seagate backup plus portable drive not recognised

[Aaronshaw0025]

it seems to corrupted . it was connected during a windows os installation now it doesnt showup in my computer .bt its lights up briefly .it is shown in device manager for a few mins later on light diess n it unconnects

plz help

 

[Corey Schneider]

If it's within warranty, try submitting an RMA to get it replaced
http://www.seagate.com/support/warranty-and-replacements/

If the main concern is the data, you could try another USB cable. If you really need the data and don't care about warranty/warranty is expired, you can try opening the enclosure up. That would be assuming it's the enclosure that went bad when you did the Windows installs

I assume you're talking about the drive used in this video:
https://www.youtube.com/watch?v=I6eV3pEXKgo
If you open it up, you can detach it from that little SATA to USB board and plug it straight into a desktop or another enclosure to retrieve the data off of it.

 

[Aaronshaw0025]

i have tried other usb cable didnt work and sorry bt mine appears to be different its model no is SRD0SP0

 

[Corey Schneider]

It's basically the same concept. Get a spudger in the crack, and pry the case off. What you're trying to get at is the 2.5" hard drive on the inside.

But the big question is, What's more important?
-Having a working backup drive
-Getting the data off it(could care less about the drive)

 

[Aaronshaw0025]

having a working backup drive

if i ask for a replacement wont they send me back my data ?

 

[Corey Schneider]

They will not give you your data back.

When you submit the RMA, they have a disclaimer saying any data left on it is considered lost. You then mail them the drive and after receiving the drive, they test it for defects, and if they deem it defective, they send you a new one.

So if you just need the backup drive for the purpose of backups, and you can afford not having a backup for about a week, go ahead and send it in. (Still assuming it's within its warranty period?)