Serious and sporadic network issues

[Schwev]

Hello. I have been experiencing very, very annoying problems with my new computer's internet connection and it seems to be increasingly worse. At first, it started with browsing and streaming only. This meant having to refresh the page constantly to get things going again. However, I now not only get download speeds of 50 kb/s or less, but I am constantly disconnecting from all of my favorite online games. I know for a fact that this is exclusively happening with my PC as the tablet, laptop and phones in the house are having no internet problems whatsoever. I have tried using a PCI network card to see if a wireless connection would make any difference and all that does is send my ping into the 500's. Now that my ISP has told me I'm "on my own" I'm stuck troubleshooting on my own and I have run out of ideas. I'm supposed to be hitting 25mb/s or more and I'm getting 50kb/s...

Here are my PC specs:

OS - Windows 10 Pro
MoBo - ASUS Z97-A
CPU - Intel i5 4690K @ 3.5 GHz (OC'd to 4.7GHz)
RAM - 8GB DDR3 x2
GPU - GeForce GTX 970 4GB

P.S. I'd give you guys a speed test report too but I can't even get through one without it freezing.

Thanks for your time.

 

[hang-the-9]

If it's on only happening this one system and you already changed connection cables and ports, look for a firmware update for the router, look for newer drivers for your network card. If this is a recent issue, check for a restore point to a time before the issue started and restore system to that time, see how it runs. Re-installing Windows is also an option, if that does not work, you are looking at a hardware issue somewhere.

 

[Schwev]

If it's on only happening this one system and you already changed connection cables and ports, look for a firmware update for the router, look for newer drivers for your network card. If this is a recent issue, check for a restore point to a time before the issue started and restore system to that time, see how it runs. Re-installing Windows is also an option, if that does not work, you are looking at a hardware issue somewhere.

Thank you so much for your feedback. I tried all of those things, including reinstalling windows 10. I don't know about updating firmware on the router though as the router belongs to my ISP. My network card is no longer installed in my PC as it was not helping the situation. I am now chugging along with the wired connection. Also, it seems like the internet went into "next-level terrible" WHEN I decided to mess around with that network card. But it could just be a coincidence... I don't know.

P.S. I don't know if this helps, but here are my ping statistics with my wired connection:

Ping statistics for fe80::2276:ff:fef8:f0%3:
Packets: Sent = 50, Received = 46, Lost = 4 (8% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 12ms, Average = 2ms

 

[DeadlyDays]

IF OTHER DEVICES CONNECT WITHOUT PROBLEMS

Go to Asus Website and go to the support page for your motherboard and download and install the latest drivers for your operating system.(or download them from another machine and user usb stick to transfer onto your machine to install)

If other devices have same problem, call your ISP and tell them all your devices have issue with their router

Was your initial connection wireless or wired that you had the issue. I was assuming wired. And by chugging along on wired connection do you mean that the wired connection works fine.

If other wireless devices are fine, and wireless only was bad for your connection across 2 pieces of wireless hardware. then it is probably a location issue, you have bad wireless connection either due to signal loss or interference.

 

[hang-the-9]

If it's on only happening this one system and you already changed connection cables and ports, look for a firmware update for the router, look for newer drivers for your network card. If this is a recent issue, check for a restore point to a time before the issue started and restore system to that time, see how it runs. Re-installing Windows is also an option, if that does not work, you are looking at a hardware issue somewhere.

Thank you so much for your feedback. I tried all of those things, including reinstalling windows 10. I don't know about updating firmware on the router though as the router belongs to my ISP. My network card is no longer installed in my PC as it was not helping the situation. I am now chugging along with the wired connection. Also, it seems like the internet went into "next-level terrible" WHEN I decided to mess around with that network card. But it could just be a coincidence... I don't know.

P.S. I don't know if this helps, but here are my ping statistics with my wired connection:

Ping statistics for fe80::2276:ff:fef8:f0%3:
Packets: Sent = 50, Received = 46, Lost = 4 (8% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 12ms, Average = 2ms

There should not be that many lost packets, change the network cord and try a different port on the router.

What are you pinging? Why is it IPv6 and not 4? That may be your issue, IPv6 is not really use anywhere.

 

[Schwev]

IF OTHER DEVICES CONNECT WITHOUT PROBLEMS

Go to Asus Website and go to the support page for your motherboard and download and install the latest drivers for your operating system.(or download them from another machine and user usb stick to transfer onto your machine to install)

If other devices have same problem, call your ISP and tell them all your devices have issue with their router

Was your initial connection wireless or wired that you had the issue. I was assuming wired. And by chugging along on wired connection do you mean that the wired connection works fine.

If other wireless devices are fine, and wireless only was bad for your connection across 2 pieces of wireless hardware. then it is probably a location issue, you have bad wireless connection either due to signal loss or interference.

Updating all of the MoBo and network drivers was one of the first things I did when I decided to try and fix this problem, and they're all up to date. My ISP has told me that because my PC is the only device that is having problems, that it is the PC's fault and not theirs. They couldn't help me anyway because they really didn't know anymore than I do. The initial connection was wired. The only difference I had with the network card (when I had it in) was the lousy ping. So I am back to using the ethernet cable as my connection-- and it's still as bad as can be.

 

[Schwev]

If it's on only happening this one system and you already changed connection cables and ports, look for a firmware update for the router, look for newer drivers for your network card. If this is a recent issue, check for a restore point to a time before the issue started and restore system to that time, see how it runs. Re-installing Windows is also an option, if that does not work, you are looking at a hardware issue somewhere.

Thank you so much for your feedback. I tried all of those things, including reinstalling windows 10. I don't know about updating firmware on the router though as the router belongs to my ISP. My network card is no longer installed in my PC as it was not helping the situation. I am now chugging along with the wired connection. Also, it seems like the internet went into "next-level terrible" WHEN I decided to mess around with that network card. But it could just be a coincidence... I don't know.

P.S. I don't know if this helps, but here are my ping statistics with my wired connection:

Ping statistics for fe80::2276:ff:fef8:f0%3:
Packets: Sent = 50, Received = 46, Lost = 4 (8% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 12ms, Average = 2ms

There should not be that many lost packets, change the network cord and try a different port on the router.

What are you pinging? Why is it IPv6 and not 4? That may be your issue, IPv6 is not really use anywhere.

I manually disabled IPv6 and did before-and after speedtests to show the difference. Here they are:

Before: http://www.dslreports.com/speedtest/4004394

After: http://www.dslreports.com/speedtest/4004484

Also, I have tried all of the router ports and multiple cables and it doesn't make a difference.

 

[DeadlyDays]

ping 127.0.0.1
Paste the summary
ping the routers ipv4 address
paste the summary

paste the ipconfig result for your Ethernet connection

Then set a static IPv4 address locally and retry.

 

[Schwev]

ping 127.0.0.1
Paste the summary
ping the routers ipv4 address
paste the summary

paste the ipconfig result for your Ethernet connection

Then set a static IPv4 address locally and retry.

IP Ping:
Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Router IPv4 Ping:
Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms
ipconfig summary:
Windows IP Configuration


Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : telus
IPv4 Address. . . . . . . . . . . : 192.168.1.74
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254

Tunnel adapter isatap.telus:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : telus

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:181d:3bcf:3f57:feb5
Link-local IPv6 Address . . . . . : fe80::181d:3bcf:3f57:feb5%2
Default Gateway . . . . . . . . . : ::

 

[DeadlyDays]

how did you disable the ipv6 connection, are you sure its disabled?

 

[Schwev]

how did you disable the ipv6 connection, are you sure its disabled?

I went into network connections -> ethernet -> properties -> unchecked "internet protocol version 6 (TCP/IPv6)"

 

[DeadlyDays]

restart the computer to ensure? I will think on this more

 

[Schwev]

I double-checked for you. IPv6 is absolutely disabled. Restarted my PC too.

P.S. I greatly appreciate your help in trying to get to the bottom of this bizarre problem.

 

[DeadlyDays]

ping 8.8.8.8 and google.com post results
can you do about 10 packets instead of the 4 on these since I am assuming packetloss here?
then try another speedtest
if speedtest bad, verify speedtest on tablet is good.
I typically use the charter speedtest as no ads
You said you reinstalled windows 10, fresh install? and you already loaded the recommended drivers...So couldn't be a proxy issue because a fresh copy wouldn't have one set...Nothing else is hogging bandwidth because tablet has good speedtest, you already tried swapping the Ethernet cable with a good one and connecting to a different Ethernet port.

Maybe give the brand and model number of the router

 

[Schwev]

ping 8.8.8.8 and google.com post results
can you do about 10 packets instead of the 4 on these since I am assuming packetloss here?
then try another speedtest
if speedtest bad, verify speedtest on tablet is good.
I typically use the charter speedtest as no ads
You said you reinstalled windows 10, fresh install? and you already loaded the recommended drivers...So couldn't be a proxy issue because a fresh copy wouldn't have one set...Nothing else is hogging bandwidth because tablet has good speedtest, you already tried swapping the Ethernet cable with a good one and connecting to a different Ethernet port.

Maybe give the brand and model number of the router

Okay, here goes.

Google ping:

Pinging google.com [209.52.189.104] with 32 bytes of data:
Reply from 209.52.189.104: bytes=32 time=6ms TTL=61
Reply from 209.52.189.104: bytes=32 time=6ms TTL=61
Request timed out.
Reply from 209.52.189.104: bytes=32 time=6ms TTL=61

Ping statistics for 209.52.189.104:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 6ms, Average = 6ms

8.8.8.8 ping:

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=8ms TTL=57
Reply from 8.8.8.8: bytes=32 time=18ms TTL=57
Reply from 8.8.8.8: bytes=32 time=8ms TTL=57
Reply from 8.8.8.8: bytes=32 time=9ms TTL=57

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 18ms, Average = 10ms

Network hardware info:

Modem model # TER-HCNA2
Router model # DGS-1005G

Charter Speedtest on the PC:

Last Result:
Download Speed: 1.9 Mbps (0.24 MB/sec transfer rate)
Upload Speed: 5.66 Mbps (0.71 MB/sec transfer rate)

5/25/2016, 3:35:50 PM

Speedtest on the iPad:

Download Speed: 10.47mb/s
Upload Speed : 6.35mb/s
Ping: 5ms

 

[DeadlyDays]

The D-Link is an unmanaged switch yes? can you take that out of the equation and plug the computer directly into the Motorola

D-Link isn't the router. The Motorola should be acting as both the "modem" and router for I assume Uverse? The D-Link complications the physical topology and could be introducing issues. Since there are 2 cables in play, one to the d-link and another to the Motorola, either could be bad. The wireless devices would be connecting directly to the Motorola, so the difference in the connection is the D-Link. Anything connected to the D-Link besides the PC could also be introducing issues into the connection, or the D-Link itself could be causing the issue.

 

[Schwev]

The D-Link is an unmanaged switch yes? can you take that out of the equation and plug the computer directly into the Motorola

D-Link isn't the router. The Motorola should be acting as both the "modem" and router for I assume Uverse? The D-Link complications the physical topology and could be introducing issues. Since there are 2 cables in play, one to the d-link and another to the Motorola, either could be bad. The wireless devices would be connecting directly to the Motorola, so the difference in the connection is the D-Link. Anything connected to the D-Link besides the PC could also be introducing issues into the connection, or the D-Link itself could be causing the issue.

The Motorola, I would say, is a modem and a modem only. It only has one ethernet port in it, and that port is used to connect to the d-link router. Both the router and modem were provided by my ISP.
I tried bypassing my d-link router and connecting the ethernet cable directly to the modem and my speedtest results were still the same.

 

[DeadlyDays]

the model number you wrote is for an unmanaged switch from dlink. All it does is give you ports, nothing else. All other functionality would have to be provided by the Motorola or some other device.

I'm suspecting an issue with your motherboard then.

EDIT
Have you checked the laptop via the same wired connection your PC is using? because that would show us that the issue is 100% with your computer.

Since you say you did a new fresh W10 build, not the operating system. So it is either the motherboard, or the drivers from Asus. It is possible there are bugs with the Asus firmware or the current drivers they have available for the motherboard.

A google search for your motherboard model followed by "network issues" show a lot of Ethernet issues for the motherboard. You may need to contact asus support, check to see if there are good Ethernet drivers or firmware anywhere that fix the issue, or see if you can get a replacement board under warranty/RMA