Question Server drop outs.

Jan 21, 2020
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I had internet problems month ago and it was fixed. Now the problem came back.
I called my ISP multiple times and they say they cant see any problem at my connection or anything.
But the problem is still here.


When im at some game , or doing anything. It randomly drops out. The internet stops for a 4,5 seconds, then it comes back for 4,5 seconds.
U wouldnt believe how annoying this is at online gaming.

My speed of the internet is stable I have no other problems.
I checked the router to see if its the problem and replaced it with another one, still problem persists.

If someone knows how to help, please.
 

Ralston18

Titan
Moderator
Your ISP only checks up to your modem (or modem/router).

More network information needed: make and models (modem, router, switches, connectivity being used (wired, wireless), network adapters, powerline adapters, etc.

And only your computer is affected - correct?

Start by checking all wires and connections. Look for signs of damage, loose connectors, etc..

Any splitters (aka filters)? They can easily go bad and start causing problems.

Swap out cables wherever possible known working cables.

Key is to narrow down the possibilities.
 
Jan 21, 2020
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I have one switch router in the other room. Turned it off to see if a problem would appear again and it is. So the problem is not in that

Not only my computer, whole network.

Connectors are fine its a brand new modem/router

No damage on any wire.


And I don't know what splitters mean, I'm sorry u gonna have to detail it :D
 
Last edited:
Jan 21, 2020
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Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Hamza>ping google.com -t

Pinging google.com [172.217.17.174] with 32 bytes of data:
Reply from 172.217.17.174: bytes=32 time=88ms TTL=55
Reply from 172.217.17.174: bytes=32 time=69ms TTL=55
Reply from 172.217.17.174: bytes=32 time=71ms TTL=55
Reply from 172.217.17.174: bytes=32 time=81ms TTL=55
Reply from 172.217.17.174: bytes=32 time=97ms TTL=55
Reply from 172.217.17.174: bytes=32 time=53ms TTL=55
Reply from 172.217.17.174: bytes=32 time=81ms TTL=55
Reply from 172.217.17.174: bytes=32 time=132ms TTL=55
Reply from 172.217.17.174: bytes=32 time=77ms TTL=55
Reply from 172.217.17.174: bytes=32 time=85ms TTL=55
Reply from 172.217.17.174: bytes=32 time=70ms TTL=55
Reply from 172.217.17.174: bytes=32 time=60ms TTL=55
Reply from 172.217.17.174: bytes=32 time=87ms TTL=55
Reply from 172.217.17.174: bytes=32 time=57ms TTL=55
Reply from 172.217.17.174: bytes=32 time=92ms TTL=55
Reply from 172.217.17.174: bytes=32 time=45ms TTL=55
Reply from 172.217.17.174: bytes=32 time=75ms TTL=55
Reply from 172.217.17.174: bytes=32 time=51ms TTL=55
Reply from 172.217.17.174: bytes=32 time=91ms TTL=55
Reply from 172.217.17.174: bytes=32 time=138ms TTL=55
Reply from 172.217.17.174: bytes=32 time=57ms TTL=55
Reply from 172.217.17.174: bytes=32 time=84ms TTL=55
Reply from 172.217.17.174: bytes=32 time=53ms TTL=55
Reply from 172.217.17.174: bytes=32 time=71ms TTL=55
Reply from 172.217.17.174: bytes=32 time=70ms TTL=55
Reply from 172.217.17.174: bytes=32 time=49ms TTL=55
Reply from 172.217.17.174: bytes=32 time=62ms TTL=55
Reply from 172.217.17.174: bytes=32 time=147ms TTL=55
Reply from 172.217.17.174: bytes=32 time=63ms TTL=55
Reply from 172.217.17.174: bytes=32 time=74ms TTL=55
Reply from 172.217.17.174: bytes=32 time=65ms TTL=55
Reply from 172.217.17.174: bytes=32 time=70ms TTL=55
Reply from 172.217.17.174: bytes=32 time=75ms TTL=55
Reply from 172.217.17.174: bytes=32 time=100ms TTL=55
Reply from 172.217.17.174: bytes=32 time=69ms TTL=55
Reply from 172.217.17.174: bytes=32 time=108ms TTL=55
Reply from 172.217.17.174: bytes=32 time=133ms TTL=55
Reply from 172.217.17.174: bytes=32 time=86ms TTL=55
Reply from 172.217.17.174: bytes=32 time=60ms TTL=55
Reply from 172.217.17.174: bytes=32 time=47ms TTL=55
Reply from 172.217.17.174: bytes=32 time=81ms TTL=55
Reply from 172.217.17.174: bytes=32 time=56ms TTL=55
Reply from 172.217.17.174: bytes=32 time=61ms TTL=55
Reply from 172.217.17.174: bytes=32 time=60ms TTL=55
Reply from 172.217.17.174: bytes=32 time=77ms TTL=55
Reply from 172.217.17.174: bytes=32 time=67ms TTL=55
Reply from 172.217.17.174: bytes=32 time=55ms TTL=55
Reply from 172.217.17.174: bytes=32 time=87ms TTL=55
Reply from 172.217.17.174: bytes=32 time=67ms TTL=55
Reply from 172.217.17.174: bytes=32 time=71ms TTL=55
Reply from 172.217.17.174: bytes=32 time=119ms TTL=55
Reply from 172.217.17.174: bytes=32 time=64ms TTL=55
Reply from 172.217.17.174: bytes=32 time=53ms TTL=55
Reply from 172.217.17.174: bytes=32 time=74ms TTL=55
Reply from 172.217.17.174: bytes=32 time=77ms TTL=55
Reply from 172.217.17.174: bytes=32 time=96ms TTL=55
Reply from 172.217.17.174: bytes=32 time=73ms TTL=55
Reply from 172.217.17.174: bytes=32 time=62ms TTL=55
Reply from 172.217.17.174: bytes=32 time=77ms TTL=55
Reply from 172.217.17.174: bytes=32 time=56ms TTL=55
Reply from 172.217.17.174: bytes=32 time=98ms TTL=55
Reply from 172.217.17.174: bytes=32 time=66ms TTL=55
Reply from 172.217.17.174: bytes=32 time=58ms TTL=55
Reply from 172.217.17.174: bytes=32 time=150ms TTL=55
Reply from 172.217.17.174: bytes=32 time=80ms TTL=55
Reply from 172.217.17.174: bytes=32 time=50ms TTL=55
Reply from 172.217.17.174: bytes=32 time=58ms TTL=55
Reply from 172.217.17.174: bytes=32 time=204ms TTL=55
Reply from 172.217.17.174: bytes=32 time=93ms TTL=55
Reply from 172.217.17.174: bytes=32 time=64ms TTL=55
Reply from 172.217.17.174: bytes=32 time=91ms TTL=55
Reply from 172.217.17.174: bytes=32 time=50ms TTL=55
Reply from 172.217.17.174: bytes=32 time=71ms TTL=55
Reply from 172.217.17.174: bytes=32 time=146ms TTL=55
Reply from 172.217.17.174: bytes=32 time=76ms TTL=55
Reply from 172.217.17.174: bytes=32 time=99ms TTL=55
Reply from 172.217.17.174: bytes=32 time=74ms TTL=55
Reply from 172.217.17.174: bytes=32 time=60ms TTL=55
Reply from 172.217.17.174: bytes=32 time=93ms TTL=55
Reply from 172.217.17.174: bytes=32 time=59ms TTL=55
Reply from 172.217.17.174: bytes=32 time=76ms TTL=55
Reply from 172.217.17.174: bytes=32 time=63ms TTL=55
Reply from 172.217.17.174: bytes=32 time=103ms TTL=55
Reply from 172.217.17.174: bytes=32 time=84ms TTL=55
Reply from 172.217.17.174: bytes=32 time=92ms TTL=55
Reply from 172.217.17.174: bytes=32 time=45ms TTL=55
Reply from 172.217.17.174: bytes=32 time=72ms TTL=55
Reply from 172.217.17.174: bytes=32 time=77ms TTL=55
Reply from 172.217.17.174: bytes=32 time=146ms TTL=55
Reply from 172.217.17.174: bytes=32 time=73ms TTL=55
Reply from 172.217.17.174: bytes=32 time=78ms TTL=55
Reply from 172.217.17.174: bytes=32 time=89ms TTL=55
Reply from 172.217.17.174: bytes=32 time=66ms TTL=55
Reply from 172.217.17.174: bytes=32 time=85ms TTL=55
Reply from 172.217.17.174: bytes=32 time=52ms TTL=55
Reply from 172.217.17.174: bytes=32 time=69ms TTL=55
Reply from 172.217.17.174: bytes=32 time=71ms TTL=55
Reply from 172.217.17.174: bytes=32 time=70ms TTL=55
Reply from 172.217.17.174: bytes=32 time=79ms TTL=55
Reply from 172.217.17.174: bytes=32 time=105ms TTL=55
Reply from 172.217.17.174: bytes=32 time=45ms TTL=55
Reply from 172.217.17.174: bytes=32 time=42ms TTL=55
Reply from 172.217.17.174: bytes=32 time=66ms TTL=55
Reply from 172.217.17.174: bytes=32 time=104ms TTL=55
Reply from 172.217.17.174: bytes=32 time=111ms TTL=55
Reply from 172.217.17.174: bytes=32 time=51ms TTL=55
Reply from 172.217.17.174: bytes=32 time=96ms TTL=55
Reply from 172.217.17.174: bytes=32 time=43ms TTL=55
Reply from 172.217.17.174: bytes=32 time=70ms TTL=55
Reply from 172.217.17.174: bytes=32 time=58ms TTL=55
Reply from 172.217.17.174: bytes=32 time=57ms TTL=55
Reply from 172.217.17.174: bytes=32 time=50ms TTL=55
Reply from 172.217.17.174: bytes=32 time=101ms TTL=55
Reply from 172.217.17.174: bytes=32 time=61ms TTL=55
Reply from 172.217.17.174: bytes=32 time=60ms TTL=55
Reply from 172.217.17.174: bytes=32 time=61ms TTL=55
Reply from 172.217.17.174: bytes=32 time=62ms TTL=55
Reply from 172.217.17.174: bytes=32 time=82ms TTL=55
Reply from 172.217.17.174: bytes=32 time=49ms TTL=55
Reply from 172.217.17.174: bytes=32 time=65ms TTL=55
Reply from 172.217.17.174: bytes=32 time=80ms TTL=55
Reply from 172.217.17.174: bytes=32 time=73ms TTL=55
Reply from 172.217.17.174: bytes=32 time=82ms TTL=55
Reply from 172.217.17.174: bytes=32 time=55ms TTL=55
Reply from 172.217.17.174: bytes=32 time=63ms TTL=55
Reply from 172.217.17.174: bytes=32 time=105ms TTL=55
Reply from 172.217.17.174: bytes=32 time=49ms TTL=55
Reply from 172.217.17.174: bytes=32 time=61ms TTL=55
Reply from 172.217.17.174: bytes=32 time=47ms TTL=55
Reply from 172.217.17.174: bytes=32 time=64ms TTL=55
Reply from 172.217.17.174: bytes=32 time=65ms TTL=55
Reply from 172.217.17.174: bytes=32 time=67ms TTL=55
Reply from 172.217.17.174: bytes=32 time=54ms TTL=55
Reply from 172.217.17.174: bytes=32 time=79ms TTL=55
Reply from 172.217.17.174: bytes=32 time=78ms TTL=55
Reply from 172.217.17.174: bytes=32 time=47ms TTL=55
Reply from 172.217.17.174: bytes=32 time=114ms TTL=55
Reply from 172.217.17.174: bytes=32 time=58ms TTL=55
Reply from 172.217.17.174: bytes=32 time=82ms TTL=55
Reply from 172.217.17.174: bytes=32 time=66ms TTL=55
Reply from 172.217.17.174: bytes=32 time=60ms TTL=55
Reply from 172.217.17.174: bytes=32 time=76ms TTL=55
Reply from 172.217.17.174: bytes=32 time=57ms TTL=55
Reply from 172.217.17.174: bytes=32 time=49ms TTL=55
Reply from 172.217.17.174: bytes=32 time=78ms TTL=55
Reply from 172.217.17.174: bytes=32 time=52ms TTL=55
Reply from 172.217.17.174: bytes=32 time=113ms TTL=55
Reply from 172.217.17.174: bytes=32 time=43ms TTL=55
Reply from 172.217.17.174: bytes=32 time=66ms TTL=55
Reply from 172.217.17.174: bytes=32 time=73ms TTL=55
Reply from 172.217.17.174: bytes=32 time=85ms TTL=55
Reply from 172.217.17.174: bytes=32 time=84ms TTL=55
Reply from 172.217.17.174: bytes=32 time=91ms TTL=55
Reply from 172.217.17.174: bytes=32 time=55ms TTL=55
Reply from 172.217.17.174: bytes=32 time=64ms TTL=55
Reply from 172.217.17.174: bytes=32 time=70ms TTL=55
Request timed out.
Reply from 172.217.17.174: bytes=32 time=57ms TTL=55
Reply from 172.217.17.174: bytes=32 time=57ms TTL=55
Reply from 172.217.17.174: bytes=32 time=76ms TTL=55
Reply from 172.217.17.174: bytes=32 time=84ms TTL=55
Reply from 172.217.17.174: bytes=32 time=46ms TTL=55
Reply from 172.217.17.174: bytes=32 time=64ms TTL=55
Reply from 172.217.17.174: bytes=32 time=58ms TTL=55
Reply from 172.217.17.174: bytes=32 time=99ms TTL=55
Reply from 172.217.17.174: bytes=32 time=59ms TTL=55
Reply from 172.217.17.174: bytes=32 time=94ms TTL=55
Reply from 172.217.17.174: bytes=32 time=81ms TTL=55
Reply from 172.217.17.174: bytes=32 time=62ms TTL=55
Reply from 172.217.17.174: bytes=32 time=59ms TTL=55
Reply from 172.217.17.174: bytes=32 time=83ms TTL=55
Reply from 172.217.17.174: bytes=32 time=70ms TTL=55
Reply from 172.217.17.174: bytes=32 time=95ms TTL=55
Reply from 172.217.17.174: bytes=32 time=79ms TTL=55
Reply from 172.217.17.174: bytes=32 time=62ms TTL=55
Reply from 172.217.17.174: bytes=32 time=58ms TTL=55
Reply from 172.217.17.174: bytes=32 time=68ms TTL=55
Reply from 172.217.17.174: bytes=32 time=68ms TTL=55
Reply from 172.217.17.174: bytes=32 time=56ms TTL=55
Reply from 172.217.17.174: bytes=32 time=91ms TTL=55
Reply from 172.217.17.174: bytes=32 time=60ms TTL=55
Reply from 172.217.17.174: bytes=32 time=59ms TTL=55
Reply from 172.217.17.174: bytes=32 time=62ms TTL=55
Reply from 172.217.17.174: bytes=32 time=97ms TTL=55
Reply from 172.217.17.174: bytes=32 time=47ms TTL=55
Reply from 172.217.17.174: bytes=32 time=59ms TTL=55
Reply from 172.217.17.174: bytes=32 time=64ms TTL=55
Reply from 172.217.17.174: bytes=32 time=63ms TTL=55



This happens. (Request timed out)
Not only once, it happens quite alot of times.
Its impossible to play online games or anything.
My ISP say they can't see any problem at my connection thats whats confusing.
 

Ralston18

Titan
Moderator
Try two other commands: pathping and tracert.

Post the results accordingly. There are some folks here who are very good at reading the results.

Objective being to determine if the problem is inside or outside of your network. Then inside or outside of your ISP's network.

And try Googles' other IP addresses: 8.8.8.8 and 8.8.4.4

As for splitter: depending on your service you may not even have splitter (Make & Model router?)

https://internet-access-guide.com/how-to-use-a-dsl-filter/
 
Jan 21, 2020
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I guess this is it.
Like I said , the drop outs happen randomly. It can be every 15 seconds, every 2,3 min or every 5 min.
If someone needs anything else, ask for it. I can help as much as u need just to resolve this problem.
 
You may be better off leaving constant ping run if the problem is very random. It is almost as though you have 2 routers at your house iwth hop 1 and hop2 having such low latency.

In any case you want to ping your router and hop3 and the end ip address. You want to show no loss to your router but issues in the ISP network and that it is a real issue that also causes loss to the end ip.

Although you do not have enough data to say for sure the trace you post show loss on your ADSL circuit but it is so small it could be testing error rather than actual loss.
 
Jan 21, 2020
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So what should I do?
Unfortunately when I ping with cmd,some lines go up and I can't see the most of it.
So is there any program that I can ping with and see the results?
 
Jan 21, 2020
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Reply from 172.217.17.206: bytes=32 time=117ms TTL=55
Reply from 172.217.17.206: bytes=32 time=211ms TTL=55
Reply from 172.217.17.206: bytes=32 time=64ms TTL=55
Reply from 172.217.17.206: bytes=32 time=86ms TTL=55
Reply from 172.217.17.206: bytes=32 time=98ms TTL=55
Reply from 172.217.17.206: bytes=32 time=146ms TTL=55
Reply from 172.217.17.206: bytes=32 time=204ms TTL=55
Reply from 172.217.17.206: bytes=32 time=66ms TTL=55
Request timed out.
Request timed out.
Reply from 172.217.17.206: bytes=32 time=63ms TTL=55
Reply from 172.217.17.206: bytes=32 time=52ms TTL=55
Reply from 172.217.17.206: bytes=32 time=72ms TTL=55
Reply from 172.217.17.206: bytes=32 time=51ms TTL=55
Reply from 172.217.17.206: bytes=32 time=73ms TTL=55
Reply from 172.217.17.206: bytes=32 time=60ms TTL=55
Reply from 172.217.17.206: bytes=32 time=57ms TTL=55
Reply from 172.217.17.206: bytes=32 time=63ms TTL=55
Reply from 172.217.17.206: bytes=32 time=70ms TTL=55
Reply from 172.217.17.206: bytes=32 time=86ms TTL=55
Reply from 172.217.17.206: bytes=32 time=65ms TTL=55
Reply from 172.217.17.206: bytes=32 time=59ms TTL=55
Reply from 172.217.17.206: bytes=32 time=56ms TTL=55
Request timed out.
Reply from 172.217.17.206: bytes=32 time=49ms TTL=55
Reply from 172.217.17.206: bytes=32 time=74ms TTL=55
Reply from 172.217.17.206: bytes=32 time=48ms TTL=55
Reply from 172.217.17.206: bytes=32 time=53ms TTL=55
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Reply from 172.217.17.206: bytes=32 time=59ms TTL=55
Reply from 172.217.17.206: bytes=32 time=63ms TTL=55
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Reply from 172.217.17.206: bytes=32 time=42ms TTL=55
Reply from 172.217.17.206: bytes=32 time=63ms TTL=55
Request timed out.
 

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