[SOLVED] Sapphire Nitro + 6900xt crashes continously

[dan6900xt]

Hi Everybody,

I have a problem with my GPU Sapphire Nitro+ 6900xt, that crashes in stress situations (and not only). I just built a new pc, and every piece is new, at the end of the message you can find my config.

So to go more in details, I was trying to simply benchmarck the card with Heaven, and I did not seem to have encouraging results. I was initially having troubles in doing it in every setting except at low quality, where it went smoothly. As soon as I put the settings up to medium, the screen would go black after few minutes and the whole computer rebooted.

I tried to remove drivers with UDD and then I installed them again and I connected the GPU to the PSU via three different cables (before there were two cables only), and after these changes nothing different happened, the GPU was still rebooting the whole PC when set on medium quality;
however, for whatever reason, after few hours I tried again (changing nothing) and it eventually seemed to be able to run a benchmark with either low and extreme quality. The average quality is ok, apart from the fact that at some stages the screen becomes completely black and once is on again, the benchmarking is still going while the whole AMD program crashes.

From times to times I also seem to get BSOD with different errors every time.

I then tried to play a simple videogame, which only required around 50% GPU but the game caused a crash of the whole pc again.

I don’t understand what kind of problem could be, and it is so frustrating, what would you suggest me to do to try and fix it?



SPECS:

Mobo: Gigabyte Aorus Z690 Elite

PSU: Corsair HX1000 W modular

CPU: Intel I5 12400

CPU FAN: Stock intel Fan

Ram: 16gb DDR5 Kingston 4800Mhz

GPU: Sapphire Nitro+ 6900XT

OS: Win 10

Everything has not been overclocked and is running as it comes out of the box, as I want to get stability first (when will it happen), and then try to move something around

 

[JohnBonhamsGhost]

I don’t understand what kind of problem could be

if removing all graphics related data using DDU in Windows' Safe Mode doesn't correct the issue it's more then likely just a malfunctioning card.

it can be an issue with the OS where a fresh installation could help but that's doubtful.

what would you suggest me to do to try and fix it?

try the card in another system.

if similar issues show then it will need to be returned to the retailer or RMA'd though the manufacturer.
if the same type of issues do not show in another system then you know it's a deeper problem with your own setup.

 

[dan6900xt]

if removing all graphics related data using DDU in Windows' Safe Mode doesn't correct the issue it's more then likely just a malfunctioning card.

it can be an issue with the OS where a fresh installation could help but that's doubtful.

try the card in another system.

if similar issues show then it will need to be returned to the retailer or RMA'd though the manufacturer.
if the same type of issues do not show in another system then you know it a deeper problem with your own setup.

Hi John, thanks for your reply. I cannot access another system so easily, but I have to try in case I cannot solve it.

I decided earlier to test my memory with windows memory diagnostic tool and produced a rather interesting result. The test showed an hardware problem, but did not specify what kind of error. I opened my PC and found my only stick of Ram on my third slot. Even more interesting when I found that on my first slot the PC will not boot at all, but will just stay with the fans on. However, on my second slot it starts and seems to work fine at the moment.
I need to do another memory test now, and see how it goes, hopefully that's it!

 

[JohnBonhamsGhost]

on my second slot it starts and seems to work fine at the moment

with a 4x slot board the DIMM slots will be labeled from CPU > right:
A_1, A_2, B_1, B_2

for single RAM kit it should be in A_2.
with double kit A_2 & B_2.

hopefully it could be something that simple that allows it to run fine from now on..

 

[dan6900xt]

All solved. After inserting the ram in slot 2, there have been no more crashes. Thank you so much to everybody