Question Shift & Caps Lock not working (Win 10) - keep needing to reinstall keyboard driver

[itm]

The shift and caps lock keys have begun to stop working on my HP Stream 13 laptop. Uninstalling and reinstalling the keyboard driver temporarily fixes the issue, but it soon returns (i.e. within the same day). I've tried updating the driver but am told that my machine already has the latest driver version installed. The OS is Windows 10 Pro. Any ideas for possible causes/fixes?

 

[Deleted member 14196]

run the keyboard troubleshooter