Seagate hdd not working.

[technor1]

I bought a hard disk (seagate 2TB) 5 days ago which worked fine until yesterday. But when i plugged it to the windows machine , it shows up in the disk management, not initialized. When i try to initialize it says "fatal device hardware error". Diskpart detects but Cant wipe the device. It shows 0B used, 0B free space,
device online. Minitool data recovery stops while scanning the device. On Linux machine, it shows in the disk utility, just shows with no option to mount or format or edit partitions. It doesn't show up in Gparted. With dmesg it shows I/O error. I don't care the data on the hdd. Want to be formatted or hardwiped. Help

 

[RealBeast]

Run the SeaTools for Windows application to insure that the drive is physically intact.

You may need to try other USB ports, including those on the back panel.

What happens when you enter the diskpart clean command?

Did you always use it on a Windows machine? Or MAC/Linux?

 

[technor1]

Seatools doesn't detect the hdd. Diskpart clean doesn't work. And I have tried 12 ports in 3 windows machines and a Linux machines. Results are same.

 

[RealBeast]

Seatools doesn't detect the had

If it has always been a Windows drive, you may need to RMA the drive.

 

[technor1]

What do you mean by "always a windows drive ". I used it on a Linux machine.

 

[RealBeast]

Not used on a Linux or MAC machine, which would give it an unrecognizable partition.

Ah, I saw your update -- if you used it on Linux I would use Linux to repartition the drive and if you don't have a current Linux partition just use a Live drive like Mint on a USB stick.

 

[technor1]

Does using it on Linux machine voids warranty?

 

[RealBeast]

Does using it on Linux machine voids warranty?

Nope, you just may have a partition on it that Windows will not recognize or work with, although the drive could still have problems, you won't know until you attach it to a Linux build instead of Windows.

 

[technor1]

I have a linux machine. Even Linux just recognises, a drive unde /dev/sdb. But nautilus, gparted or fdisk don't find it. The disk utility shows the drive but gives no option to format edit or mount partitions. Dmesg command shows I/o error. Can i do anything with it?

 

[RealBeast]

Sure attach it, mount the drive and see if you can reformat it.

 

[technor1]

Sure attach it, mount the drive and see if you can reformat it.

It doesn't work

 

[RealBeast]

Then I think that it is time to RMA the drive.

 

[seagate_surfer]

It seems SeaTools for Windows is not recognizing the drive, but in the system you are still seeing it in some places. You can also try SeaTools for DOS, sometimes it is a little better at finding drives the Windows version can't.

If you do decide to look into potential RMA, you can find our Warranty Validation tool here, and you can also get in touch directly with Seagate Customer Support here as well.