Question Should I keep it or ask for replacement?

judexalbino

Prominent
Mar 7, 2018
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Okay so I just bought a monitor from ASUS. VG258Q is the model. I noticed that there's a very very small dot on the display. It bothers the heck out of me. Should I ask for a replacement or should I just keep it and get used to it.
 

judexalbino

Prominent
Mar 7, 2018
7
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510
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Usually they won't replace for one pixel.
The fact that the one who sold me this didn't allow me to completely test it is so annoying. I was only allowed to see if it powers on but wasn't able to actually see the colors and stuff. Now this one fuc**** pixel bothers the heck outta me. It's so frustrating
 

AllanGH

Commendable
Mar 10, 2019
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I learned a few lessons when I bought a Samsung 75" curved television for my 95 year-old father, last year.

The customer (at least in the US State of California) is entitled to test such products, in-store, before making payment, and can request the selection of an alternate product to meet their satisfaction.

NEVER take delivery on any video display device without FIRST testing the unit, in-store, and verifying all functional aspects of the product.

Monitors are subject to dead pixels, obviously; and, particularly in the case of curved displays, they are extremely prone to breakage of the LDC/OLED sandwich--especially in the top corners.

In the case of my father's present, I tested through 5 damaged televisions before finding one that met my quality standards. That saved them from dealing with 5 irate customers. They should consider it to be free QC services, and an enhancement of their customer perception, quite frankly.

The guy at the store was somewhat pissed-off about my "pickiness"; but I reminded him that HE was being paid for his time, while I was not; and that it was me who was going to be paying money--he could consider this to be my right to a "test drive".
 

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