NEC makes good products, however their dead pixel policy is up to 15 dead sub pixels. For example Planar is a maximum of 3 and Hitachi a maximum of 5.
Planar and Hitachi both have advance replacement warranties. If the unit fails they ship you a new unit via air in 48 hours. Under a standard warranty like NEC you ship the unit to the repair center wait 4-6 weeks until they fix it and ship it back to you.
We offer a 30 day return policy, you can return the unit for any reason within the first 30 days and get a refund, no restocking fee. This is not a replacement program, we will honor the manufacturers dead pixel policy.
Jim Witkowski
Chief Hardware Engineer
MonitorsDirect.com
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