[SOLVED] Seagate 5TB external HDD not powering up

[garga1]

Hello,
I have a seagate 5TB external HDD. Two days ago, it would not power up. It was working fine about 5 days ago. I checked the power adaptor on another different drive from western digital and the adaptor works. So, the issue seems to be with the hdd. Can something be done to revive it?

Some details: disk model number is SRD00F2. Here are some pictures of the disk once I took it out of the enclosure.

Please help.

https://imgur.com/85ipnyj

View: https://i.imgur.com/85ipnyj.jpg

https://imgur.com/uHuZwKq

View: https://i.imgur.com/uHuZwKq.jpg

https://imgur.com/GDNczzP

View: https://i.imgur.com/GDNczzP.jpeg

https://imgur.com/aBZyAPL

View: https://i.imgur.com/aBZyAPL.jpg

https://imgur.com/iZaoSio

View: https://i.imgur.com/iZaoSio.jpeg

https://imgur.com/M3tGM3x

View: https://i.imgur.com/M3tGM3x.jpg

https://imgur.com/V21gqaY

View: https://i.imgur.com/V21gqaY.jpg

https://imgur.com/I9AZrGX

View: https://i.imgur.com/I9AZrGX.jpeg

https://imgur.com/KRxlgys

View: https://i.imgur.com/KRxlgys.jpg


Thanks a lot.

 

[fzabkar]

Measure the resistances of the 5V TVS diode (KE5) and the adjacent zero-ohm resistors ("0" marking).

Measure the resistances of the 12V TVS diode (6BE) and the other zero-ohm resistors.

https://www.littelfuse.com/products/tvs diodes/~/media/electronics/datasheets/tvs_diodes/littelfuse_tvs_diode_sma6j_datasheet.pdf.pdf

TVS Diode FAQ:
http://www.hddoracle.com/viewtopic.php?f=100&t=86

If the diodes and resistors are OK, then try connecting the HDD to a SATA port on your computer's mainboard, if you haven't done so already.

 

[garga1]

Sorry for the late reply. Resistance for 5V (KE5) diode reads at 196, for 12V (6BE) at 559, and all the zero-ohm resistors read 0.

BTW, I attached the drive to a docking station (something like this one https://www.amazon.com/Thermaltake-5-0Gbps-Docking-Station-ST0019U/dp/B003ZUXXVU) and it started spinning. It showed up in Windows explorer but could not play any contents of the disk. The reason was (I think) that the docking station could support only 2TB max - this is a 5TB HDD.

 

[fzabkar]

Can you show us the Partitions window in DMDE?

https://dmde.com/

Something like this ...

http://www.users.on.net/~fzabkar/DMDE/DMDE_Elements-8TB_Partitions.jpg

 

[garga1]

Unfortunately, the docking station did not read it today, even though I could hear some spinning. Tried DMDE as well, it does not show up under the physical devices.

I have already ordered the above docking station (for disks upto 10TB), should be here in the next few days. Will update if it is a success.

Thanks.

 

[garga1]

The docking station came by but it did not help.

Here is the snapshot from DMDE:

https://imgur.com/cotcXfZ

View: https://i.imgur.com/cotcXfZ.png
.

Also attached snapshot using CrystalDiskInfo:

https://imgur.com/B44aF1x

View: https://i.imgur.com/B44aF1x.png

 

[fzabkar]

ISTM that the drive has internal problems. It doesn't look like a PCB issue. :-(

 

[garga1]

I also tried connecting it to a SATA port on my desktop - the system did not even boot. Got stuck on "detecting storage".

 

[fzabkar]

I also tried connecting it to a SATA port on my desktop - the system did not even boot. Got stuck on "detecting storage".

That's a symptom of a drive stuck in the busy state due to an internal fault. :-(

 

[DSzymborski]

Honestly, there's not much to do at this point. Either shell out for professional data recovery, which isn't cheap, or send out for recycling.

 

[garga1]

ok, thank you both