- Aug 13, 2018
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Hello,
I had made a post last night, but I had included a pastebin url of the even log. I wonder if that's why I can't find my thread at the moment.
My brother has a Sapphire R9 390X in his computer and it is currently going through a black screen issue. While my brother is playing games, his screen goes black, and the audio gets stuck in about a 2-second audio loop. Only thing you can do is hold the power button. This began to happen once in a while in May, and then it became far more common to the point now that it happens every 20 minutes.
Onboard graphics work without issue.
I have tried updating drivers as well as rolling them back without effect. I ran the RAM through four passes of Memtest, and it was clean each time.
MSI Afterburner showed the card increased from 20% usage to 27% usage when playing a game prior to crashing, and the temperature never went past 32 degrees.
I've run multiple virus scans out of an abundance of caution to ensure there were no mining viruses (though the 27% usage suggests that it's unlikely to be the case). It was entirely clean each time.
Finally, I opened the card, inspected it for any visual defects/burn marks/blown components, and i also applied new thermal paste, as the older stuff seemed dried out.
I'm just not sure what else to try.
Thank you.
I had made a post last night, but I had included a pastebin url of the even log. I wonder if that's why I can't find my thread at the moment.
My brother has a Sapphire R9 390X in his computer and it is currently going through a black screen issue. While my brother is playing games, his screen goes black, and the audio gets stuck in about a 2-second audio loop. Only thing you can do is hold the power button. This began to happen once in a while in May, and then it became far more common to the point now that it happens every 20 minutes.
Onboard graphics work without issue.
I have tried updating drivers as well as rolling them back without effect. I ran the RAM through four passes of Memtest, and it was clean each time.
MSI Afterburner showed the card increased from 20% usage to 27% usage when playing a game prior to crashing, and the temperature never went past 32 degrees.
I've run multiple virus scans out of an abundance of caution to ensure there were no mining viruses (though the 27% usage suggests that it's unlikely to be the case). It was entirely clean each time.
Finally, I opened the card, inspected it for any visual defects/burn marks/blown components, and i also applied new thermal paste, as the older stuff seemed dried out.
I'm just not sure what else to try.
Thank you.
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