Slowing computer

[Joann Clark]

Hello,
hello my computer is so slow and it keeps freezing so it is telling me it is not responding ..it is mostly on Face Book I have to keep pushing ctrl alt & delete and it is drivng me crazy

 

[digitalprospecter]

Hi Joann,

Let's check for software infections before we consider things like a defective cooling fan in your computer. Try the following steps and then update us here.

Restart your computer in 'Safe Mode with Networking Support'.
(To do this: Power on your computer and start tapping the F8 key at the top of your keyboard rapidly until the Windows Start Menu appears. Then select the Safe Mode with Networking Support menu option and press the Enter key)

Open your web browser and go to www.malwarebytes.org

Download their free malwarebytes program from their main page

Install the program on your computer and run it.

Update the Malwarebytes program and do a full scan.
(You may be asked to restart. Do so, but use F8 key to return to Safe Mode)

Let us know the results of the scan and whether or not any symptoms persist and we will troubleshoot deeper.

Cheers!

 

[Matan Eldan]

Scan your computer for nasty software: Malware / Viruses / Hijackers
- Free Anti-Virus: Avira - http://www.free-av.com/
- Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php
- HijackThis - http://free.antivirus.com/hijackthis/

 

[Mousemonkey]

Best answer selected by mousemonkey.

 

[Mousemonkey]

This topic has been closed by Mousemonkey