Some Atlas 10K III drives (KW) fail the Format Disk command from the Adaptec SCSI host adapter even though they are fully functioning. Atlas 10K III drives with firmware revision 020K will fail the SCSI low-level format (Format Disk) from the Adaptec U160 series host adapters.
First, verify that the drive does indeed have Firmware Rev 020K by running the QDPS_SCSI utility, http://www.maxtor.com/Quantum/support/csr/software/disk_binaries/qdps_scsi.exe. Firmware Rev is listed directly under Serial Number in QDPS_SCSI. To upgrade the firmware to revision 020V, customers need to download two files from our FTP site,
ftp://63.72.66.179/pub/Quantum Products/Disk_Firmware/. These files are located in the Atlas 10K III folder. The first file, DL_SCSI.EXE, is the utility that is used to flash the firmware. The second file, 020V44GN.OSL, is the actual firmware upgrade. Combined, these two files are approximately 392 KB, so they should be downloaded to a blank floppy disk. To eliminate any confusion, it's best to have the 10K III as the only device on the SCSI chain, and set the ID from 0-6. The firmware upgrade procedure is as follows:
1. Boot to a Windows 98 Startup Diskette, or a boot diskette with ASPI DOS drivers.
2. Select CD-ROM Support to load the ASPI drivers.
3. Insert the diskette with DL_SCSI.EXE and 020V44GN.OSL.
4. From the A: prompt, type DL_SCSI 0204V44GN.OSL
5. You should then see the following information:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
DL_SCSI 1.00 (Jul 07 1998), (c) 1998 Qunatum Corp. Field Operations Group
Scanning 1 ASPI-driven SCSI bus...
Drv# [H/A #]Host Adapter SCSI ID Vendor Product ID Revision
---- ------------------- ------- ------ ---------- --------
0 [0]ADAPTEC AIC-7870 0 'QUANTUM' 'ATLAS10K3_73_WLS' '020K'
Type Drv#(0..0) to download with "020v44gn.osl", R to rescan, or Esc to exit
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6. Select the drive to be upgraded by Drv# (not SCSI ID)..
7. You will then see the following message:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Writing 369K bytes of firmware from update file "020V44GN.OSL"
Bytes left: 0
Please be patient : the drive is now reprogramming its FLASH memory, which may take as long as THREE MINUTES! If the drive loses power during this process, it (and the data on it) will become INNACCESSIBLE, with factory intervention required to restore accessibility, so please don't disturb the drive in any way...
Firmware download completed for this drive!
<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
8. The utility will then rescan the SCSI bus, and they should see the new Revision as ‘020V’.
9. Try to run the SCSI Low-Level Format (Format Disk) again.
References:
FTP Firmware Site :
ftp://63.72.66.179/pub/Quantum Products/Disk_Firmware/
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