I am receiving BSOD on Windows 8
I bought this computer used and have Updated all drivers and devices. I've installed windows updates and went through Dell Diagnostics.
I receive BSOD when I'm online usually, playing games on stream, or on skype calls.
I'm a computer noob when it comes to this stuff, but I've been spending a lot of time trying to figure out where this issue is coming from.
I have BlueScreenViewer but I'm not sure how to give you all my memory dump information. Hopefully this will be enough information to get some help. All suggestions are very much appreciated.
==================================================
Dump File : 080714-45421-01.dmp
Crash Time : 8/7/2014 3:26:31 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`7b3799fc
Parameter 3 : 00000000`00000000
Parameter 4 : 0000009d`74ccef39
Caused By Driver : hal.dll
Caused By Address : hal.dll+1f9fc
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a440
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080714-45421-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,832
Dump File Time : 8/7/2014 3:27:53 PM
==================================================
==================================================
Dump File : 081214-26453-01.dmp
Crash Time : 8/12/2014 6:43:09 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff802`a0b1a3bf
Parameter 3 : fffff880`06f62758
Parameter 4 : fffff880`06f61f90
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+58f2
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+9f3bf
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081214-26453-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,632
Dump File Time : 8/12/2014 6:44:05 PM
==================================================
==================================================
Dump File : 081314-50500-01.dmp
Crash Time : 8/13/2014 7:51:41 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff802`93ab3938
Parameter 3 : fffff802`93d59800
Parameter 4 : 00000000`00000000
Caused By Driver : Wdf01000.sys
Caused By Address : Wdf01000.sys+12c69
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a440
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081314-50500-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,632
Dump File Time : 8/13/2014 7:53:28 PM
==================================================
==================================================
Dump File : 081414-28250-01.dmp
Crash Time : 8/14/2014 5:15:12 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 00000000`00000007
Parameter 2 : 00000000`000011c1
Parameter 3 : 00000000`143dfd10
Parameter 4 : fffff8a0`11a92010
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+37c9a
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a540
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081414-28250-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,688
Dump File Time : 8/14/2014 5:16:19 PM
==================================================
==================================================
Dump File : 081414-71093-01.dmp
Crash Time : 8/14/2014 7:41:39 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff801`b411ca6a
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a540
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a540
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081414-71093-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,640
Dump File Time : 8/14/2014 7:43:53 PM
==================================================
==================================================
Dump File : 081514-19109-01.dmp
Crash Time : 8/15/2014 12:46:39 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : fffff800`08609e70
Parameter 3 : 00000000`458948cb
Parameter 4 : fffff800`096f437d
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a540
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a540
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081514-19109-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,640
Dump File Time : 8/15/2014 12:47:45 PM
==================================================
==================================================
Dump File : 081514-28578-01.dmp
Crash Time : 8/15/2014 10:18:46 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`20000018
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff803`36381ba6
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+94650
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a540
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081514-28578-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,584
Dump File Time : 8/15/2014 10:20:06 AM
==================================================
==================================================
Dump File : 081514-29968-01.dmp
Crash Time : 8/15/2014 10:02:42 AM
Bug Check String :
Bug Check Code : 0x00000139
Parameter 1 : 00000000`00000003
Parameter 2 : fffff880`17853690
Parameter 3 : fffff880`178535e8
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a540
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a540
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081514-29968-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,584
Dump File Time : 8/15/2014 10:04:43 AM
==================================================
==================================================
Dump File : 081514-33343-01.dmp
Crash Time : 8/15/2014 4:59:07 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : ffffffff`fffffff8
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff803`60f16d47
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a540
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a540
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081514-33343-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,488
Dump File Time : 8/15/2014 5:01:16 AM
==================================================
I bought this computer used and have Updated all drivers and devices. I've installed windows updates and went through Dell Diagnostics.
I receive BSOD when I'm online usually, playing games on stream, or on skype calls.
I'm a computer noob when it comes to this stuff, but I've been spending a lot of time trying to figure out where this issue is coming from.
I have BlueScreenViewer but I'm not sure how to give you all my memory dump information. Hopefully this will be enough information to get some help. All suggestions are very much appreciated.
==================================================
Dump File : 080714-45421-01.dmp
Crash Time : 8/7/2014 3:26:31 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`7b3799fc
Parameter 3 : 00000000`00000000
Parameter 4 : 0000009d`74ccef39
Caused By Driver : hal.dll
Caused By Address : hal.dll+1f9fc
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a440
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080714-45421-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,832
Dump File Time : 8/7/2014 3:27:53 PM
==================================================
==================================================
Dump File : 081214-26453-01.dmp
Crash Time : 8/12/2014 6:43:09 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff802`a0b1a3bf
Parameter 3 : fffff880`06f62758
Parameter 4 : fffff880`06f61f90
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+58f2
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+9f3bf
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081214-26453-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,632
Dump File Time : 8/12/2014 6:44:05 PM
==================================================
==================================================
Dump File : 081314-50500-01.dmp
Crash Time : 8/13/2014 7:51:41 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff802`93ab3938
Parameter 3 : fffff802`93d59800
Parameter 4 : 00000000`00000000
Caused By Driver : Wdf01000.sys
Caused By Address : Wdf01000.sys+12c69
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a440
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081314-50500-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,632
Dump File Time : 8/13/2014 7:53:28 PM
==================================================
==================================================
Dump File : 081414-28250-01.dmp
Crash Time : 8/14/2014 5:15:12 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 00000000`00000007
Parameter 2 : 00000000`000011c1
Parameter 3 : 00000000`143dfd10
Parameter 4 : fffff8a0`11a92010
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+37c9a
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a540
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081414-28250-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,688
Dump File Time : 8/14/2014 5:16:19 PM
==================================================
==================================================
Dump File : 081414-71093-01.dmp
Crash Time : 8/14/2014 7:41:39 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff801`b411ca6a
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a540
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a540
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081414-71093-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,640
Dump File Time : 8/14/2014 7:43:53 PM
==================================================
==================================================
Dump File : 081514-19109-01.dmp
Crash Time : 8/15/2014 12:46:39 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : fffff800`08609e70
Parameter 3 : 00000000`458948cb
Parameter 4 : fffff800`096f437d
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a540
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a540
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081514-19109-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,640
Dump File Time : 8/15/2014 12:47:45 PM
==================================================
==================================================
Dump File : 081514-28578-01.dmp
Crash Time : 8/15/2014 10:18:46 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`20000018
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff803`36381ba6
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+94650
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a540
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081514-28578-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,584
Dump File Time : 8/15/2014 10:20:06 AM
==================================================
==================================================
Dump File : 081514-29968-01.dmp
Crash Time : 8/15/2014 10:02:42 AM
Bug Check String :
Bug Check Code : 0x00000139
Parameter 1 : 00000000`00000003
Parameter 2 : fffff880`17853690
Parameter 3 : fffff880`178535e8
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a540
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a540
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081514-29968-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,584
Dump File Time : 8/15/2014 10:04:43 AM
==================================================
==================================================
Dump File : 081514-33343-01.dmp
Crash Time : 8/15/2014 4:59:07 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : ffffffff`fffffff8
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff803`60f16d47
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a540
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a540
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081514-33343-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 280,488
Dump File Time : 8/15/2014 5:01:16 AM
==================================================
