Question Screen goes black new computer Please help

Atckay

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Jun 23, 2015
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Whenever i watch videos on netflix and youtube my screen goes blank for 2-3 seconds once every few minutes. Same issue when i play my games such as apex legend or division 2 once in a while. Temperature of the CPU and GPU are really low when i am just watching videos. I have also tried to bring down my monitor refresh rate to 120hz

I am using a Samsung 27" 144Hz 1440P/WQHD Monitor.

MSI B450Gaming Pro Carbon
MSI GEFORCE RTX2060
TX-M Series TX650W 80 Plus gold
Windows 10


I contacted Nvidia live support they told me to Access NVIDIA control panel -> click on manage 3d settings and under global settings change the following :
• Power management model – prefer maximum performance
• Threaded optimization – off
• Triple buffering – off
• Vertical sync – off
• Maximum pre rendered frames – 3


however problem still persists.

Anyone has a solution to my problem?






Operating System: Windows 10 Home, 64-bit
DirectX version: 12.0
GPU processor: GeForce RTX 2060
Driver version: 430.64
Driver Type: DCH
Direct3D API version: 12
Direct3D feature level: 12_1
CUDA Cores: 1920
Core clock: 1710 MHz
Memory data rate: 14.00 Gbps
Memory interface: 192-bit
Memory bandwidth: 336.05 GB/s
Total available graphics memory: 14310 MB
Dedicated video memory: 6144 MB GDDR6
System video memory: 0 MB
Shared system memory: 8166 MB
Video BIOS version: 90.06.30.00.AA
Bus: PCI Express x16 Gen3
Device Id: 10DE 1F08 37551462
Part Number: G161 0042
 

gamer666

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Nov 2, 2008
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Maybe try fresh install of nvidia drivers make sure to use DDU to remove old drivers and clean install nvidia drivers.
Also, what adapter are you using to plug in monitor? Check the cable from your GPU to monitor is solid maybe try a different adapter.
Can you monitor temptratures make sure they are okay when this issue occurs.
Are you Overclocking?
 

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