My mother-in-law's 5-6 year old Gateway laptop was running Win 7, was super slow and needed reinstalled as new. Since I was going to do that, I decided to install a SSD drive and Win 10.
Everything installed easily, no issues at all and seemed to be working fine. After using it, she noticed the internet connection was slow. A test with my Surface (which runs Win 10) and my S7 Edge phone showed I was pulling 140Mbps down/60Mbps up. Her laptop was pulling a whopping 1-3 Mbps down and around 6 Mbps up. Downloads are also very slow, so it is not an issue with the laptop running a speed test.
I also noticed that the 2.4GHz is not showing up on her laptop. It will only connect to the 5GHz network, with link speeds varying from 5.5Mbps to 110Mbps, though the link speed doesn't seem to impact the internet speed.
Broadcom wireless chip. Newest drivers on Gateway's site are for Win7; I tried those and the wireless performance was worse than what Win10 installed.
Any ideas? I'd rather not buy a USB-to-wireless device for it, especially since she never complained of slow internet previously (just the whole setup being slow, random crashes, etc.). I have not messed with the router yet (she switched to Bell FibreOp about 9 months ago, looks like it uses an integrated modem/router). No other devices in the house are having an issue.
Everything installed easily, no issues at all and seemed to be working fine. After using it, she noticed the internet connection was slow. A test with my Surface (which runs Win 10) and my S7 Edge phone showed I was pulling 140Mbps down/60Mbps up. Her laptop was pulling a whopping 1-3 Mbps down and around 6 Mbps up. Downloads are also very slow, so it is not an issue with the laptop running a speed test.
I also noticed that the 2.4GHz is not showing up on her laptop. It will only connect to the 5GHz network, with link speeds varying from 5.5Mbps to 110Mbps, though the link speed doesn't seem to impact the internet speed.
Broadcom wireless chip. Newest drivers on Gateway's site are for Win7; I tried those and the wireless performance was worse than what Win10 installed.
Any ideas? I'd rather not buy a USB-to-wireless device for it, especially since she never complained of slow internet previously (just the whole setup being slow, random crashes, etc.). I have not messed with the router yet (she switched to Bell FibreOp about 9 months ago, looks like it uses an integrated modem/router). No other devices in the house are having an issue.