Screen suddenly hang, distorted colors and capacitor question

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Apr 10, 2009
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My PC suddenly hang and I had a blue screen also.
screen hang distorted colors http://i.imgur.com/LJoHPD1.jpg
blue screen error http://i.imgur.com/X6yenDU.jpg

Searched for solutions and one of the solution is to look for blown up capacitors in video card and motherboard. I am using P7P55DE-PRO motherboard and Radeon HD 5770 graphics card and all capacitors are those metal capacitors type (example http://i.imgur.com/Pd2f78b.png ), and it looks like all my capacitors are normal.

Will a spoiled metal capacitor blow up and become exploded/bloated looking?

Any other advised is appreciated. Thanks
 
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check that the gpu fan is moving and not filled with dust. make sure the ram and gpu is seated. (with the power off). the first image is a classic image of failed gpu ram/gpu chip. see if the card still has a warranty with the gpu vendor. if not see if a friend has another card you can use for testing. the only other issue that can make a gpu screw up like that is bad power. (power supply rippling out or not holding). if you can load windows into safe mode run hardware monitor or another program and check your 12v power supply line.
 
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- power cycle your monitor (reset to defaults if you have that option)
- check all cable connections (pull them and put them back, and screw them in)

if you still have the problem:
- confirm that your video is messed up while in BIOS. (to eliminate windows drivers as being messed up as a issue)

-make sure your BIOS is not overclocking the PCI video card bus. it should be at 100 MHz

- if you have another monitor you might give it a try to isolate the problem down to the monitor or graphics card/cable

it looks like the sync signal is messed up, this can be caused by the monitor's electronics, the graphics card or even a bad cable connection thru a video adapter.




 
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After the screen hangs, I restarted the PC and it can still load to windows but the problem will happen again after sometime. I have then powered down, cleaned the GPU fan, and updated the video card driver. I have used only a few hours and seems ok now, hope it will not hang again.

I did not do any overclocking. I am not into technical stuff, just basic usage, default settings mostly.

What does power cycle monitor mean? Turn off then turn on? (never see any default option)

Here is my hardware monitor. http://i.imgur.com/TayV7Lc.png
Using Seasonic PSU.
 
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It seems like after cleaning the fan and putting back the GPU, the grey colors shades on websites become more reddish and it looks like pinkish grey.
Some screenshots:
http://i.imgur.com/SJxkiPF.png
http://i.imgur.com/yFVZzV1.png
http://i.imgur.com/kNsCWgj.png

Did you see any difference colors (the usually grey backgrounds parts) from my screenshots as compared when you see the webpage directly? Or does the grey areas look normal in my screenshots? Just checking is it only my screen displaying more reddish grey color
 
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Video cable is fine. I have multi monitor and both monitor have the same more pinkish grey suddenly so I guess it is due to the video card. The photos look fine at your side so it must be me seeing it only. Here is a photograph i took http://i.imgur.com/S2GI47B.jpg , the left sidebar is more reddish than the usual light grey color.

Used my PC about 12 hours and PC did not hang, so I guess cleaning the fan and updating the driver helps it to become normal. Only problem now is grey color look more reddish pink, I guess some parts in the video card is faulty or maybe video card going to fail soon.

 
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Please help me to check GPU-Z readings to see if there is any problems, I do not understand the stats. Thanks
My GPU-Z readings:
http://i.imgur.com/cseWrXj.png
http://i.imgur.com/0K77Fy1.png

Today PC hanged again BSOD http://i.imgur.com/M0fwIRJ.jpg

Is there a way to confirm that the problems I have are due to faulty graphics card? I thought of removing the graphics card to see if the PC still hang, but I do not have spare graphics card.
 
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basically, a critical process died in windows. You can not tell what happened without looking at the actual window memory .dmp file.



 
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More problems happened just now.

The screen hanged and turned black, some desktop icons reappear when I move the mouse around. http://i.imgur.com/tZWSakr.jpg

I pressed the restart button to restart, loading slow and waited at the 'welcome' and 'preparing your desktop' for a few mins and finally reached inside windows desktop black screen and showed error popup http://i.imgur.com/vtS6BoE.jpg http://i.imgur.com/ItQuHNc.jpg http://i.imgur.com/o1TTU1R.jpg

I pressed the restart button to restart again, and this time it cannot login, it showed me a "The User Profile Service failed the logon, user profile cannot be loaded" error message http://i.imgur.com/qzQwOpc.jpg , pressed restart button few more times and same thing happened. Unplugged harddisk wire/connector and replugin to ensure firm connection, still same error happened.

Restart PC and pressed F8 when PC starting up to go to advanced boot options, tried "repair your computer" and tried again "last known good configuration (advanced)" http://i.imgur.com/K14mggc.jpg , tried all the options in "repair your computer" http://i.imgur.com/9cfyFuI.jpg but did not solve the /"The User Profile Service failed the logon, user profile cannot be loaded" problem

Tried Method 1 in this article http://support.microsoft.com/kb/947215 but it did not fix the problem, so now I am unable to login and stuck with the error "The User Profile Service failed the logon, user profile cannot be loaded"
I can only login to safe mode.

Please help. Thanks.

Some misc errors yesterday/today screenshots
http://i.imgur.com/gBaHsNg.jpg
http://i.imgur.com/ippaHof.jpg
http://i.imgur.com/7Te77Pn.jpg
http://i.imgur.com/6XSV05B.jpg
 
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you would need to locate the actual .dmp file and copy it to a cloud server like google docs or skydrive and give the file public access so it can be read. The location of the .dmp file depends on your system settings.
you can search for the .dmp file extension on your machine. often it will be in C:\Windows\Minidump\Minidump.dmp.
but it can be in other places and have other filenames with the .dmp extension



 
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i just looked at the last crash dump.(071614-19141-01.dmp)
something corrupted a key windows data structure and the system thought it was malware and shutdown.

my first guess is that it was not malware but Acronis True Image software driver. They are very old (2007)
and I would bet that they are corrupting memory of the drivers that are next to it in memory. Windows loads the drivers in different orders and a bad driver gets to corrupt different other drivers on each boot. Most drivers don't check for corruption but some key windows drivers do (because of malware and hacks)

so:
uninstall Acronis True Image software
maybe do a malwarebytes scan just in case.

see if you get another bugcheck and post it if you do
note: memory image of key windows modules were not corrupted in the debugger memory





 
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I can only login in safe mode now and there is no Acronis True Image software in safe mode. It is also not in control panel "Add or remove software". so I guess Acronis True Image only appear in the normal windows (but I am unable to login now).

I do use Acronis True Image and I have set a schedule that it will automatically do a backup daily. I guess the corrupt on (071614-19141-01.dmp) that is not due to Acronis True Image because I have been using Acronis True Image in this same system/Windows 7 for 4 years and there are no problems. And the crash dump is 071614 so I guess it happened after my PC have problem. Now even when I run firefox or chrome in safe mode, it will sometimes hang and crash too so I guess running any program makes it BSOD and I guess Acronis is a backup software that will most likely access many files and cause it to crash. Now it also takes a few mins at the windows loading "Welcome" screen before it goes into safe mode.

Installing programs now in safe mode is not 100% successful as it will hang sometimes, I will try malwarebytes if it can be installed

What does these 2 sentences mean:
"see if you get another bugcheck and post it if you do"
"note: memory image of key windows modules were not corrupted in the debugger memory"

Thanks
 
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-I just checked that the core windows files were loaded from the hard drive into memory without corruption.
sometimes malware or a hardware problem will corrupt files as they are loaded into memory. (they were good)
It means that the data that the files use was corrupted not the actual files.

-I only guessed that it was the Acronis True Image software based on the age of the drivers and all the reports of memory corruption with the software.

for your current problem "User profile service failed the logon, user profile cannot be loaded"
you might look at http://support.microsoft.com/kb/947215
particularly method 3 and select the fix it button

as to the original problem, memory corruption, if it is not a driver corrupting memory then you will want to confirm that your sticks of RAM pass memtest86 tests. (also, confirm the memory timings in BIOS)









 
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I did not use the method 3 fix it button http://support.microsoft.com/kb/947215 because I cannot start that thing. (maybe because I was in safe mode)

I did CHKDSK by going into safe mode, right click C:>properties>Tools>Check now>tick both boxes "automatically fix file system errors" and "scan for and attempt recovery">click start http://i.imgur.com/7KwSSgC.jpg and restart PC and it ran the CHKDSK. After running this CHKDSK, I can login to windows now.

CHKDSK results in event viewer:
http://i.imgur.com/5hzDcIk.png
http://i.imgur.com/UqUvJyw.png

There is one line that says 12KB in bad sectors http://i.imgur.com/UqUvJyw.png does it mean my hard disk is faulty?

I can login to windows now, I guessed the problem is solved if PC does not hang and profile login problem does not occur again.

Should I change a hard disk or is the problem only mainly corruption of files and it has been solved by CHKDSK?
 
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I used western digital data lifeguard diagnostics tool to test my hard disk and it failed and unable to repair bad sectors. Test results: http://i.imgur.com/lKFpHTE.png

HD Tune shows disk health and error scan ok: http://i.imgur.com/M4iIBCP.png http://i.imgur.com/Qa7HEwW.png

HD Tune slow scan shows damaged blocks (no time to complete whole scan) http://i.imgur.com/fiO9Vcy.png

Should I change a hard disk?

My PC is working fine now, if I want to clone the whole PC to another hard disk, what would be the recommended way? Is it safe to clone or is a clean reinstall (reinstall win7 and programs) needed?
 
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-windows debugger from the microsoft windows SDK (standalone version) and a pointer to microsofts symbol server.

- your hard drive is most likely ok, a lot of people don't fully format a large drive. They just do a quick format with a image transfer and that results in certain problem that are not discovered until later. (when you actually attempt to use the located in a file that is on a bad sector.

(windows 8.x will attempt to locate these bad spots and move your data if it can and recover the data as a background process)

 
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