Question Second monitor detected but not showing any image.

bbenediktssen

Reputable
May 6, 2017
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1
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Hello,

I just bought a new monitor and i am unable to connect it to my laptop, i have a Lenovo Yoga 910 running windows 10. The computer detects the monitor but i am unable to use it. I have already tried reinstalling the driver, disabling it etc. And i have already tried the Win+p and choosing duplicate or extend these displays with no luck.

In the device manager under Events i get an "Device not migrated error" but haven't found any solutions to that problem.

The monitor works if i boot the same laptop on linux ubuntu with no problems.
I know the HDMI cable works because i've tried it on a different screen with no issues.



Screenshot of display settings: https://ibb.co/nmjTzQf

Screenshot of intel graphics command center: https://ibb.co/9yYHqW0

Screenshot of the Events under device manager: https://ibb.co/wzDtLdt
Link to the monitor: https://acerrecertified.com/acer-nitro-vg0-27-widescreen-monitor-full-hd-1920x1080-16-9-165hz-2ms-gtg-ips-250-nit-vg270-sbmiipx/
 
Last edited:
Reactions: SabertoothTiger

bbenediktssen

Reputable
May 6, 2017
4
1
4,510
0
You mentioned reinstalling the driver, which driver would that be? Which version of Windows 10 are you on? You might want to also see which BIOS version your laptop is currently on.
I reinstalled the the recommended driver from windows for the monitor, and also tried downloading the correct driver for the monitor from the manufacturer website but windows wouldn't allow me to use that one because that had already "installed the best driver available for that device". I was on Windows 10 home but recently upgraded to Windows 10 Education because of school. I have already tried going into bios and changing settings from there but found no appropriate settings to change that would help with my problem but i am on BIOS verison:
"SMBIOSBIOSVersion
2JCN39WW"
OR Bios Version/Date: LENOVO 2JCN39WW, 5/31/2017 which is the latest bios update from the lenovo website for my laptop
 
Last edited:

hang-the-9

Titan
Moderator
I reinstalled the the recommended driver from windows for the monitor, and also tried downloading the correct driver for the monitor from the manufacturer website but windows wouldn't allow me to use that one because that had already "installed the best driver available for that device". I was on Windows 10 home but recently upgraded to Windows 10 Education because of school. I have already tried going into bios and changing settings from there but found no appropriate settings to change that would help with my problem but i am on BIOS verison:
"SMBIOSBIOSVersion
2JCN39WW"
OR Bios Version/Date: LENOVO 2JCN39WW, 5/31/2017 which is the latest bios update from the lenovo website for my laptop
You don't need drivers for the monitor, but for the video card in the computer. If you click on the second screen showing in your display options, does it show up as not enabled for use? I've had a few issues brought to me about second monitors not working where the second monitor was simple set to "do not use".
 

COLGeek

Cybernaut
Moderator
Hello,

I just bought a new monitor and i am unable to connect it to my laptop, i have a Lenovo Yoga 910 running windows 10. The computer detects the monitor but i am unable to use it. I have already tried reinstalling the driver, disabling it etc. And i have already tried the Win+p and choosing duplicate or extend these displays with no luck.

In the device manager under Events i get an "Device not migrated error" but haven't found any solutions to that problem.

The monitor works if i boot the same laptop on linux ubuntu with no problems.
I know the HDMI cable works because i've tried it on a different screen with no issues.



Screenshot of display settings: https://ibb.co/nmjTzQf

Screenshot of intel graphics command center: https://ibb.co/9yYHqW0

Screenshot of the Events under device manager: https://ibb.co/wzDtLdt
Link to the monitor: https://acerrecertified.com/acer-nitro-vg0-27-widescreen-monitor-full-hd-1920x1080-16-9-165hz-2ms-gtg-ips-250-nit-vg270-sbmiipx/
Have you cycled through your various display output settings on your laptop (usually a FN key that changes video output from internal only, external only, internal and external) to see if your system ever properly recognizes the external display?
 

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