Decided to wipe my hard drive in my Inspiron E1505 Running Win 7, did a quick diagnostics on the Hdd and it said healthy, not even any bad sectors. (Why bother, you ask? I'm getting selling it, and want it factory, rocketship like it was new (plus dude goes to my church) anyway Iit says make a restore/boot disk, so I put in a blank DVD into the RW drive and everything runs fine, self eject. Proceed to wipe drive, insert disk and it says " you need an "install disk" so I start rummaging through everything that came with the pc, (from Costco if that makes a difference) and I come up with a handful of disks that (don't work) but say "application and Driver Recovery DVD" and Operating System CD" which I though t would definitely work but doesn't, So I call Microsoft thinking I could give my product code and perhaps DL from their site real quick. But I guess they have a different version of customer service than I do. they say " We sell the licencing to the pc manufacturers, so go bug them" and the # they gave me didn't work-(weird). So I look up/call Dell. first thing they say is " need service tag #" Gave it to him, then got an automatic reply basically saying " ya, your warranty is expired, didn't buy extended coverage etc." We can't help you" So my disappointment primarily lies with Dell because I know this is an easy fix, and I'll be the first to admit ignorance or whatever I just followed instructions. Same type deal when I took my coffee maker back to Target because the timer didn't work, I thought I was doing something wrong, She said nope, I just tried it and it doesn't register. Defect. Gave me $ back w/o question.