Seagate 2TB Portable Drive Not Working

[xzero_fire]

I bought a brand new portable drive from seagate and it does not appear to be working properly. The light is blue but not blinking. Also it makes a buzzing/beeping sound every 2 seconds. It also shows up on device manager, but when I try to populate, it says volume information cannot be found. Also it does not show up in disk manager. I have tried this on 2 other computers but still not working.

Any solutions?

 

[Ralston18]

Download and run Seagate's diagnostic software on the drive.

Post the results.

In the meantime contact Seagate. Ask about their RMA process.

 

[xzero_fire]

Download and run Seagate's diagnostic software on the drive.

Post the results.

In the meantime contact Seagate. Ask about their RMA process.

The SeaTool does not detect the external drive (no assigned Drive Letter), so I cannot even run it.

 

[Ralston18]

Try connecting with known working data and power cables. Or USB cable as may be the situation.

Also does the external drive have its own power supply? Ensure that the power supply is working.

 

[USAFRet]

I bought a brand new portable drive from seagate and it does not appear to be working properly. The light is blue but not blinking. Also it makes a buzzing/beeping sound every 2 seconds. It also shows up on device manager, but when I try to populate, it says volume information cannot be found. Also it does not show up in disk manager. I have tried this on 2 other computers but still not working.

Any solutions?

Contact Seagate and see what they say.
Brand new = warranty = replacement.

Or, it's not connected properly.

 

[xzero_fire]

i dont have any other usb micro b cables so another cable wouldn't be an option. I dont think the usb is the issue either. I have already contacted amazon for a replacement.

 

[USAFRet]

i dont have any other usb micro b cables so another cable wouldn't be an option. I dont think the usb is the issue either. I have already contacted amazon for a replacement.

"I don't think..." doesn't count until that can be verified as not the issue.
It might be the cable or port.

 

[seagate_surfer]

xzero_fire, you may contact support here.

 

[davyjonesbitlocker]

The LED being on but not blinking is normal, and the buzzing/beeping sound may be normal.

If the drive is recognizable in device manager, but no volumes populate and no drive letter is assigned, the drive may just need to be formatted. When you go to "Create and format hard disk partitions" in control panel, what does the drive look like?