Seagate hard drive has loose connection (data) - and USB not being recognised

onlyhannah

Commendable
Jun 2, 2016
2
0
1,510
Hello

I am not kidding when I say I know nothing. I have looked all over this place for in-thread advice, [and no one seems to explain what Sata is or how to spot it] and I really don't know what I'm doing, so am slightly more confused than I was at the beginning. So if you decide to take pity on me, please give simple instructions as if to a young and attention-deficit child.

My problem is as follows, I have a Seagate external hard drive which I use very irregularly. (I tend to update it twice a year, and that's about it - and to be brutally honest, I don't NEED the stuff on it, so there are no tears at bedtime over this.) I've had it for a few years, and over time and evidently a lack of careful handling, the data port on my hard drive has not only come loose, but has detached completely.

Thinking I could solve this with some creativity, I opened the black 'shell' of the housing and found the loose connection, which - when I plugged it in and held it down - appeared to work a treat: the power cable was fine, and holding the loose connection in made the thing whirr as normal and the light come on no problem. But when I plugged the USB into my laptop ... nothing. It did make a wee jingle for a moment, before unjingling itself again, but I am not sure what I did right to make it work, and evidently I screwed it up again.

This is obviously very frustrating.

I don't currently have a working PC (or the technical knowhow) to plug it in directly to test and see if it's just my laptop, although I suppose I can try with my work laptop at some stage. Is there a place I can go to get stuff transferred, or do I buy another Seagate power cable and try again? I'm just at a loss.
 
Solution
Welcome to the community, Hannah!

It seems like the enclosure of your external drive has most probably failed. One way you can solve the issue on your laptop would be to use a SATA-to-USB cable. I suspect that it's a portable 2.5" drive, meaning you usually need just the USB cable to get it powered up, right? If that's the case, then a simple SATA-to-USB cable should help you get the HDD detected in your laptop. It's definitely a good idea to use a different USB cable and see if that will help you access your drive.

However, there's a chance that the HDD might be corrupted to some extend as well, so I'd advise you to test it with the hard drive manufacturer's brand-specific diagnostic tool to check up on the health and SMART status...
Welcome to the community, Hannah!

It seems like the enclosure of your external drive has most probably failed. One way you can solve the issue on your laptop would be to use a SATA-to-USB cable. I suspect that it's a portable 2.5" drive, meaning you usually need just the USB cable to get it powered up, right? If that's the case, then a simple SATA-to-USB cable should help you get the HDD detected in your laptop. It's definitely a good idea to use a different USB cable and see if that will help you access your drive.

However, there's a chance that the HDD might be corrupted to some extend as well, so I'd advise you to test it with the hard drive manufacturer's brand-specific diagnostic tool to check up on the health and SMART status, as soon as you get it recognized by the system. You should be able to find this utility on their official website, just make sure you run both the Short and the Long tests.

You can still turn to a PC repair service nearby and ask the guys there to troubleshoot this drive, instead of struggling with it yourself. If you decide that you really need the data from the drive, a professional data recovery company is your best bet on retrieving those files.

Keep me posted! Hope this helps.
SuperSoph_WD
 
Solution