Question Screens of death popping up while gaming

Mar 23, 2020
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Hello everyone. I have a problem with my pc and I want some advice about it. I build my pc by myself before 5-6 months. Before a month I had some black screens coming up all the time. That day, I had to finish some work to my pc and I couldn’t just google it or open the case to see what is going wrong. Every 5-15 minutes it was shown up a black, blue, red screen and I had to restart it( no words or any messages on those screens of death). The next day, I opened my case and I was experimenting with the ram slots. I tried the dual-channel to the other two slots or place just one ram to see the difference. I think that with only one ram my pc was better but still, I had black screens popping up. After that, I removed any components from the motherboard and the small battery that it has for a minute. I placed them back again and the system was ok. After that, I had this problem very rarely, maybe a time per week. But, in the last couple of days, I had this problem again. I think that I have it more frequently when I do updates for my GPU and windows or when I am playing a video game.
This started a month ago. I have tried to see if the problem was the drivers of the GPU but I don't think so. I tried older drivers and also to update them to the latest but still, I have this problem. Now I can see that I have this problem only when I am playing videogames. it doesn't happen all the time. With Minecraft never had a problem but with Rust, WOW, and Syndicate I have this problem. My PSU is Corsair CX600M and I will update it to a Corsair CX Series CX550 really soon.
 
Mar 23, 2020
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Sorry I can't. This only happens once. I recieve black or blue screen of death without words or something. No even a cursor. But now I have this problem sometimes when I am gaming.
 

Colif

Win 10 Master
Moderator
So now its just black screens during games? is the screen still on or is it powered off during them?

CPU AMD Ryzen 3 3200G with Vega
Motherboard - Gigabyte Technology Co. Ltd. B450M DS3H-CF Bios F42H (latest is F50) - https://www.gigabyte.com/au/Motherboard/B450M-DS3H-rev-10/support#support-dl-bios
GPU - ATI Radeon RX 570
Storage
931GB Western Digital WDC WD10EURX-63C57Y0 (SATA ): 30 °C
1863GB TOSHIBA DT01ACA200 (SATA ): 32 °C
232GB Samsung SSD 850 EVO 250GB (SATA (SSD)): 39 °C
465GB Mass Storage Device USB Device (USB (SATA) ): 30 °C
Ram - 16.0GB Dual-Channel Unknown @ 266MHz (13-15-15-32)
PSU - Corsair CX600M (I will update it to a Corsair CX Series CX550 really soon.)

odd your speccy isn't showing the voltages for the 5V, 12V & 3.3V rails under the motherboard.

can you run this for me, I know you not getting BSOD but it might show me something - https://www.sysnative.com/forums/pages/bsodcollectionapp/
 
Mar 23, 2020
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I run it but I don't know what to do with those zip files that I got. Any tutorial? I couldn't understand anything in the official site.
 

Colif

Win 10 Master
Moderator
I run it but I don't know what to do with those zip files that I got. Any tutorial? I couldn't understand anything in the official site.
I sort of understand its results, if you can upload it to a file sharing website, and show a link here, I can see if it helps at all. IT already has helped me once tonight :)
 
Mar 23, 2020
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Hello again after a long time. I was out of the town for some work and the last week I format my pc. This didn't help at all. While browsing on the web my pc crash and made a weird buzz sound with a black screen (no words) and the only option that I had was to restart my pc from the bottom of the case. This is the same problem that I had and before the format.
 

Colif

Win 10 Master
Moderator
the buzzing noise can be caused by failing drivers. But normally if a problem survives a clean install it is probably hardware.

Since CPU has vega, you could remove the Radeon and just run off it, to test if it helps or not.

IS the monitor off when you get black screen or just no picture?

Ram - 16.0GB Dual-Channel Unknown @ 266MHz (13-15-15-32)
that ram speed is odd, it should be at least 2667 not, 266?? I double checked it in speccy, just to see if I had typed it wrong.
what RAM do you have? Ryzen systems really picky about ram, especially if its not been tested on Motherboard.
 
Mar 23, 2020
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I received yesterday my computer from a local service store and they told me that my gpu have problem because it instant overheated and when they are installing drivers it freezes. The photo is from the bios and the memory speed is fine. My computer right now it runs properly, maybe, because I haven't test it a lot.

I have another problem right now.... The gpu I bought it before 7 months and the store that I bought I think it closed (falter). And I have send email to the msi to find me a solution. In Greece there is not other place to talk about the warranty but only with the store that you bought it. It will worth to send a radeon rx570 armor to another country and pay for the shipping? I don't know how those things are work....
 

Colif

Win 10 Master
Moderator
It will worth to send a radeon rx570 armor to another country and pay for the shipping? I don't know how those things are work....
DO you mean to rma it with MSI in another country? I think the best people to talk to would be MSI in that country as I expect you need some codes or something for them to recognise what it is you are sending back and from whom it is coming. The only rma I had outside my country, they sent me a replacement after I proved I had destroyed item, although that was just a keyboard.
 

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