Question Seagate Back Up Plus Portable Drive - Software won't find backup plan (Windows 10)

[Hannah88]

Hi,
I recently reinstalled Windows 10 completely and backed up all my files on my Seagate drive.
I redownloaded the Seagate Dashboard, but it just won't find my last backup, even when I use the search function. It only finds two 2017 backups, while I made a backup in May.
When I look into my drive, I see all the backups, including the one from May.

How can I automatically transfer the files to my laptop?
I really don't want to do it manually.

Thanks!

 

[onespeedbiker]

Need a little more info. You say you recently reinstalled Windows 10 completely on your Seagate Drive and backed up all your files; should one assume you used Seagate Dashboard to do the backup? Are you saying you backed up your files before the reinstall or after? Where did you save the backup files? You say you want to transfer the files to your laptop. Did you reinstall windows 10 on your laptop?