seagate external hard drive not working properly

[jackhamie]

my external hard drive is being detected by the pc (its giving me the prompt to safely remove hard drive and it appears in the device manager) but it doesn't give me the option to access the files inside, and when i checked in the properties in device manager, i looked in volumes and all i saw were dashes, there was no disk information there. please advise.

 

[seagate_surfer]

Hello jackhamie, sorry to see you have run into a problem. Check out this Knowledge Base Document on troubleshooting external drives. That should give you a guide on how to solve this. If you need further help, just ask.

 

[enforcerdestroyer]

Last time I had this issue, replugging it to another port worked. Although this was with a USB stick, so it might not be the same case here, just hoping it is. In case that doesn't help, try what seagate_surfer recommended