Several BSOD's on Windows 8

CaddyQuinn

Distinguished
Aug 15, 2014
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0
18,530
I am receiving BSOD on Windows 8

I bought this computer used and have Updated all drivers and devices. I've installed windows updates and went through Dell Diagnostics.

I receive BSOD when I'm online usually, playing games on stream, or on skype calls.

I'm a computer noob when it comes to this stuff, but I've been spending a lot of time trying to figure out where this issue is coming from.

I have BlueScreenViewer but I'm not sure how to give you all my memory dump information. Hopefully this will be enough information to get some help. All suggestions are very much appreciated.

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Dump File : 080714-45421-01.dmp
Crash Time : 8/7/2014 3:26:31 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`7b3799fc
Parameter 3 : 00000000`00000000
Parameter 4 : 0000009d`74ccef39
Caused By Driver : hal.dll
Caused By Address : hal.dll+1f9fc
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a440
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080714-45421-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,832
Dump File Time : 8/7/2014 3:27:53 PM
==================================================

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Dump File : 081214-26453-01.dmp
Crash Time : 8/12/2014 6:43:09 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff802`a0b1a3bf
Parameter 3 : fffff880`06f62758
Parameter 4 : fffff880`06f61f90
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+58f2
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+9f3bf
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081214-26453-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,632
Dump File Time : 8/12/2014 6:44:05 PM
==================================================

==================================================
Dump File : 081314-50500-01.dmp
Crash Time : 8/13/2014 7:51:41 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff802`93ab3938
Parameter 3 : fffff802`93d59800
Parameter 4 : 00000000`00000000
Caused By Driver : Wdf01000.sys
Caused By Address : Wdf01000.sys+12c69
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a440
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081314-50500-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,632
Dump File Time : 8/13/2014 7:53:28 PM
==================================================

==================================================
Dump File : 081414-28250-01.dmp
Crash Time : 8/14/2014 5:15:12 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 00000000`00000007
Parameter 2 : 00000000`000011c1
Parameter 3 : 00000000`143dfd10
Parameter 4 : fffff8a0`11a92010
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+37c9a
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a540
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081414-28250-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,688
Dump File Time : 8/14/2014 5:16:19 PM
==================================================

==================================================
Dump File : 081414-71093-01.dmp
Crash Time : 8/14/2014 7:41:39 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff801`b411ca6a
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a540
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a540
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081414-71093-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,640
Dump File Time : 8/14/2014 7:43:53 PM
==================================================

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Dump File : 081514-19109-01.dmp
Crash Time : 8/15/2014 12:46:39 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : fffff800`08609e70
Parameter 3 : 00000000`458948cb
Parameter 4 : fffff800`096f437d
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a540
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a540
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081514-19109-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,640
Dump File Time : 8/15/2014 12:47:45 PM
==================================================

==================================================
Dump File : 081514-28578-01.dmp
Crash Time : 8/15/2014 10:18:46 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`20000018
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff803`36381ba6
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+94650
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a540
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081514-28578-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,584
Dump File Time : 8/15/2014 10:20:06 AM
==================================================

==================================================
Dump File : 081514-29968-01.dmp
Crash Time : 8/15/2014 10:02:42 AM
Bug Check String :
Bug Check Code : 0x00000139
Parameter 1 : 00000000`00000003
Parameter 2 : fffff880`17853690
Parameter 3 : fffff880`178535e8
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a540
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a540
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081514-29968-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,584
Dump File Time : 8/15/2014 10:04:43 AM
==================================================

==================================================
Dump File : 081514-33343-01.dmp
Crash Time : 8/15/2014 4:59:07 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : ffffffff`fffffff8
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff803`60f16d47
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a540
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a540
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081514-33343-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,488
Dump File Time : 8/15/2014 5:01:16 AM
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you have kind of a mix of bugchecks, I would suspect some sort of memory corruption and would start with doing
a memtest86 run on your system to confirm that your system hardware memory is working correctly. If this test passes
then you have to look at what windows driver may be corrupting your memory. (most often by putting one of your memory
.dmp files on a cloud server to be looked at.)
 



Appreciate the speedy response. I'll work on getting that test started tonight and report back.

Just curious though, because this computer barely has anything on it, would it possible to use the Windows 8 disc to figure out which windows driver is the culprit? Or could I try a clean reinstall of windows to fix the problem? I hoping to fix the problem for good and have a computer running smoothly. Definitely not looking for workarounds, I just wanted to be clear that I'm not worried about what is lost.


 



I ran the test for 5 and 1/2 hours. 10 tests which received 0 errors. I will move onto figuring out how to upload a memory dump for analyses. Appreciate all the help.