Shaw@home fake Subcribers!!

[Guest]

On Shaw@home's Webpage, it said our usage is unlimited <http://www.shaw.home.com/flash/ser_rely.html> , however, today they turned off my modem to forced me to call them. They said my upstream has exceeded their limite 1.5G/Month!!! Then what the hell is "Unlimited Usage"? It also indicated in the "accaptable use policy" in Shaw@Home said taht Residential Usas has not usage guideline! <Section 8 at http://support.shaw.home.com/aup/>. They tick us as idoit! if you want o know more about the story, go to the follwing URL: http://www.geocities.com/mandyboy2000/
Yes! I setup an URL delicated for them!

 

[Guest]

Stop uploading dude .... 1.5 gig is much and sufficient for most if not all people. And the fair use policy means that the usage of your connection should be done on a fair bases .. That means that you can download or upload large files , but you shouldent do it all the time.. Other users also want to enjoy their cable connection.
So in a sense they are right to set a limit but they should also state the limit in their information.

Yuo are in violation of the fair use policy ... and therefor they do have the right to do something about that in terms of shutting you down.

You may not like this, but if they dont do this and more people use thier internet connection like you obviously performance would go down the drian very rapidly. So instead for d/l at 300k/s you would be downloading at maybe 3k/s.

So in fairness to all excessive use of d/l or u/l possibilities results in shutting down the modem connection.





Hey man i dont know .. i just think i do !!

 

[Kodiak]

you have unlimited usage in the sense that you can stay connected as much as you like, essentially 24 hours a day...
the 1.5GB limit is a different thing, and most if not all ISPs have such a provision. It is perfectly normal and logical, *especially* on cable where, since connection is shared, your 1.5GB upload means that your neighbours are getting slower connections. When you hit 1.5GB, you are either a professional user in which case you should purchase an upgraded or business plan, or you're putting pirated software or copyrighted material up, which is not something you can expect them to support. for normal residential use, 1.5GB is a perfectly reasonable.

So I must say that I don't blame them one bit... in fact, if I were your neighbour, I'd applaud their decision

Sorry for not being very supportive there...

 

[Kodiak]

in interest of fairness, I read your links... first of all:

"nor represent (in the sole judgement of Shaw High-Speed Internet Services) an unusually large burden on the network itself"

which means they absolutely get to tell you 1.5GB is too much

"In addition, users must ensure that their activity does not improperly restrict, disrupt, inhibit, degrade or impede Shaw High-Speed Internet Service's ability to deliver the Services and monitor the Services, backbone, network nodes, and/or other network services. "

uhm, yeah...

and finally:

"Residential services do not have specific guidelines of this nature
[**referring to upload/download limits, \
so yes, you're correct there, but now the important bit**]
as the service is not intended for business applications such as, but not limited to, serving streaming video or audio, mail, http, ftp, irc, dhcp servers, and multi-user interactive forums"

which, as I said, means if you NEED more, PAY more... its like that with everything in the world, I hate to tell you
how much do you pay a month anyway? Seems to me that, cheap as basic broadband is these days, one really can't complain for the inability to put 15hours of home family videos online

 

[Kodiak]

btw, white & yellow font on white background on your personal page doesn't make for easy reading

I have read your webpage, I don'y believe your are right in this case...

yes, big ISPs often have unfair policies and screw-ups... this is not one of them though, and it only takes attention and credibility away from real issues:-(

 

[Guest]

1.5 GB is very small when you consider...

Cox says we get 250 Mbit/S on uploads...

how many hours of use is that before 1.5GB is reached? lets see 8 bytes in a bit means 250/8 = 31.25 K/S limit on uploads.

so 1.5GB / 31.25 K /s = 48000 seconds of usage

lets see 48000 seconds of usage is 48000 /3600 seconds/hour = 13 1/3 hours of usage

So in a month there are 30 days 30X24 = 720 hours

so out of the 720 hours in a month we can upload for 13 1/3 hours at Cox's published upload rate.

Also Considering that the 250 mbits/sec is the value that Cox states is the rate users can expect for uploading... I get much higher then that > 2X that in fact... I could exceed the 1.5 GB limit in a single night.

Sure 1.5 GB seems like a lot for some users. I would just hate to get a letter from COX + have my service cut for using a remote backup service. (and I only have a 13.6 GB hard drive which is kind of small these days)

Doc

 

[Kodiak]

what I'm saying is that according to the pages I've read, the service provider has various services for various needs...

want remote backup? No problem... PAY for the remote backup

Want the cheapest possible plan? Don't expect the premium service and options...

its that simple, and its on paper in black & white...

I'm not *at all* disagreeing with you that it would be nice to have unlimited upload and download at all times with no disconnects for $15 a month, thank you very much...

I just don't think its sufficient cause for a rant and a dedicated flame website just because ISP does what it said would do... the original post wasn't about whether 1.5GB is reasonable or not; the original post claimed that ISP mislead him, and I do not believe that is the case. Regardless of whether 1.5GB is a reasonable amount or not, his rant was about them limiting him in any way and how that was out of the blue... my point was, it is written in his contract that they can do that, so he can't really claim that he wasn't told in advance...

but then again, as I mentioned before, I just never was a crusading type