEV_6798&SUBSYS_E210174B&REV_00\4&2EB3824&0&0018   
Tipo scheda    AMD Radeon Graphics Processor (0x6798), Advanced Micro Devices, Inc. compatibile   
Descrizione scheda    AMD Radeon R9 200 / HD 7900 Series   
RAM scheda    (1.073.741.824) Byte   
Driver installati
    C:\Windows\System32\DriverStore\FileRepository\u0368456.inf_amd64_fc65705fd5034968\B367348\aticfx64.dll
    C:\Windows\System32\DriverStore\FileRepository\u0368456.inf_amd64_fc65705fd5034968\B367348\aticfx64.dll
    C:\Windows\System32\DriverStore\FileRepository\u0368456.inf_amd64_fc65705fd5034968\B367348\aticfx64.dll
    C:\Windows\System32\DriverStore\FileRepository\u0368456.inf_amd64_fc65705fd5034968\B367348\amdxc64.dll   
Versione driver    27.20.20903.8001   
File INF    oem4.inf (sezione ati2mtag_R575)   
Voci tabella colori    4294967296   
Risoluzione    1920 x 1080 x 59 hertz   
Bit/Pixel    32   
Indirizzo memoria    0xD0000000-0xDFFFFFFF   
Indirizzo memoria    0xFBB80000-0xFBBBFFFF   
Porta I/O    0x0000B000-0x0000B0FF   
Canale IRQ    IRQ 4294967294   
Porta I/O    0x000003B0-0x000003BB   
Porta I/O    0x000003C0-0x000003DF   
Indirizzo memoria    0xA0000-0xBFFFF   
Driver
    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0368456.INF_AMD64_FC65705FD5034968\B367348\AMDKMDAG.SYS (27.20.20903.8001, 78,86 MB (82.687.200 Byte), 17/06/2021 15:56)

Thanks again and let me know if you need any more info