secondary hard drive recognized in bios and device manager but not in disk management

twocrazyeyes

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Nov 25, 2015
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So i have an 850 EVO SSD as my boot drive and a WD black 1TB as a storage drive, my problem is that the HDD isnt usable. it is however recognized, here's a screenshot http://imgur.com/U6pkE1F, it shows up in device manager but not in disk management. ive tried swapping the cables, and SATA ports, also im pretty sure that its not dead because it isnt making any of those crazy noises i hear about. ive also tried installing windows 10 on the drive and it recognized it but said something about drivers (do hard drives need drivers? I just plugged in my SSD and it worked), but when i go to device manager and check for drivers it said the drive was up to date. Any help? and my mobo is an MSI H170A PC MATE
 
Welcome to the community, twocrazyeyes!

I'm sorry to hear about your detection issues with the WD Black drive! I'd suggest you to go to Disk Management again and click on 'Rescan Disks'. Hopefully, this will get the WD Black to pop up in the Disk list. Afterwards, you should be able to initialize it and then partition & format it from there.
Another way to do see if the HDD is properly detected by Windows would be to use DiskPart in the Command prompt line. Run CMD as administrator and type 'diskpart' > at the prompt type 'list disk'
If there has been any drivers prompt, you should check your motherboard manufacturer's website, find your model and download the latest SATA controller drivers. I'd also check if you have the latest BIOS firmware update. It should be listed there as well.

Another thing that could work would be to reset BIOS using one of the methods listed here: http://www.wikihow.com/Reset-Your-BIOS
This will get your BIOS settings back to factory defaults, so you'd need to reconfigure them.

Keep me posted. Hope this helps.
SuperSoph_WD
 

twocrazyeyes

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I've tried the disk rescan, diskpart in the CMD as administrator prompt, and i just downloaded and installed the latest drivers for the SATA controller, and i have already updated my bios to the latest firmware as well and still no luck
 
Hey there again, twocrazyeyes!

This seems very unfortunate! :( I'd advise you to try plugging the WD Black in another computer to see if it will get properly recognized there. If it doesn't, there might be something wrong with the HDD.
If that's the case, I'd strongly recommend you to get in touch with our customer support and send an RMA request, so that you'd get a replacement. Here you can read more about the warranty policy: http://products.wdc.com/support/kb.ashx?id=3s5nEN

WD Support Contacts: http://products.wdc.com/support/kb.ashx?id=tQZ2PZ

Hope it helps. Keep me posted with the WD Black's behavior in another system.
SuperSoph_WD
 

atrix396

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Could you try running Crystal Disk Info for me on the Western Digital drive for me and send me a link to that? I may be able to help out, or you could just get an RMA from WD :D
 

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