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Question Slow connection?

Jun 30, 2020
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My internet is at 700mb download and roughly 20mb upload with 15 ping so it isn't bad as I'm told but my YouTube video quality is always lowering and websites are loading slowly and it has problems multitasking sometimes, my previous wifi that was much slower with 150 download and 10 or lower upload didn't have this issue is there a fix or can I get a possible road to take to get it fixed/ who should I call and such. Btw this is hardwired
 

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