Hi,
I am making this thread because I am trying to get some advice on what to do with my current internet. I live in a rural area and use a internet wireless that has speeds of 30mbps download, and somewhere around 15-30mbps upload. The download speeds are quite good to be honest far higher than I would expect for the speedtest speeds I actually get as I download at like 8-12megabytes compared to my speedtest which is like 25-30mbps so I should be downloading if im not mistaken at around 3.75megabytes. Anyways while playing games every 30 seconds or longer sometimes I get lag spikes where my character just freezes in place and doesn't update for sometimes 5-10 seconds and on world of warcraft my abilities are delayed by like 2 seconds on average. I found out that an issue with my internet is packet loss after playing call of duty cold war and noticing the packet loss thing would spike to 40-60% and then just dc me from the game. I have tried contacting isp about this problem after I tried replacing my router and they just keep throwing me the answer of no one else is having this issue or for me to wait for some new routing to be done that is supposed to enable fibre on the tower I am using and be much closer than the current tower. I am hoping this fixes the issue but I don't think it will personally. So my main question is how I am to convince my ISP that I am having the packet loss and ping spikes in a way where they will do anything about it as it is frustrating since we are paying 140$ a month for the service and I can't even play any game semi competitively. Sorry for the long paragraph but thanks for any replies in advance.
The worst part is sometimes the internet is completely fine and doesn't have any issues however this does not usually last long.
I am making this thread because I am trying to get some advice on what to do with my current internet. I live in a rural area and use a internet wireless that has speeds of 30mbps download, and somewhere around 15-30mbps upload. The download speeds are quite good to be honest far higher than I would expect for the speedtest speeds I actually get as I download at like 8-12megabytes compared to my speedtest which is like 25-30mbps so I should be downloading if im not mistaken at around 3.75megabytes. Anyways while playing games every 30 seconds or longer sometimes I get lag spikes where my character just freezes in place and doesn't update for sometimes 5-10 seconds and on world of warcraft my abilities are delayed by like 2 seconds on average. I found out that an issue with my internet is packet loss after playing call of duty cold war and noticing the packet loss thing would spike to 40-60% and then just dc me from the game. I have tried contacting isp about this problem after I tried replacing my router and they just keep throwing me the answer of no one else is having this issue or for me to wait for some new routing to be done that is supposed to enable fibre on the tower I am using and be much closer than the current tower. I am hoping this fixes the issue but I don't think it will personally. So my main question is how I am to convince my ISP that I am having the packet loss and ping spikes in a way where they will do anything about it as it is frustrating since we are paying 140$ a month for the service and I can't even play any game semi competitively. Sorry for the long paragraph but thanks for any replies in advance.
The worst part is sometimes the internet is completely fine and doesn't have any issues however this does not usually last long.