Seagate Backup Plus problem

[gdcurler]

My Backup Plus will not backup files from my PC. It works perfectly on my laptop???
When I click on Back Up Now, it just says Initial Job Pending and doesn't do anything.

 

[SuperSoph_WD]

Welcome, gdcurler!

What Windows versions do you run on your laptop and your desktop? If you are using third-party backup software (not the Windows backup), I'd suggest you try resolving the issue on your PC by reinstalling the utility.
If this is not the case, then I'd suggest you uninstall & reinstall the external HDD as a device from Device Manager. While there, you should also check your motherboard/PC manufacturer's website for any USB hub controller driver updates and make sure you have the latest ones installed from there.

Hope it helps. Keep me posted!
SuperSoph_WD

 

[gdcurler]

Welcome, gdcurler!

What Windows versions do you run on your laptop and your desktop? If you are using third-party backup software (not the Windows backup), I'd suggest you try resolving the issue on your PC by reinstalling the utility.
If this is not the case, then I'd suggest you uninstall & reinstall the external HDD as a device from Device Manager. While there, you should also check your motherboard/PC manufacturer's website for any USB hub controller driver updates and make sure you have the latest ones installed from there.

Hope it helps. Keep me posted!
SuperSoph_WD

 

[gdcurler]

I use Windows 7. I uninstalled Seagate, ( I was trying to use their program) and reinstalled it and it still doesn't work?? Should I uninstall it again and just use Windows backup?

 

[SuperSoph_WD]

Hey there again, gdcurler!

I was referring to uninstalling & reinstalling the external HDD as a device, rather than the specific backup software. I guess it really depends on the type of backup you wish to have. I'm not familiar with the third-party software, however, using Windows 7 backup & restore is not a bad choice really. It allows you to backup all your data, including the system itself and create an image of it. This definitely gives some peace of mind.

SuperSoph_WD