For several months now I have been dealing with an issue while under load when gaming where my screen(s) go black, I hear the Windows error sound, but the computer remains on. If I am, say, using Discord, I can continue to speak and to hear people, but have no video output.
The first thing I did was check the Event Viewer (here is a sample from the most recent instance -- but they are all similar):
Which immediately led me to suspect the power supply, but I wanted to do some google-fu on my own first. Based on various sources, I tried:
Is it likely that this really is a power supply issue? I'm thinking now that it's a GPU problem, but I don't understand how a new power supply would make it worse.
Here are my specs:
EDIT:
Also, I have to physically power down the computer when the screen goes black, and sometimes my USB keyboard will not power-up on boot until I switch the port it is plugged into. The mouse is unaffected, but I just have to try a different USB port and then the keyboard starts working.
In my system info there is an entry under Problem Devices:
The first thing I did was check the Event Viewer (here is a sample from the most recent instance -- but they are all similar):
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 11/9/2019 08:44:41 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: GamingRig
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2019-11-10T04:44:41.997602600Z" />
<EventRecordID>103441</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>GamingRig</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
Which immediately led me to suspect the power supply, but I wanted to do some google-fu on my own first. Based on various sources, I tried:
- Swapping out the multi-plug on the outlet
- Trying a new surge protector
- Reseating all internal power connectors
- Updating GPU driver
- And, finally, trying a new PSU which I just installed today.
Is it likely that this really is a power supply issue? I'm thinking now that it's a GPU problem, but I don't understand how a new power supply would make it worse.
Here are my specs:
OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Processor Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0704, 8/7/2012
SMBIOS Version 2.7
Motherboard ASUS Maximus V EXTREME
Installed Physical Memory (RAM) 8.00 GB
Adapter Description NVIDIA GeForce GTX 970
OLD power supply Corsair HX750
NEW power supply Rosewill PHOTON Series 1200W (It was on sale and I figured I could go big for future proofing on my next build)
EDIT:
Also, I have to physically power down the computer when the screen goes black, and sometimes my USB keyboard will not power-up on boot until I switch the port it is plugged into. The mouse is unaffected, but I just have to try a different USB port and then the keyboard starts working.
In my system info there is an entry under Problem Devices:
Universal Serial Bus (USB) Controller PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&11EB9DBD&0&00E4 The drivers for this device are not installed.
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