Question slow download speed , but upload and ping are fine

Jun 19, 2020
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Hi guys,
Since my internet has transferred into vdsl i have a strange problem, my download speed is 2mbps-2.2mbps max even so my isp say i'm getting my full speed 40mbps,
my ping is fine and i get 5 mbps upload speed which is the speed provided by my isp, here's a speed test for my internet:

I've contacted my isp several times but they seem to not know what to do and they can't solve my problem
things i've tried:
  • tried another router
  • checked my connections
  • my isp tried to change my speed many times but down speed remains the same and only up speed change
  • i checked for packet lose but there 0% packet lose
these problem only occur on vdsl but on adsl2+ i get 24mbps download as before i change to vdsl
the speed test is the same on all devices on wifi and lan
any idea what's going on or what to do?

these is my dsl info:
DSL synchronization status:
Up
Connection status:
Showtime
Upstream line rate (kbit/s):
5120
Downstream line rate (kbit/s):
40957
Maximum upstream rate (kbit/s):
30496
Maximum downstream rate (kbit/s):
113220
Upstream noise safety coefficient (dB):
31.2
Downstream noise safety coefficient (dB):
20.6
Upstream interleave depth:
1
Downstream interleave depth:
1
Line standard:
VDSL
Upstream line attenuation (dB):
4.1
Downstream line attenuation (dB):
9.5
Upstream output power (dBm):
5.3
Downstream output power (dBm):
14.5
Channel type:
Fast
 

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