Question Should the need for a firmware update cause a tablet to stop working?

[al92]

Hi,
At work we have a couple of tablets which we rely on for a certain system. Both run Windows 10. Recently they both started to refuse to connect to the internet which is essential for their function, having worked fine up until then. When I contacted the company who sold us the system, I was told that a firmware update had been released and that both tablets required a rebuild to implement this.

What I don't understand is how/why the tablets would stop doing something they previously did absolutely fine when nothing had changed other than that the manufacturer had released a firmware update? Is this normal?

 

[McKeu]

The only way I could explain something like this would be that the firmware update was crucial for security, etc. and that the devices without said firmware update might have been locked out by Microsoft with a Windows update. Sounds highly unlikely, though.