Had great download speeds, great speed tests from google, ookla, fast, etc... then download speeds on all networked devices began to drop significantly. multiple wired computers, phones, laptops have been tried. noticed this, did speedtests, now all testing sites are wildly different. some say 10, some say 50, some say 150, and xfinity's says 200+ like nothing is different. they sent out a new gateway because we were due for an upgrade. got it set up, and now its the same. slow DL speeds, all test sites saying the same speeds as before, consistently.
the way i see it, its either a comcast problem, or a wiring problem. they want to charge me for a tech to come out, but i told them i shouldnt have to pay for it if it isnt a problem i could have prevented or resolved myself. i pay wildly inflated costs for internet alone.
i just wanna make sure im not missing anything. the symptoms seem pretty specific, and it would be nice to be able to tell them exactly what it is, because they do not diagnose at all. they look at their workflow and charge you to send out a tech if all else fails.
the way i see it, its either a comcast problem, or a wiring problem. they want to charge me for a tech to come out, but i told them i shouldnt have to pay for it if it isnt a problem i could have prevented or resolved myself. i pay wildly inflated costs for internet alone.
i just wanna make sure im not missing anything. the symptoms seem pretty specific, and it would be nice to be able to tell them exactly what it is, because they do not diagnose at all. they look at their workflow and charge you to send out a tech if all else fails.