Scam or not?

I have had awful issues with them over a refund for equipment that died 30 minutes after plugging it in, it took 4 months for them to refund me, and even then I had to push.

This was just before DSR came in, but from reviews on consumer sites, their record for customer service hasnt improved.

As per usual, they get 5 star ratings in a lot of reviews because they are CHEAP.