Question Sennheiser dongle BTD 800 USB

[Impala640]

So I got some headphones and they came with a dongle to hook them up to my PC so I did just that and the sound quality was super bad but on my sisters laptop it was amazing and on my pc with a audio jack it was the same as on my sisters laptop amazing. and it is also amazing on bluetooth but the sound sucks on my pc with the dongle they are Sennheiser MB 600 MS. Ive been trying to fix it for 4 hours and cant can someone please help me

 

[COLGeek]

Are you plugging the dongle into a front panel USB port or to a USB port connected directly to your motherboard (back panel)? If front panel, try using one on the rear.

 

[Impala640]

Are you plugging the dongle into a front panel USB port or to a USB port connected directly to your motherboard (back panel)? If front panel, try using one on the rear.

I've tried every single USB port on my pc and I have the Asus m5a78l-m USB3/PLUS

 

[COLGeek]

What version of Windows are you running?

 

[Impala640]

What version of Windows are you running?

1903 also the laptop was running windows 7

 

[COLGeek]

1903 also the laptop was running windows 7

Try installing the latest AMD chipset drivers to see if that helps.

https://www.amd.com/en/support/chipsets/amd-7-series-chipsets/760g

 

[Impala640]

Try installing the latest AMD chipset drivers to see if that helps.

https://www.amd.com/en/support/chipsets/amd-7-series-chipsets/760g

The only other one says its optional

 

[COLGeek]

The only other one says its optional

What says optional? Did you download the file and attempt to install it?

This:

https://www2.ati.com/drivers/amd-chipset-drivers_18.10_0830.exe

 

[Impala640]

What says optional? Did you download the file and attempt to install it?

This:

https://www2.ati.com/drivers/amd-chipset-drivers_18.10_0830.exe

well i checked by going to my radeon and checking for updates

 

[COLGeek]

That was probably for the graphics/video drivers. You can install that (or not) after updating the chipset drivers.

 

[Impala640]

That was probably for the graphics/video drivers. You can install that (or not) after updating the chipset drivers.

It could be because I am not using a native audio driver cuz my mobo is made for windows 7

 

[COLGeek]

The Windows audio driver should be fine. Did you update (includes USB drivers) the chipset drivers?

 

[Impala640]

The Windows audio driver should be fine. Did you update (includes USB drivers) the chipset drivers?

the things on the bios page are either 404 or they give me a bunch of crap with random symbols

 

[COLGeek]

What BIOS page?

Go to amd.com

Click on Drivers & Support

Select Chipsets

Select AMD 7 Series Chipset

Select 760G, click Submit

Select your OS

Easy

 

[Impala640]

What BIOS page?

Go to amd.com

Click on Drivers & Support

Select Chipsets

Select AMD 7 Series Chipset

Select your OS

Easy

arnt they for my mobo?

 

[COLGeek]

arnt they for my mobo?

Yes. The intent is to update the motherboard chipset drivers (includes USB drivers). This could resolve your dongle issue.

 

[Impala640]

Yes. The intent is to update the motherboard chipset drivers (includes USB drivers). This could resolve your dongle issue.

alright i am downloading the chipset driver now for my AM3+ CPU

 

[Impala640]

Yes. The intent is to update the motherboard chipset drivers (includes USB drivers). This could resolve your dongle issue.

sorry didnt work

 

[COLGeek]

sorry didnt work

Didn't work as improve the dongle sound quality -or- the chipset drivers failed to install properly?

 

[Impala640]

Didn't work as improve the dongle sound quality -or- the chipset drivers failed to install properly?

it didn't change the quality of the sound and also right now i am mostly sure that it is related to the mobo

 

[COLGeek]

Not sure how you are making that assumption. The dongle is a USB 2.0 device and even your AM3+ rig can handle the bandwidth of it.

How many USB devices do you attached to your PC?

 

[Impala640]

Not sure how you are making that assumption. The dongle is a USB 2.0 device and even your AM3+ rig can handle the bandwidth of it.

How many USB devices do you attached to your PC?

I have 2 one for mouse 1 and 1 for keyboard

 

[Impala640]

What I think is happening is the MOBO is not using the native drivers it was made for so it is not working

 

[COLGeek]

You have two different USB controllers in that system. Asmedia and AMD. They use different drivers and ports. The AMD drivers and associated ports would be the preferred ones to use for this dongle.

 

[Impala640]

You have two different USB controllers in that system. Asmedia and AMD. They use different drivers and ports. The AMD drivers and associated ports would be the preferred ones to use for this dongle.

how do i determine what one is which