Question Secondary HDD disappears when installing games or downloading large files, reappears after sleep or restart

Jul 17, 2022
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Hello, I have two storage drives in my laptop. Main disk is KINGSTON SA400S37240G SSD and the other disk is Hitachi HTS547550A9E384 HDD. Hitachi disk is inserted in DVD rack via caddy. I have reinstalled Windows 10 and the drivers (including Intel RST) in main disk a day ago.

The problem is that whenever I download large files or try to install a game in secondary disk, that disk disappears. Intel Rapid Storage Technology removes the disk for some reason. The disk reappears after restarting my PC or waking it up. I have checked the health of both drives and they are healthy. I am not sure what's going on here.
 
I have checked the health of both drives and they are healthy.
So, that means you have the insight necessary to interpret all possible parameters of S.M.A.R.T. data of the hdd? I'd suggest you post it in the forum anyway, just in case other may either find something or can actual have a ground to tell you the hdd is in fact in good condition.

Only after that, it is reasonable to ask for different tests in order to locate a potential fault.
 
Jul 17, 2022
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So, that means you have the insight necessary to interpret all possible parameters of S.M.A.R.T. data of the hdd? I'd suggest you post it in the forum anyway, just in case other may either find something or can actual have a ground to tell you the hdd is in fact in good condition.

Only after that, it is reasonable to ask for different tests in order to locate a potential fault.
Code:
----------------------------------------------------------------------------
CrystalDiskInfo 8.17.3 (C) 2008-2022 hiyohiyo
                                Crystal Dew World: https://crystalmark.info/
----------------------------------------------------------------------------

    OS : Windows 10 Professional [10.0 Build 19044] (x64)
  Date : 2022/07/17 18:30:50

-- Controller Map ----------------------------------------------------------
 + Intel(R) 8 Series Chipset Family SATA AHCI Controller [ATA]
   - KINGSTON SA400S37240G
   - Hitachi HTS547550A9E384
 - Microsoft Storage Spaces Controller [SCSI]

-- Disk List ---------------------------------------------------------------
 (01) KINGSTON SA400S37240G : 240.0 GB [0/0/0, pd1] - ki
 (02) Hitachi HTS547550A9E384 : 500.1 GB [1/0/0, pd1]

----------------------------------------------------------------------------
 (01) KINGSTON SA400S37240G
----------------------------------------------------------------------------
           Model : KINGSTON SA400S37240G
        Firmware : S3E00101
   Serial Number : 50026B7685169E4C
       Disk Size : 240.0 GB (8.4/137.4/240.0/----)
     Buffer Size : Unknown
     Queue Depth : 32
    # of Sectors : 468862128
   Rotation Rate : ---- (SSD)
       Interface : Serial ATA
   Major Version : ACS-3
   Minor Version : ACS-3 Revision 4
   Transfer Mode : SATA/600 | SATA/600
  Power On Hours : 2232 hours
  Power On Count : 578 count
      Host Reads : 6631 GB
     Host Writes : 6357 GB
     NAND Writes : 5821 GB
     Temperature : 43 C (109 F)
   Health Status : Good (87 %)
        Features : S.M.A.R.T., APM, NCQ, TRIM
       APM Level : 0080h [ON]
       AAM Level : ----
    Drive Letter : C:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 __0 000000000064 Uncorrectable Errors
09 100 100 __0 0000000008B8 Power On Hours
0C 100 100 __0 000000000242 Power Cycles
94 100 100 __0 000000000000 Vendor Unique
95 100 100 __0 000000000000 Vendor Unique
A7 100 100 __0 000000000000 Vendor Unique
A8 100 100 __0 000000000001 SATA PHY Error Count
A9 100 100 __0 000000000000 Vendor Unique
AA 100 100 _10 000000000000 Bad Block Count
AC 100 100 __0 000000000000 Vendor Unique
AD 100 100 __0 000000000000 Erase Count
B5 100 100 __0 000000000000 Vendor Unique
B6 100 100 __0 000000000000 Vendor Unique
BB 100 100 __0 000000000000 Uncorrectable ECC Errors
C0 100 100 __0 00000000002F Vendor Specific
C2 _43 _68 __0 00140044002B Temperature
C4 100 100 __0 000000000000 Reallocation Events
C7 100 100 __0 000000000000 SATA CRC Error
DA 100 100 __0 000000000001 CRC Error Count
E7 _87 _87 __0 000000000057 SSD Wear Indicator
E9 100 100 __0 0000000016BD Lifetime Nand Writes
F1 100 100 __0 0000000018D5 Lifetime Writes from Host
F2 100 100 __0 0000000019E7 Lifetime Read from Host
F4 100 100 __0 000000000086 Average Erase Count
F5 100 100 __0 00000000009F Max Erase Count
F6 100 100 __0 00000001DEBB Total Erase Count

-- IDENTIFY_DEVICE ---------------------------------------------------------
        0    1    2    3    4    5    6    7    8    9
000: 0040 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 3530 3032 3642 3736 3835 3136 3945 3443 2020 2020
020: 0000 0000 0000 5333 4530 3031 3031 4B49 4E47 5354
030: 4F4E 2053 4134 3030 5333 3732 3430 4720 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8001 4000 2F00
050: 4000 0000 0000 0007 3FFF 0010 003F FC10 00FB 0101
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0D00
070: 0000 0000 0000 0000 0000 001F 850E 0006 004C 0044
080: 07F8 011B 746B 7409 4160 7469 B409 4160 407F 0003
090: 0003 0080 FFFE 0000 0000 0000 0000 0000 0000 0000
100: 44B0 1BF2 0000 0000 0000 0008 4000 0000 5002 6B76
110: 8516 9E4C 0000 0000 0000 0000 0000 0000 0000 401C
120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 0000
130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
140: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0001
170: 0000 0000 0000 0000 0000 0000 2020 2020 2020 2020
180: 2020 2020 2020 2020 2020 2020 2020 2020 2020 2020
190: 2020 2020 2020 2020 2020 2020 2020 2020 2020 2020
200: 2020 2020 2020 2020 2020 2020 0000 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 0001 0000 0000
220: 0000 0000 10FF 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0020 0020 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 8EA5

-- SMART_READ_DATA ---------------------------------------------------------
     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 01 32 00 64 64 64 00 00 00 00 00 00 09 32
010: 00 64 64 B8 08 00 00 00 00 00 0C 32 00 64 64 42
020: 02 00 00 00 00 00 94 00 00 64 64 00 00 00 00 00
030: 00 00 95 00 00 64 64 00 00 00 00 00 00 00 A7 00
040: 00 64 64 00 00 00 00 00 00 00 A8 12 00 64 64 01
050: 00 00 00 00 00 00 A9 00 00 64 64 00 00 00 00 00
060: 00 00 AA 00 00 64 64 00 00 00 00 00 00 00 AC 32
070: 00 64 64 00 00 00 00 00 00 00 AD 00 00 64 64 00
080: 00 00 00 00 00 00 B5 32 00 64 64 00 00 00 00 00
090: 00 00 B6 00 00 64 64 00 00 00 00 00 00 00 BB 32
0A0: 00 64 64 00 00 00 00 00 00 00 C0 12 00 64 64 2F
0B0: 00 00 00 00 00 00 C2 22 00 2B 44 2B 00 44 00 14
0C0: 00 00 C4 32 00 64 64 00 00 00 00 00 00 00 C7 32
0D0: 00 64 64 00 00 00 00 00 00 00 DA 32 00 64 64 01
0E0: 00 00 00 00 00 00 E7 00 00 57 57 57 00 00 00 00
0F0: 00 00 E9 32 00 64 64 BD 16 00 00 00 00 00 F1 32
100: 00 64 64 D5 18 00 00 00 00 00 F2 32 00 64 64 E7
110: 19 00 00 00 00 00 F4 00 00 64 64 86 00 00 00 00
120: 00 00 F5 00 00 64 64 9F 00 00 00 00 00 00 F6 00
130: 00 64 64 BB DE 01 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 78 00 00 11
170: 02 00 01 00 02 0A 00 00 00 00 00 00 00 00 00 00
180: 00 00 55 30 33 33 30 41 30 20 30 33 00 00 00 00
190: 53 4D 49 32 32 35 39 58 54 01 60 4B 31 00 40 00
1A0: 00 00 01 00 13 25 04 00 01 00 00 01 EA 00 C1 2F
1B0: 00 00 00 4A 47 53 30 30 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 02 01 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 34 72 00 00 6D 01 72 01
1E0: 23 01 BB DE 01 00 86 00 9F 00 40 00 4C 00 47 00
1F0: 2B 00 1E 02 B6 0D 00 00 6D 01 00 00 00 00 00 75

-- SMART_READ_THRESHOLD ----------------------------------------------------
     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 01 00 00 00 00 00 00 00 00 00 00 00 09 00
010: 00 00 00 00 00 00 00 00 00 00 0C 00 00 00 00 00
020: 00 00 00 00 00 00 94 00 00 00 00 00 00 00 00 00
030: 00 00 95 00 00 00 00 00 00 00 00 00 00 00 A7 00
040: 00 00 00 00 00 00 00 00 00 00 A8 00 00 00 00 00
050: 00 00 00 00 00 00 A9 00 00 00 00 00 00 00 00 00
060: 00 00 AA 0A 00 00 00 00 00 00 00 00 00 00 AC 00
070: 00 00 00 00 00 00 00 00 00 00 AD 00 00 00 00 00
080: 00 00 00 00 00 00 B5 00 00 00 00 00 00 00 00 00
090: 00 00 B6 00 00 00 00 00 00 00 00 00 00 00 BB 00
0A0: 00 00 00 00 00 00 00 00 00 00 C0 00 00 00 00 00
0B0: 00 00 00 00 00 00 C2 00 00 00 00 00 00 00 00 00
0C0: 00 00 C4 00 00 00 00 00 00 00 00 00 00 00 C7 00
0D0: 00 00 00 00 00 00 00 00 00 00 DA 00 00 00 00 00
0E0: 00 00 00 00 00 00 E7 00 00 00 00 00 00 00 00 00
0F0: 00 00 E9 00 00 00 00 00 00 00 00 00 00 00 F1 00
100: 00 00 00 00 00 00 00 00 00 00 F2 00 00 00 00 00
110: 00 00 00 00 00 00 F4 00 00 00 00 00 00 00 00 00
120: 00 00 F5 00 00 00 00 00 00 00 00 00 00 00 F6 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1C

----------------------------------------------------------------------------
 (02) Hitachi HTS547550A9E384
----------------------------------------------------------------------------
           Model : Hitachi HTS547550A9E384
        Firmware : JE3OA50B
   Serial Number : J2150050FSJS2D
       Disk Size : 500.1 GB (8.4/137.4/500.1/----)
     Buffer Size : 8192 KB
     Queue Depth : 32
    # of Sectors : 976773168
   Rotation Rate : 5400 RPM
       Interface : Serial ATA
   Major Version : ATA8-ACS
   Minor Version : ATA8-ACS version 6
   Transfer Mode : ---- | SATA/300
  Power On Hours : 8185 hours
  Power On Count : 3877 count
     Temperature : 39 C (102 F)
   Health Status : Good
        Features : S.M.A.R.T., APM, NCQ
       APM Level : 4080h [ON]
       AAM Level : ----
    Drive Letter : D:

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 _62 000000000000 Read Error Rate
02 100 100 _40 000000000000 Throughput Performance
03 182 182 _33 001200000001 Spin-Up Time
04 _98 _98 __0 000000000F69 Start/Stop Count
05 100 100 __5 000000000000 Reallocated Sectors Count
07 100 100 _67 000000000000 Seek Error Rate
08 100 100 _40 000000000000 Seek Time Performance
09 _82 _82 __0 000000001FF9 Power-On Hours
0A 100 100 _60 000000000000 Spin Retry Count
0C _98 _98 __0 000000000F25 Power Cycle Count
BF 100 100 __0 000000000000 G-Sense Error Rate
C0 100 100 __0 000000000048 Power-off Retract Count
C1 _94 _94 __0 000000010DCD Load/Unload Cycle Count
C2 153 153 __0 002C00060027 Temperature
C4 100 100 __0 000000000000 Reallocation Event Count
C5 100 100 __0 000000000000 Current Pending Sector Count
C6 100 100 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000002374 UltraDMA CRC Error Count
DF 100 100 __0 000000000000 Load/Unload Retry Count

-- IDENTIFY_DEVICE ---------------------------------------------------------
        0    1    2    3    4    5    6    7    8    9
000: 045A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2020 4A32 3135 3030 3530 4653 4A53 3244
020: 0003 4000 0004 4A45 334F 4135 3042 4869 7461 6368
030: 6920 4854 5335 3437 3535 3041 3945 3338 3420 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0100
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 1706 0000 005E 0044
080: 01FC 0028 746B 7D69 6123 7469 BC49 6123 407F 0045
090: 0046 4080 FFFE 0000 0000 0000 0000 0000 0000 0000
100: 6030 3A38 0000 0000 0000 0000 0000 826C 5000 CCA6
110: 3BF4 F9E7 0000 0000 0000 0000 0000 0000 0000 4018
120: 4018 0000 0000 0000 0000 0000 0000 0000 0021 000B
130: 0000 0000 2082 1CF1 FA00 0000 4000 0400 0108 0000
140: 0000 0706 0608 0606 0000 0000 0000 0000 0000 0000
150: 0000 0000 3353 4435 0000 2903 0000 5DAD 2518 8000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0003 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 003D 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 1518 0000 0000
220: 0000 0000 101F 0021 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 03E0 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 C2A5

-- SMART_READ_DATA ---------------------------------------------------------
     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 0B 00 64 64 00 00 00 00 00 00 00 02 05
010: 00 64 64 00 00 00 00 00 00 00 03 07 00 B6 B6 01
020: 00 00 00 12 00 00 04 12 00 62 62 69 0F 00 00 00
030: 00 00 05 33 00 64 64 00 00 00 00 00 00 00 07 0B
040: 00 64 64 00 00 00 00 00 00 00 08 05 00 64 64 00
050: 00 00 00 00 00 00 09 12 00 52 52 F9 1F 00 00 00
060: 00 00 0A 13 00 64 64 00 00 00 00 00 00 00 0C 32
070: 00 62 62 25 0F 00 00 00 00 00 BF 0A 00 64 64 00
080: 00 00 00 00 00 00 C0 32 00 64 64 48 00 00 00 00
090: 00 00 C1 12 00 5E 5E CD 0D 01 00 00 00 00 C2 02
0A0: 00 99 99 27 00 06 00 2C 00 00 C4 32 00 64 64 00
0B0: 00 00 00 00 00 00 C5 22 00 64 64 00 00 00 00 00
0C0: 00 00 C6 08 00 64 64 00 00 00 00 00 00 00 C7 0A
0D0: 00 C8 C8 74 23 00 00 00 00 00 DF 0A 00 64 64 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 2D 00 01 5B
170: 03 00 01 00 02 8B 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 BF

-- SMART_READ_THRESHOLD ----------------------------------------------------
     +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 3E 00 00 00 00 00 00 00 00 00 00 02 28
010: 00 00 00 00 00 00 00 00 00 00 03 21 00 00 00 00
020: 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00 00
030: 00 00 05 05 00 00 00 00 00 00 00 00 00 00 07 43
040: 00 00 00 00 00 00 00 00 00 00 08 28 00 00 00 00
050: 00 00 00 00 00 00 09 00 00 00 00 00 00 00 00 00
060: 00 00 0A 3C 00 00 00 00 00 00 00 00 00 00 0C 00
070: 00 00 00 00 00 00 00 00 00 00 BF 00 00 00 00 00
080: 00 00 00 00 00 00 C0 00 00 00 00 00 00 00 00 00
090: 00 00 C1 00 00 00 00 00 00 00 00 00 00 00 C2 00
0A0: 00 00 00 00 00 00 00 00 00 00 C4 00 00 00 00 00
0B0: 00 00 00 00 00 00 C5 00 00 00 00 00 00 00 00 00
0C0: 00 00 C6 00 00 00 00 00 00 00 00 00 00 00 C7 00
0D0: 00 00 00 00 00 00 00 00 00 00 DF 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 89
 
The UltraDMA CRC Error Count is counting 9076.

According to another forum (link), it says:
Basically CRC errors are caused by bad sectors or because the drive is not communicating with the computer. CRC tests the data pattern that's on the disk and looks for "illegal" patterns, meaning that the data has been corrupted. There's several reasons this could happen and those include both physical errors (bad sectors) and logical errors (like a power outage that scrambled things).
Therefore, check that both data and power cables are properly connected, if that doesn't help then try to replace the cables, if still doesn't help then move to another sata port.
 
Jul 17, 2022
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0
10
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The UltraDMA CRC Error Count is counting 9076.

According to another forum (link), it says:


Therefore, check that both data and power cables are properly connected, if that doesn't help then try to replace the cables, if still doesn't help then move to another sata port.
I have checked everything and reconnected the HDD and the caddy. Let's see if it will work this time.
 

hang-the-9

Titan
Moderator
Mar 25, 2010
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Hello, I have two storage drives in my laptop. Main disk is KINGSTON SA400S37240G SSD and the other disk is Hitachi HTS547550A9E384 HDD. Hitachi disk is inserted in DVD rack via caddy. I have reinstalled Windows 10 and the drivers (including Intel RST) in main disk a day ago.

The problem is that whenever I download large files or try to install a game in secondary disk, that disk disappears. Intel Rapid Storage Technology removes the disk for some reason. The disk reappears after restarting my PC or waking it up. I have checked the health of both drives and they are healthy. I am not sure what's going on here.
Issue is almost certainly caused by the fact you are using a DVD bay adapter with that drive. Those adapters can act up at times since the laptop is not expecting a hard drive device there. Try using a different model caddy there or read through the support for that caddy you have to see if there is anything they have about a similar issue.
 

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