Sapphire Nitro R9 390 permanent black screen during driver installation on Windows 8.1 PRO

[brollypop]

Hi, yesterday I finally got my new PC. I installed Windows 8.1 PRO on it, then I start installing drivers (from the internet since I didn't get optical drive), but when I get to gpu drivers installation ( I download AMD official catalyst driver from http://www.sapphiretech.com/productdetial.asp?pid=C436E37C-8A09-48B6-9F2B-F4AF86E377B6&lang=eng ). During the drivers installation it correctly recognizes the card as seen in screen:

Unfortunately when I progress with installation the screen starts to flicker, which I know is to be expected, but then I get a black screen (not black as in my monitor is turned off, but black as if I chaned my background to black) I tried waiting it out for as long as 1 hour, after that I believed that it crashed.

Here is the setup:
- GPU Sapphire R9 390 NITRO
- Processor Intel Core i5-6600K Skylake, socket 1151, 64bit, 3.9GHz
- PSU SilentiumPC Vero M1 600W 80Plus (SPC117)
- Motherboard Gigabyte GA-Z170-D3H, Z170, DualDDR4-2133, SATAe, HDMI, DVI, D-Sub, Type-C, ATX (GA-Z170-D3H)

 

[burgessanthony]

Domt use AutoDetect. Doenload the exe file from amd website.

 

[brollypop]

Domt use AutoDetect. Doenload the exe file from amd website.

I did try installing driver directly ( http://support.amd.com/en-us/kb-articles/Pages/AMD-Radeon-300-Series.aspx ) unfortunately its still the same, black screen and after few minutes I start hearing the fans on graphic card turn on and off periodically.

My main concern is whether it might be a problem with PSU being too weak for this card.

 

[burgessanthony]

That psu delivers all 600w on the 12v. Its ample..although I don't recognise the brand.

Try using ddu to remove all drivers in case there are any. Then take card out and boot using igpu. Then card back in, turn on and try again. Also try going into device.manager with the card installed and right click remove all drivers. Sound like something corrupt somewhere.

 

[Shaun o]

Well I just read a test review of your power supply, it is as it happens a cheap PSU.
It uses cheap parts inside, for the main caps.
Has very little voltage circuit protection.

And the tests showed that under load there is heavy fluctuation and voltage variance on the 3.3v and the 5v power delivery stages.
With a slight ripple and fluctuation on the 12v main power rail.
About 54 to 56 amps are provided for all of the 12v rail, or rails.

It never stated if it was a single 12v rail or two 12v rail stages with 54 to 56 amps combined.


Now i`m not one to say it but when it comes to a power supply that ripples and fluctuates under a heavy power draw.
To point where it is just outside of the Atx power standards.

I would say it points to the reason as to why you are met with a black screen halfway through the Ati installation of the R9 390 video driver install.

Because at that point the driver is activating the full function of the Gpu on the graphics card and its power consumption in relation to it`s voltage and amp usage considerately increases. showing a weakness in any power supply unit.

My advice is if you have a friend with a well know branded power supply of the same or slightly more wattage output rating is to borrow it for an hour or more to confirm it is what I am saying.

If it works, then you know you need a better Psu.

The only other advice I can offer is to make sure you run the Ati crimson driver install on your system in Administrator mode by right clicking on the install Icon or setup icon and selecting run as admin.

As permission rights could be the cause as to why the driver does not Finnish installing and hangs Brollypop.
Give it a go first. if no joy then test will another PSU.

 

[burgessanthony]

Ah psu issue then. Looks like a poor unit. OP- the 390 needs a stable decent 600w...dont use anything less. Brollypop is my new favourite word

 

[brollypop]

Hey, thanks for your suggestions . I tried with the admin permission with no result. I do not have stronger PSU at hand to test unfortunately. I guess will have to wait till monday and contact the shop if I can send the PC back and have stronger PSU installed, hopefully getting a refund on the current one without problems.