Second Hard Drive Not Recognised

[PunkGuitarist]

Hi everyone!

I am a fairly IT literate person. Being an IT technician I have reasonably good know-how but this is becoming annoying...

I built a new system today - i5 4570k, 8gb 2133mhz, MSI z97 Gaming 5, 30gb SSD (boot) and 1tb HDD (storage). It is for a family member who needs it for work.

The system runs fine. The problem lies with the HDD, which is recognised by the BIOS but not in Disk Manager. It appears in Device Manager, but has no volumes or Manufacture. It is a Seagate drive and I have used SeaTools which too did not see the drive. I have replaced cables, changed all the appropriate BIOS settings, uninstalled and re-installed Windows and the drive itself but nothing has changed.

The SSD runs fine. I simply wonder how I can make Windows recognise the drive so that I can format it and get this job over with!

Thanks in advance!

 

[Emerald]

when drive powers up does it make any clicking noise?

since the BIOS detects the drive, have you tried the DOS version of the Seagate Tools?

 

[herrwizo]

Return the drive and get western digital. Seen this happen to a friend of mine, disk dead on arrival. Not the electronics, obviously, since bios can see it. But if disk manager cant see anything, that looks bad in my book.

 

[USAFRet]

Is it seen in Disk Management?
Right click on it. Activate, Format, give it a drive letter.

 

[PunkGuitarist]

Thanks for the fast responses!

The drive does not make any clicking noise. Device manager says it is working fine.

I will try the DOS version of SeaTools shortly and post results.

Failing that, I will also try the drive in my computer, which has the same setup but works.

 

[PunkGuitarist]

Tried SeaTools DOS, no luck. The drive was not recognised.

"No Drives Found"

 

[herrwizo]

Try disk in another computer. This is most likely a faulty disk, but just to be 100% sure.

 

[PunkGuitarist]

I tried the disk in my own PC, still not recognised. I'm suspecting a failure...

 

[herrwizo]

Yes, dead as a duck 🙁

 

[PunkGuitarist]

It's been a while since I published this post but here's the conclusive update:

I returned the hard drive stating the fact that I believed it to be faulty. Turned out it was. A replacement was shipped very quickly which worked as expected.

Thanks for the help!