- Jul 13, 2023
- 2
- 0
- 10
This is copied from my same post on reddit : here
As the title suggests, I've recently started having issues with my PC a few weeks after installing a new graphics card. Whenever I turn on my computer, the screen decides to lose connectivity (switching through looking for a HDMI or Analog signal, despite the HDMI cable being plugged in anyway. It's a samsung screen by the way) while the computer stays on (aka, the LEDs on all of the fans and the graphics card are still on), but either way the computer is unusuable in this state. I'll refer to this event as the "issue"/"crash"/"problem" from now on.
My setup has a: Asus motherboard, Ryzen 5 3400g, 16 gigs of 2400mhz ram, a samsung m.2 ssd and the graphics card I recently installed is a rx590. My new screen, that I got with the gpu, is a samsung ss22f350.
For the first few weeks of using the graphics card, installing it perfectly (no damage, screwed in properly, etc.), everything was fine, performance on games as are espected, being capable of for example running valorant on max settings and capping out at 60fps and all. But about a week ago, while playing roblox with a friend, the screen suddenly decided to turn off, I was disconnected from the discord call, but the pc lights were still on. This same issue kept coming up each time I turned on my pc and went into a game or just left it on for a while.
Whenever I rebooted the pc and checked device manager and the gpu drivers (I had the latest version you can get from the adrenalin software), one of two things (or both things) happened: the gpu was disabled, or the driver was switched to what seems to be a basic, older version that you automatically get on windows to be able to use your GPU normally.
I've had no issues with overheating, the temperatures always stay in the normal range (cpu doesn't go past 70 degrees, gpu never goes past 65 degrees when I was still able to game)
Checking device manager history on the gpu and the Event Viewer all indicate some kind of driver issue. Event Viewer specifically shows me this error, with an event id of 411.
Device PCI\VEN_1002&DEV_6FDF&SUBSYS_E3661DA2&REV_E7\4&1290dfb&0&0009 had a problem starting.
Driver Name: oem6.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: amdwddmg
Lower Filters:
Upper Filters:
Problem: 0x1F
Problem Status: 0xC0000182
These show up exactly when this crash happens, and other than that, the event viewer only shows basic event id of 400 or 410 which are just information, I don't know if they are linked to my issue.
I've tried all sorts of fixes, like reinstalling the AMD adrenalin software along with the gpu drivers a dozen times, as many online forums pointed to faulty drivers from AMD or a bugged installation whenever you ticked the "factory reset" box, but same problem, screen turns off after a while. I've also looked and found that perhaps this issue is caused by the TDRDelay being too aggressive when waiting for a response even if the gpu works perfectly fine, so I upped the delay from 2 seconds to an entire minute. At first, I thought that it worked, but it simply took 5-10 more minutes for the same problem; pc turns stays on, screen turns off, and I can't reconnect it no matter what I do.
Using my old Dell screen on the motherboard seems to work perfectly fine, and there isn't particular issue on the screen that I know of. I bought the gpu on a site similar to Ebay but from morocco (called avito), the old owner basically said the gpu was incompatible with the iMac's he had and could only use rx580's, so he sold the rx590 to me.
When I connect both screens, aka the Dell screen on the motherboard and the samsung as a secondary monitor using hdmi on my gpu, I don't get this issue at all. I've been typing this entire message on the samsung as a secondary monitor, while I left the dell on the side just in case something happens, but nothing bad has happened, clearly.
If anyone could help me, I would really appreciate it, I really want to be able to play with my friends or just being able to use my pc with the gpu, I didn't pay all of this just to plug my screen on the motherboard.
As the title suggests, I've recently started having issues with my PC a few weeks after installing a new graphics card. Whenever I turn on my computer, the screen decides to lose connectivity (switching through looking for a HDMI or Analog signal, despite the HDMI cable being plugged in anyway. It's a samsung screen by the way) while the computer stays on (aka, the LEDs on all of the fans and the graphics card are still on), but either way the computer is unusuable in this state. I'll refer to this event as the "issue"/"crash"/"problem" from now on.
My setup has a: Asus motherboard, Ryzen 5 3400g, 16 gigs of 2400mhz ram, a samsung m.2 ssd and the graphics card I recently installed is a rx590. My new screen, that I got with the gpu, is a samsung ss22f350.
For the first few weeks of using the graphics card, installing it perfectly (no damage, screwed in properly, etc.), everything was fine, performance on games as are espected, being capable of for example running valorant on max settings and capping out at 60fps and all. But about a week ago, while playing roblox with a friend, the screen suddenly decided to turn off, I was disconnected from the discord call, but the pc lights were still on. This same issue kept coming up each time I turned on my pc and went into a game or just left it on for a while.
Whenever I rebooted the pc and checked device manager and the gpu drivers (I had the latest version you can get from the adrenalin software), one of two things (or both things) happened: the gpu was disabled, or the driver was switched to what seems to be a basic, older version that you automatically get on windows to be able to use your GPU normally.
I've had no issues with overheating, the temperatures always stay in the normal range (cpu doesn't go past 70 degrees, gpu never goes past 65 degrees when I was still able to game)
Checking device manager history on the gpu and the Event Viewer all indicate some kind of driver issue. Event Viewer specifically shows me this error, with an event id of 411.
Device PCI\VEN_1002&DEV_6FDF&SUBSYS_E3661DA2&REV_E7\4&1290dfb&0&0009 had a problem starting.
Driver Name: oem6.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: amdwddmg
Lower Filters:
Upper Filters:
Problem: 0x1F
Problem Status: 0xC0000182
These show up exactly when this crash happens, and other than that, the event viewer only shows basic event id of 400 or 410 which are just information, I don't know if they are linked to my issue.
I've tried all sorts of fixes, like reinstalling the AMD adrenalin software along with the gpu drivers a dozen times, as many online forums pointed to faulty drivers from AMD or a bugged installation whenever you ticked the "factory reset" box, but same problem, screen turns off after a while. I've also looked and found that perhaps this issue is caused by the TDRDelay being too aggressive when waiting for a response even if the gpu works perfectly fine, so I upped the delay from 2 seconds to an entire minute. At first, I thought that it worked, but it simply took 5-10 more minutes for the same problem; pc turns stays on, screen turns off, and I can't reconnect it no matter what I do.
Using my old Dell screen on the motherboard seems to work perfectly fine, and there isn't particular issue on the screen that I know of. I bought the gpu on a site similar to Ebay but from morocco (called avito), the old owner basically said the gpu was incompatible with the iMac's he had and could only use rx580's, so he sold the rx590 to me.
When I connect both screens, aka the Dell screen on the motherboard and the samsung as a secondary monitor using hdmi on my gpu, I don't get this issue at all. I've been typing this entire message on the samsung as a secondary monitor, while I left the dell on the side just in case something happens, but nothing bad has happened, clearly.
If anyone could help me, I would really appreciate it, I really want to be able to play with my friends or just being able to use my pc with the gpu, I didn't pay all of this just to plug my screen on the motherboard.
Facebook
Twitter
Instagram